Gullo Mazda

Made an appointment for air bag replacement due to recall. Get to appointment and they say they have to order parts. Now wait for parts and take the 30 minute drive each way to get it fixed again. And no help on another minor issue they previously fixed but now out of warranty. Poor service, poor process.

Best service I have ever received at a dealership service center. Mazda stands behind their vehicles and the employees at this dealership go above and beyond to take good care of you. If you need any service go see Dan Wrider.

My husband and I made our first stop into Gullo Mazda in November and we met with Rick Tygret. He made us feel so comfortable and put completely zero pressure on us. We didn’t end up getting a car then however, we both agreed that there was no one we would rather give our business to, so we made a trip back today. Rick was so helpful and really took care of us. Would totally recommend him to ANYONE looking to get into a new or used car.

My most recent experience was with the service department. In December I brought in my Mazda 3 for it’s second oil change and met the very sweet Nicolette Dixon. I explained to her that the center console control system had started to drop in on one side. She said she would have the guys take a look. At the end of the service she explained that it was indeed broken. From there is what impressed me the most. She didn’t make false promises, she told me she’d submit it Mazda to see if it would be approved under warranty. Gave me a rough estimate of what it would cost if it wasn’t covered and told me she’d contact me however that it maybe after the first of the year due to the Holidays. Sure enough Nicolette called me with great news, it was covered. I told her I’d call her back to schedule a time to bring it in, got busy with work and she made sure to follow back up with me to get it scheduled in a friendly and helpful way. I definitely appreciate the time and effort that Nicolette puts into her customer service. If you need any help with the service of your Mazda, call her, you won’t be disappointed.

I didn’t come here looking for a Mazda, and in the end, I didn’t buy a Mazda, but they still earned my business.
Spencer was very helpful through the buying process, and let me test drive pretty much anything I wanted on the lot to help me make my decision. There wasn’t the kind of pressure that I was getting from other dealerships in my car search, and that was a MAJOR plus. None of that «what can I do to get you to buy a car TODAY» crap. Ugh. Dealers pls. Spencer knew that I knew what I wanted, and unlike the others, he respected it and Gullo EARNED my business.
That said, I want to take a star away because they didn’t have their paperwork straight in terms of the registration and inspection, and wanted me to drive all the way back to Conroe to do an inspection that I had confirmed was already done. I didn’t take it away, however, because the service people were very respectful even if I was kind of dragging them over the coals for not being on top of their business.
Well done, and please let me know when the new Mazdaspeed 3 comes out, especially if it has AWD ok guys thanks I don’t want to have to buy a Focus RS.

Never thought about purchasing a Mazda before; however, I’ve been driving my CX-​5 for 3 months now and I absolutely LOvE IT! Very pleased with how the salesperson, sales manager and finance manager treated me! Received a great deal. Great experience overall!

I have always been pleased with the service at this dealership.
My last visit was yesterday for what I thought would be a costly visit but ended up needing a simple o2-​sensor replacement (Justin Smithey was the gentleman that helped me — he was very kind and explained everything that was going on).
I noticed last night when I returned home my antenna on the top of the car had been broken possibly from the complimentary car wash, I called and spoke to Dan this morning and they replaced it in less than 5 minutes at no charge.
Overall, great customer service, they’ve always had a loaner when I’ve needed it and the environment is clean and friendly as well.

Disappointing experience. They made a great offer on the price, but were untrustworthy on the accessories. Told them the wheels I was looking for. They misled me on their size & color. Then they tried to pass them on to me at $ 3,000. Way above actual retail. In the end I came to believe them not to be an honest negotiator and bought my Mazda elsewhere.

After calling around to multiple Mazda dealers trying to find the options/​color/​price combination that I wanted without success, I finally connected with Eric Holladay at Gullo. While they did not have the exact vehicle that I wanted in stock, Eric worked to find it and we were able to agree on a price over the phone. By the time I got to the dealership, the exact car that I wanted was waiting for me at the price we agreed upon. This was the most hassle-​free car buying experience I have ever had. Although Gullo is about an hour away from my home and there are many Mazda dealerships much closer, I will definitely drive the extra miles to Gullo for my next vehicle purchase.

Bought a new Mazda 3 in 2008, and had them add a wing thinking they would stand behind (rather than a much cheaper aftermarket route). As the 3 year warranty was expiring, and with a garage kept vehicle, that wing paint was obviously failiing. They did not want to know me, and gave me the old «that would be out of my pocket» song-​and-​dance. Said they only cover accessories for two years — — when any other decent body shop in Houston will give lifetime warranties on paint/​body work. If they can’t get Mazda to pay, forget it. Said the would escalate to Region Rep, but suspected they would never follow-​up — — and they didn’t. I later found-​out another body shop would re-​paint for a few hundred dollars — — which on one hand made me feel like just dropping the issue and getting it done, but then thought how easy/​inexpensive it would have been for Gullo to do the right thing and fix the poor workmanship. What does that tell you about goodwill at Gullo?

What can I say? The salesman lied to me about the fact that the car had blu-​tooth phone support, cussed at me when I called him on it, and the service department can’t ever seem to get any problems fixed.
Worst car lot ever. Don’t buy anything there. Tell your friends and family to stay away.