PetSmart

Ashton has been taking care of my little 3 lb. Yorkie for 6 years and has treated her like her own. Bitzy was always well taken care of and groomed beautifully. Even when she went blind, she was still pampered and loved. I have even recommended Ashton to other folks who are in need of doggie grooming,. (May I say that Mary has also been loving to my little one and does a good job, when Ashton is not available). Thank you girls for loving my little girl.

We had been faithful to petsmart and Banfield but no more.

Wow! I’ve been going to this store for ten years but will not any more. I rented a shampooer this afternoon only to find out it’s broken. Damn thing dumped a bunch of water into my carpet and won’t suck it up. I called first to make sure they had a backup and they don’t — they only have two machines, both of which are broken. I was informed that I can bring it back for a refund and find another petsmart to rent from. Wow! So glad I wasted part of my day on this adventure and I feel so grateful that they will offer a refund. Unvelievable!!!

I’m sorry that I gave this place 1 star as I could not give any less. Now don’t get me wrong the store itself and the banfeild hospital great.
But the grooming salon, it was such a horrible experience not only for my dog but also for me that I have nothing but scorn for these so called professional groomers. I drive half an hour, my dog gets car sick, I clean it up but figure hey I’m bringing her for a grooming anyway (wanted her to look pretty for Christmas you know). I drop her off. They tell 4 hours
I get a call 4 hours later sayin that she was «stressed out» whatever that means
So they attempted to take her for a bath but she whined a little so they did nothing
Instead decided to keep her locked up for 4 hours anyway. Then when I go to pick her up and I have a thing or two to say
The groomer has the nerve to be obnoxious, stuck up, argumentative and just plain old rude. While the other groomers stood there saying they didn’t have a clue as to the incident. Now I don’t wanna name anybody but… Cough… BETTY… cough… Was the «professional groomer». Just be prepared to waist your dough, have your dog traumatized and yourself insulted if you go here.

Please beware if you take your pet to the grooming dept! The groomer at Petsmart cut my dog’s paw & did not mention it to me when I picked her up! When I got her out of the truck, there was blood all over the back seat. I looked at her front paw & it was bleeding.
I called the store, they apologized & told me to take my dog to the vet inside the store. The next day, when the vet was open — I took my dog back into Petsmart, showed the grooming dept, & then took her to the vet. They told me to put neosporene on her paw for a few days.
Petsmart refunded my money. This was my first & last trip to Petsmart Grooming.

This is my go to pet store for all my pet needs. For whatever reason Blue stopped carrying the sensitive stomach cat food I need and the gentleman was super helpful and looked up other stores to see if they had any and then helped me with mail ordering it. They give you free shipping when ordering at the store and it makes it more convenient when you are purchasing the large bags and don’t have to load or unload from your car. I’ve had a betta for over a year that I got from there and recently picked up another. Grooming is super easy and pretty quick at setting up appointments although cat grooming is only mon-​fri which makes it difficult for me to use so I’ve never used that service but I have used for the dog and she’s a very timid, scared dog and does well with them.

Joy is the worst and representative of how far downhill the grooming department has fallen since we started taking our dogs there in 2003. We have been loyal customers for my mom’s two dogs, my sister’s two dogs and my puppy when I got him in 2011. Last Saturday just confirmed what I had pretty much known – the grooming department is beyond help.
Inefficient and horrible communication. Dropped off my dog and had to wait 20 minutes while the staff was dicking around. Two computers and neither of the employees up front checking any of the five dogs waiting to check in. I was then told I was late because the person taking my appointment had told me 12:30 when apparently my appointment was 12. I then asked if they were still planning on working me in, they said they would. Fine, I appreciated that.
I called to check to see how much longer my dog would be at around 3:30 just because of the confusion re: the appointment time. They assured me he would be ready by 4:45PM. Arrived at that time, and my dog looked like he was just placed on the block. But since they insisted it would only be a «few minutes,» I didn’t question it just because I had never had problems with them staying true to that «few minutes» when they’ve told me that in the past.
Didn’t finish with him until an HOUR later. Forty minutes in when I tried to pick him up (planning a party and the food was being delivered), they basically told me that the delay was my fault because I had arrived late. They sent me back out. Instead of getting me to tell me my dog was finished, the groomer put him BACK in the kennel in and proceeded to write a report blaming my dog for being «wiggly» during the grooming process. And then they had the gall to act snippy with me when I expressed my frustration with the store manager.
Go anywhere but here and save yourself the headache.

