Enterprise Rent-A-Car

I had to drive around to find an Enterprise that had vehicles to rent. How is it you can rent a vehicle online yet 5 min later the agent calls to inform me they have no vehicles to rent. Please try another location. That’s what drove me to Gullo Ford location and I had one hour till closing. They were very quick and efficient plus they had a good selection of vehicles available and a make ready person that was really hopping. Rob had me fixed up and in my rental in minutes and made sure I understand the vehicle gadgets, switches and knobs. Enterprise needs to rework the website that allows false reservations but I can’t say enough about the agents and the way they present themselves and treat the client. I will be back and will use this location.

Well, we needed a rental car. But, we weren’t sure whether it would be for a day or a month? I did my usual research on the web, Priceline, Orbitz, individual rental car companies, etc. I have had luck with Enterprise before, so, I called. The first location wasn’t going to have a car available until very late in the afternoon, 4pm or later. So, I called another location in Conroe and spoke with Sterling. She advised me that it looked like she would have a car available there by 1pm. It suited my needs better and I advised her that I would be in between 1−130p.
I got there a little after 1p and Sterling advised me that the car should be there any minute and we started the paperwork for the rental.
Now, here is where this could have gone sideways.
The car didn’t show up. Apparently it was returned to a different location. Sterling called and arranged to have another car delivered from a different Enterprise location. But, after waiting a while longer and the car not showing up, she called and it had been brought to the wrong office!
But, instead of just waiting around for it to all eventually work out, Sterling got on the phone and stayed on it until she had arranged for another car to get to us.
Obviously this was not an ideal situation. But, it could have been horrible. Without the level of quality customer service and perseverance by Sterling, this review would have gone a completely different direction.
That level of customer service continued today when I dropped the car off. After 2 weeks, I and was greeted by name with a friendly smile and was quickly checked in and was out the door with a conscientious thank you.
I would recommend this location for any rental car needs. And if you can deal with Sterling, you are sure to be satisfied!