Ashley HomeStore

I ordered a sectional sofa with a rug before Thanksgiving & got a great deal on it, so I thought. I had to order a larger rug so they called it a special order okay. So I received my sectional at the end of the month of November which was awesome. I was happy.
But then before I could think everything was going well until my so called special ordered rug goes off taking extremely a long time to actually arrive or even get a tracking order. And I can call them out that the sales person or employees working there never told me it was going to take this long of a wait before I had purchased this. From time to time out of the week in December went by I had called like 4 times never the first time did I get the service I wanted for a tracking number cuz i kept getting this guy named Steven who talks so fast making it seem like im at an Auctioner & i didnt like talking to him what so ever. But until I talked to a lady named Christina there she was nice & helpful. But i had to cancel my order on the rug cuz they said I wouldn’t get till mid February which I had ordered this in November 22^nd.
That’s crazy over a rug I think. So giving everyone a heads up don’t order anything under special orders that is if they don’t have your size or color on the display floor or in their warehouse storage.

Andre is the associate who helped me and my boyfriend. He was a great help picking out furniture for my apartment. He was focused on helping us get exactly what we wanted and not on how much profit the store was going to make.

I have had THE WORST experience buying furniture from here. I went to pick up my furniture on a Saturday, wasted half my day only to find out the furniture wasn’t ready. I then get home delivery scheduled and they do not show up within their 3 hour window nor did they call to say they are running late. I was on hold with customer service for 20 minutes and then was talking to a representative for another 20 minutes and hung up feeling even more angry. So now I came home from work early, and have to leave as I have evening plans. I still don’t have my furniture…
DO NOT BUY FURNITURE FROM HERE!

Terrible quality and the so called 5 year warranty company they have is a crock! I purchased a sofa and love seat from them (durablend) on 11÷4÷2011 for around $ 1500 and it’s already falling apart. My moms couch is 20 years old and still looks great yet mine is 4 years old and looks like it’s from a junk yard now! I’ve contacted the warranty company called Montage and I have yet to hear back. It’s been over 2 months! What a lack of integrity! STAY FAR AWAY!
Update: Ashley furniture called and offered me a store credit. They have also refunded me the money for the warranty. Apparently the warranty company is to blame for the bad service, however I still stand by the terrible quality of Durablend. We will not be using our store credit for another couch made out of Durablend. I will buy real leather.
Please do your homework before purchasing an item made out of something a company boasts about. I never would have bought a Durablend had I read the reviews:(

Will keep updated.

Absolutely Horrible!!! My wife and I have been looking for a recliner for a while. I have back problems and it Is hard to find a recliner that doesn’t irritate my back. We finally found a Manzel recliner there that featured an adjustable lumbar support that had a zipper where you could adjust the stuffing to suit your back! I went to buy it, and we where told by the sales lady that they wouldn’t help load it into our SUV. I have a broken rib and can’t lift anything heavy right now and it was just me and my wife. We are on a tight budget and didn’t want to add $ 65 for delivery to the purchase. I couldn’t believe they would NOT help us load the recliner so I cancelled the purchase and stormed out of there! If they don’t care about helping their customers, why would anyone ever do business there? Stay away from this Conroe store!!!

So after the 2^nd screw up by Ashley I am writing this review. I went into the store to purchase a formal dining room table/​chairs/​buffet. I chose a set and actually had the sales person and my dad measure the base to make sure it would fit. I chose to have it delivered 2 weeks later, the day before Easter and I get the delivery on time, but the delivery driver says «do you have a base to put the table on»? I told him NO, he told me there was no base and I would need to call the store. I called the store and talked to Steve who said my sales person was on vacation and he would check into it. After awhile the delivery driver said he had to go and I needed to sign for the furniture, I told him I was not signing for an incomplete order. He said he would mark it incomplete and they should be able to get a base out that day. I called the store back and talked to Jeff who state that the wrong table base was ordered and the correct one cost more, but that they would compensate some for my troubles but it would not be delivered that day! I asked him why nobody called to tell me this, I had family coming and where were we suppose to eat? He said «sorry», if you do not want it, we can pick it up next week. I told him to pick the sh– up that it was ridiculous that someone would not tell me the wrong base was ordered and that it was going to cost me more BEFORE the delivery was made 2 weeks later. This store gave me issues before on my daughter’s bedroom set almost a year ago and I tried them again. THIS STORE WILL NEVER SEE ME AGAIN TO EVEN WINDOW SHOP. Also it has now been a week and I have not received my refund. This store is NOT a corporate store so if you have issues the corporate store will NOT help you. Do not go here.