Angel from the grooming department is great! 2 out of the 3 times that we have taken our dog there it has been fantastic dealing with her. The one time we didn’t make the appointment with Angel the groomer did such a horrible job the manager herself told me there was no charge for the services.

Will is always super helpful and informative when we are shopping or having issues with aquariums. Tanks are always clean & fish look healthy. Also, they recommend other places, if they aren’t able to provide your wants or needs. 5 stars for Will…4 stars for whole store.

I only go to petsmart for hermit crab supplies but I pretty much rotate between two aisles… The reptile aisle and the aquarium aisle.
They have the best selection of sand, wood climbing perches, food bowls, etc and they always have exactly what I need– that’s saying A LOT because I am here every other week picking up something.
This Sunday, when I was there, I had a few question about aquarium cleaning supplies (I only use organic, eco-​friendly products) and the salesman that assisted me was very helpful and was able to answer all of my questions!

Huge selection of everything! Definitely the largest PetSmart I’ve been to. Also has a Banfield hospital, pet hotel and doggie daycare.

So I have adopt little furry human, he’s a puppy. We had to take him to get his nail trim they suggest we file them since he was still little 6 bucks didn’t see a difference but oh well. At the counter I had seen a PetsMart’s Puppy Starter Kit so I decide to purchase it. So far the experience is so so I got a free puppy bag that was cool. So then I decide to take little Àbéar for his puppy bath. I was so disappoint they really didn’t say all that came include they ask about trimming him and nail cut… Well the coupon says include well not occurring to them. An hour later I pick up little Àbéar and his nail this time are trim and his paws hair trim but I don’t even think they took him a bath! He had little flakes his hair was the same. 25 bucks later I think I paid for nail trim they didn’t tell anything they did my Puppy coupon didn’t even work they said something that it’s only 10.00 value. Well it’s states that if he’s 5 months plus my puppy is 3 months. I think all they did to him is cut his nails put puppy perfume. Left disappoint

The products inside the store are great.
The Banfield hospital… now that’s a different story. These crack shot vets need to learn some people skills. I will be sending my money elsewhere. Two different times with in 36 hours they have dropped the ball and my dog is worst off.

I only go to these places because my wife loves our dog so much she literally treats it like a human… NO LIE! LOL — Well, I gotta say that this place is definitely a top notch «pet store», and I can truthfully say this because as soon as you walk into this place, you don’t have to endure THAT smell.
The employees are very courteous and helpful, and we’ve actually found a couple of good deals on meal supplies.

I decided to swing by this PetSmart since i was on this side of town. Due to the lack of cleanliness and unacknowledged employees, I’m giving my experience here 2 stars. On my way to the back of the store there was a mess on ever aisle. One of the aisles i had to go down there was a ripped bag of cat food laying on the floor with the food scattered all over the place. Near by, 3 aisles over, there were two employees laughing and talking about what they did the night before. I understand you will have moments at work where you can talk to your co-​workers, but when your store is in that type of condition, save the conversation for later. Someone could have really hurt themselves if they slipped and fell!

Called petco and petsmart before I made the drive and chose petsmart because the salesman was nicer to me on the phone. His name was Bruce & he gave me more input on what I was looking for. When I arrived 45 min later, he actually greeted me at the door. AND even asked me if I’m the one who called. Two associates showed me the in-​ground systems & gave me great tips. Loved the adoption center they had. Grooming center was FULL and the dogs coming out looked incredible. Great store. Thanks guys!

