Pro Powersports of Conroe

Service department is the worst I’ve ever been to. I had a Polaris 800 that needed repair. Thought the dealer was the right place. Took it there and didn’t get any invoice for repairs, only a verbal estimate. They said 5 days. Called back numerous times and never did anyone answer the phone. Left messages, nothing. Finally got the front end sales girl to go track them down. Was told next day it’d be done. I was working so told them I’d pick it up in 4 days, plenty of time according to them to finish. So, I showed up at nine when they opened, and, surprise, the bike hadn’t been touched. The guy had a ton of excuses. They were short handed, didn’t have time (remember I gave them 3 extra days), and would put a technician on it right away. I waited in the sales area for about 45 min then went back to get an update. The tech had it torn apart, had a cigarette hanging out of his mouth, and grunted that it’d be another hour and a half until it was ready. So I drove an hour home. Returned later that day, the shop guy noticed a new rattle when motor was idling. Shop manager dismissed it. I complained so he came out and pushed on the flashing to bend it a little then said it was there already. Ok. I got suspicious and started looking it over. Back rear taillight was out. I went in to talk to Kevin the service manager that proceeded to tell me that taillights go out all the time and wasn’t his fault. Just happened to go out at the time I dropped it off. He refused to look at it unless I paid a tech an hourly rate to do so because it wasn’t his fault. So we got to arguing and he just says ‘just take your bike and go’. This after he tries to convince me the taillight just happened to burn out just when I dropped it off! He didn’t even know if the bulb was the problem! I get home and the original problem I took it in for was only half fixed! Course, I’m not going back!
Honestly, worst service I’ve ever seen from a service dept. the place is absolutely tiny so if you have a trailer, it’s extremely hard to maneuver. They literally don’t have any competent technicians and the service manager is an unprofessional asshole!
Never think about going to this crappy place!