Gold’s Gym

The bad reviews are true. I work in the health department of one of the largest OG/​Chemical companies in the US that is headquartered in The Woodlands. In 2014, I implemented a policy that reimbursed employees for gym membership dues. This Gold’s was just opening up the new location and I brought them into our health fair to give employees an opportunity to take advantage.
By far the worst gym experience I have ever encountered. The young guy at the counter signed me up for a 3-​month training program to which he described I could sign up for a longer plan at the end of the 3 months. The three months ended and my contract kept going to which I was told cannot be cancelled. I never saw the sales kid again, and Shawn informed me they actually signed me up for a 12-​month plan. Now, 6 months later, they are still taking their $ 60/​month out for training I have no need for. If that is not bad enough, the payments keep increasing. I set up autopay and as of last month, the payments are now up to $ 189.72 a month. I’ll attach an image of my bank statement. This Gold’s will not be invited back to advertise at our events, they will be reported to BBB, and I will file on every consumer report site available. I am typing a warning e-​mail as we speak to our employees to beware of the unethical business practices of this establishment.
I spoke in depth on numerous occasions with management who ensured me there is nothing they can do. At this point, it cannot be fixed. I just feel an obligation to warn others, if you give them your debit card information, you WILL get ripped off. Please be aware of what you are getting into, there are plenty of other options in Conroe. I’ve opted for a 30 minute drive to the gym to avoid this place. I’ll keep checking back every month until they allow me to cancel or something changes. Otherwise, they threatened to report to credit bureau. Please send me a personal message if you represent any other gym in Conroe as we will be looking to fill Gold’s spot at our health fair this year.
Other issues:
–overcrowding
–pushy sales team
–broken equipment
–dishonest tactics
–overcharging

I love this place. It has a good amount of equipment. The locker rooms are pretty clean and spacious. The restrooms are usually clean but they have terrible toilet paper. They have clean showers. There is a dry sauna, and it always works. They have a friendly staff. The only problems with this gym are overcrowding, lack of a pool, over zealous soliciting of personal training to a point where it is annoying, and problems with the Golds Gym Contract (they make you pay to quit so be sure to read the contract). But overall the gym is good.

I like Gold’s gym. It’s a great place to work out. The staff is always friendly and knowledgeable and always willing to help. The trainers want you to succeed and do their best to help you achieve your goals. If you have questions, they always have the right answer.

Excellent classes
Zumba, BodyPump, Piyo and Yoga
I love this gym !!!

I have been a member for over three years and nothing is any better at the new location. I have not used the gym in over a year but started back three weeks ago. There is a cable on two different pieces of equipment that has been broke and is still broke. My «enhancement «comes out of my bank every year but I’m not sure where it is spent (definitely not on enhancing anything). There are treadmills that are broke and today four of the ellipticals were down. Either put someone on staff that is hands on or hire it done. Either way get it fixed and keep it fixed.
Now let’s move on to the «Personal Trainers» lol. Or should I call them ex-​hat salespeople. When people spend their hard earned money for personal trainers they expect just that… personal. These guys get the person started on the exercise then spend the next 10 minutes looking in the mirror or looking around instead of making sure the lift is done properly or answer any questions along the way. What a joke.
No need to say I’m sorry Ronnie, it’s not your fault.

Conroe golds gym is a horrible choice for a gym. The VERY unfriendly staff can’t produce a sincere smile if they tried. The sales pitch could have been narrowed down to @ were trying to screw you any and all ways “. The best part is when the «take over or closer «comes in the pitch. Ours was a man named Sean who wasn’t very clean and claimed to have a medical background, little does he know I’m a surgeon for 13 years but I let him lie to me and himself. I do not suggest this gym to ANYONE and I’m going to write a letter to corporate about the very nasty hospitality and clueless of the entire arena!

By far the worst gym we’ve ever been a part of. Not only is the equipment constantly broken and dirty, the ceilings and A/​C leak, etc. but they still manage to take out some fee every year for maintenance. Can’t imagine where that goes.
Not one person at the front desk has any idea what’s going on, EVER. I had an experience where I went to tan, and apparently the membership expired that day. They waited until I got back into the room and undressed and then started pounding on the door and yelling to me that my membership was ended. INSTEAD OF letting me tan and renew when I came out or dealing with it in some other professional manner, I had 2 morons banging on the door more than 4 times trying to get me out of the room like I was going to somehow steal something?! I was trying to get dressed… Extremely awkward and uncomfortable.
The salesmen are extremely pushy. When we signed up, we were told that our package would come with free personal training sessions. When I asked how to do that, they sat me down for this long pitch and inevitably would not let me do it without purchasing more training. It’s just a complete joke. Management doesn’t help out whatsoever. Tried to work out with a trainer at some point, and he or she didn’t show up. Awesome. Thanks.

BEWARE! If I could give this gym negative stars I would. Everyone needs to be aware of the fact that this chain of gyms has no sense of customer service or even humanity and exploits its members. I was diagnosed with cancer within 4 months of starting my gym membership and started treatments shortly after. I am now under 100 pounds and unable to raise my heart rate. After going through the written proper procedures THREE TIMES to cancel this membership with necessary medical documentation, Gold’s Gym’s financial institution has told me that I will have to continue paying for this gym membership or be sent to collections. Bottom line, they will make your family members pay for your membership even if you suddenly die because they apparently don’t have souls and don’t even abide by their own written policies.

Horrible customer service. Tried to cancel tanning services because services are not available when needed. Got the round and around game from the front desk, payment center and club manager. More finger pointing than I could count. It’s consumer fraud collecting money for a service that in not available, period! Beware of this gym.

Just called and was fortunate to speak to the manager Ronnie. Was impressed with him and the fact that he seemed genuinely motivated to earn my business. Going tomorrow to see what membership options are available. Will update review as I go !

Be aware it is extremely difficult to cancel a membership. Calling or emailing is not acceptable, you have to submit proof that you moved and you have to mail it. Even then they will continue to charge you because they will claim you don’t meet the cancellation criteria.
Nobody at the gym is able to assist you either!
Find a different gym, this leads to lawsuits and sleepless nights not good workouts.

This place is joke I stopped in to get price of membership. I was told the sales person was on break. No one was available to give me any information. I had to wait for her break to be over. Really what poor way to run a business

Mornings before work and mid day before 5 are perfect times, the gym is quite empty except for the hottie housewives who work out right after dropping the kids off at Sacred Heart for school

I love Gold’s Gym, the new Gym in Conroe is great. All new equipment and great classes. The gym is large and well appointed. Lot of weight equipment and cardio machines. The hot sauna and showers are first class. The preferred woman’s area is well done. The children area is so spacious and full of play equipment. Tanning beds are available and the hours accommodate all workout times. Large parking lot in a convenient location. Would recommend to anyone interested in improving their health.

By far this is the worst gym I have ever worked out at. The staff is extremely unfriendly, with the only exception Ronnie. The staff is allowed to park in the prime up front parking spots forcing members to walk further, the a/​c is either broken or just turned off, the towel dispensers are kept empty so nobody can clean off the equipment (health code violation), the childcare care area has a lice infestation so my wife has been unable to workout, there is equipment that has been broken for several months, if you don’t have your card they will not let you in even though they could just look your name up, male members are allowed in the co-​ed sauna without there shirts which I would think is another health code violation. If there was another viable option in Conroe this gym would be empty.