I don’t get why there are such bad reviews.
I thought this place was clean and had a nice selection of any of your pet needs.
theres a banfield clinic there and the person at the front desk (i think her name was jenna), she spent lots of time explaining services to us. To me, that means alot becuase lots of businesses want you to shell out money before they go at length in answering your questions. We learned something, and we really appreciated it.
would I go back? yep!

I don’t have words to say how amazing (only)MARY from their grooming is. I have two rescue dogs that definitely need some special love and she really exceeded any expectation I could possibly have. She’s amazing and even if a grooming spot opens right next to my house — we will go out o our way to go to Mary. Our pups love, love, love her!!!

Last Thanksgiving my plans changed and I was forced to board my two dogs (lab-​mix and shih tuz). So unfortunately I was only left with this Petsmart Hotel.
I called about a month ahead, made reservations and gave them all the instruction on caring for my dogs. First disappointment was that they only have one small sized kennel to choose from. Sure you can get one with a glass door and TV but it is the same size as the classic kennel. I selected to have my dogs, who are joined at the hip, share a classic kennel.
Well, I arrived early as instructed to fill out paperwork and make it easier on them since there were so many pets being checked in right before the holiday. I filled out the paper work and the staff member who was checking me in was NOT focused on us at all. I felt as if he could care less that I was leaving my family members in his care. I gave him the feeding instructions twice (feed the lab separately and with a raised feeding bowel, feed them this amount of dry food and this much wet, and allow them two opportunities to eat a day). These were no complicated instructions. I asked if if he got everything and wanted him to repeat it but he just dismissed me and said he had it all. This was after he already admitted it was inputted incorrectly from when I called ahead and gave the reservation lady the same information. I also noted that my lab tends to drink too much and then hold his bladder too long and is prone to infections. I asked him to please limit the amount of water just a little since the Petsmart policy is to only walk them twice a day. He said he couldn’t do that… I said well fine, so I paid for them both to have an extra walk/​play session each day. That way i figured that there shouldn’t be a problem.
When I went to pick up my pets I was soooooo upset! When I got there they tried to charge me for picking the pets up after noon. I told him that I asked two staff about any additional fees for picking them up in the afternoon and they all denied it. He argued with me but eventually said that he was not going to charge me even though he should. Then when I looked at their stuff I saw that their bed smelt like it was saturated in urine! My pets smelt like they had been left in their own urine. But funny thing… the three toys they brought from home that I was promised would be placed in their kennel smelt like they had not left the bag. Then I looked in their bag and notice that the wet food had not even been opened or touched! I called him back and asked him what the instructions said and they said to include wet food… I asked why it wasn’t touched when I had given them the instructions as well as writing them in marker on the food can and bag? He showed little concern and didn’t even apologized.
This place is horrible!!! I felt so bad, god knows what these people did or did not do when my dogs were in their care. I will cancel a vacation before leaving my dogs there again!
Also, just FYI they do not even walk the dogs outside. Instead they make them relieve themselves in a room with a concrete floor that they hose out. Gross.
PLEASE DO NOT TAKE YOUR PET HERE!

These people never knew anythign about the fish that I inquired about. and due to their bring a fish back that dies before 7 days policy, I had to take advantage of it quite often. One time, they tried to tell me I killed the fish! Umm, no… the others in the tank from another pet store are doign just fine but now I have to clean out a contamentated tank, due to wahtever your fish had that you sold me. Steer clear of a place that never cleans their tanks and always has dead fish floating around.
One another worse note: one time we saw a rat and pointed it out to them thinking that one escaped. Um, no… we were just brushed off that it was normal and they have a rat problem. Umm… okkaaayy…*picture me quickly exiting the building* I’m surprised their employees are still alive to christ’s sake?!