If there were a zero rating I would put that actually I won’t put any star this is a horrible store Stay FAR FAR away from ASHLEY. I am still in the nightmare with my purchase. All I can say is STAY FAR AWAY!!! No one in the store is on the same page as far as information when making a purchase. I mean that from the sales person to the office manager! I am doing you a favor, listen to me stay away!
Judi

I had a really good experience with Ashley in Conroe. I wasn’t pressured in anyway– my sales person was Suzanne Goetz. I told her what I was looking for and she found it– no pressure to buy something that wasn’t exactly what I wanted.
I had ample notice and confirmation on delivery date. Was scheduled between 3 – 6 on a Saturday. They called ahead and said they were on the way. Arrived right at 3:00 !!! Marcus and Manuel were the delivery guys. Very nice and friendly… Got everything put together and let me look at everything before they left. Was very pleased with service from the purchase to final setup! Reasonably priced compared to other stores. Would definitely buy from them again.
Sorry others had bad experience. I did not!

The store looks great, the sales person was nice but they were all a little too eager. I bought at couch only to have it break major parts in less than 2 months after having received it. They refused to replace the couch and service was only available on days I was not available unless I took off work. I have now been sitting on a broken couch for months and having to contact an attorney. Don’t be fooled by the nice look of the furniture, they will not do the right thing when it comes to taking care of their customers.

UGH! Every time I step in this store I wonder why??? It’s so easy to recognize the poor quality and lack of options. It may be bright, shiny and new in this store, but it doesn’t distract me enough from the crappy products. I can’t believe corporations can still sell particle board with wood veneers and charge outrageous prices. Even Matress Mack finally got the picture and has started upping his game. Have you seen the new eco-​friendly «Mango Wood» at the new Gallery? Don’t get me wrong I dislike that place just as much, but at least he is trying to offer better products.
I guess I would prefer to support a local Texas craftsmen and have them design something made of real wood, than send my money to China for cheap products.

We generally like the merchandise at Ashley Furniture, but the inept management of the store means that we’ll be taking our business elsewhere.
We bought (and paid for) a bedroom set for our son, and had them hold delivery until we could get the old stuff moved out of his room. «No problem» said our salesperson.
When we ask to have the merchandise delivered, we find out that one of the items we purchased isn’t available. It was discontinued. Did Ashley actually put the stuff we bought and paid for aside in the warehouse? Or did they call us when they found out the item was to be discontinued? No. They just put our money in their account and earned interest on it.
Because our son loved the bedroom set, we found a similar (but not quite matching) piece to replace the discontinued item. But our problems were not over.
Ashley called us and said all our furniture was in, and scheduled a delivery time during the day. I arranged my schedule to be there to accept delivery.
When the delivery truck arrived, the order was incomplete. One item was missing, as were the bolts that attached the headboard to the frame (according to the delivery guy, the bolts were missing all the time.) The guys dropped off what they had, and called back several hours later, asking if we could accept delivery of the missing item. «No», I told them, because it was hours past the scheduled delivery window, and I was away from the house on other business. They told us to expect a call from their customer service to reschedule delivery.
Of course, no call was forthcoming. When I called customer service, I was told that the missing item was out of stock… odd, since they offered to deliver it. «It was damaged on the truck» was the excuse. We were told we’d have to wait for a replacement to be shipped in.
Today was replacement day. «Delivery between 3pm and 6pm» says the robocaller. Schedules were adjusted, and someone was at the house to receive delivery. 6pm came and went, no delivery. A call to Ashley said that they were running late, and to expect delivery between 7 and 7:30pm. 7:30 came and went. Another call to them (they never called us) «The truck is four hours behind schedule. It could be 9:30 when your shipment arrives. But it will be there tonight. I’ll have the driver call you.» It’s now 9:45, and no truck, and as expected, no call. I tried to call the number I had for Ashley, but it goes straight to voicemail.
The number of errors by Ashley on this one order has to indicate a complete lack of control by their management. Numerous promises were made, and none have been kept so far.
Folks, take your business elsewhere.
Update #1: They finally showed up around 11pm. With an incomplete order. One major piece missing, and the hardware to assemble the bed was missing, too. Customer service fail.
And the driver told me that the reason they were late was because he sat around the warehouse for hours waiting for the merchandise to be put on his truck.
So Ashley knew they were vastly behind schedule… yet they didn’t notify me. Again, customer service fail.
Update #2: Several days later, the missing piece of furniture arrived. It didn’t match the other pieces; the wood color that the salesman assured us «was a perfect match» wasn’t. And the bed hardware was nowhere to be seen. Yet another customer service failure.
Update #3: We sent everything back yesterday. When the truck arrived, the pickup order was incomplete — they would have left one of the pieces of furniture had we not pointed this out. Are you seeing a pattern here?
C’mon, Ashley. You really need to step up your game. You’re like the Astros of the furniture delivery business.