Window World of East Bay

DO NOT DO BUSINESS WITH THIS COMPANY!!! They got our deposit and we never heard from them again! It’s a franchise so the company won’t intervene!

We chose Window World based on 2 of our neighbors good recommendations and are v happy with our windows based on the service we received, cost and their functionality. We had them installed 8 mos. ago and were v pleased in the summer when our house stayed so much cooler which saved on our A/​C bill. Our install went very well and was done on schedule. On Dec. 28 we called the company as we noticed that we were having trouble locking a few windows as a result of the house settling. The very next day the owner came out and adjusted all our windows to our satisfaction. We are very happy with this small business owner Lance, who is dedicated to his business and his customers satisfaction.

These guys have NO sense of customer service at all. Don’t buy any window from this company as they will likely not call you back. Whoever is the owner of this company needs to check their employees because the way they treat the customers will likely put them out of business.

I ordered windows and we had acouple things that needed to be addressed but they were to our satisfaction. I ended up ordering windows for our second home too. Love our windows… and very happy with the whole experience.
Debbie

On schedule, on time, excellent job. Installers were very professional. Installed 15 windows same day. We love our new windows.

These guys are great! Owners make the business — Lance and Jennifer are top-​notch!

WORD OF CAUTION: DO NOT USE THIS COMPANY. I will try to be brief but there’s a lot to cover. We contacted Window World in early April to replace almost all of our windows and doors in our new house (approximately a total of 20 or so windows/​doors). Initially Phil, their salesman, was responsive and took time to address our questions and concerns. He said our windows/​doors would be in at the end of the month/​first week in May and they would be installed no later then mid May. The first week of May rolls around and we don’t hear anything from Phil so we call the office to get a status update on our order. We speak with Mika, the office assistant, and Phil, who assures us everything is on schedule and install would take place the following week. Here’s where the fun begins…
–The third week of May we finally get scheduled for install, we’re told it will only take three days. On the first day they were scheduled to start work Phil showed up and looked surprised that we were actually home, he said he would be back to monitor progress but never showed up again for the duration of the job. The contractors they sent out arrived late, spent more time smoking and walking around our backyard then working and took the whole week to finish the work. At the end of the week they tell us that not all of the windows had come in due to some manufacturing issue and that we would need to call the office to reschedule.
–At this point we wanted to cancel the remaining contract but in reading the contract they stipulate you only have 3 days from the date you sign it to cancel. Seems somewhat scammy to me.
–So we call Mika regarding the remaining windows/​doors, the screens for each and scheduling. We tell her this is a huge inconvenience given we would be out of town for a month and wanted the work done prior to leaving.
–We also call Phil to request that he take a look at the work completed thus far because we were not pleased with the quality of it. Phil would either ignore our calls or promise to come by but never show up, or send someone else in his place. This behavior continued for weeks.
–Mika on the other hand would not return calls, would give us deadlines on scheduling that would come and go with no follow up. We literally called multiple times a week to get answers to no avail.
–Finally, at the beginning of July, they send out another crew of contractors to finish the work. To their credit the second crew was hands down better then the first but they still didn’t have all the items we ordered. So we were yet again told to contact the office.
–My husband calls and finally gets the owner of the company to come out and take a look at the problems we’re having. The owner does a walk through and tells us he’ll call us a week later to schedule to fix the issues. Unfortunately that deadline also comes and goes with no call so we’re back to making daily calls to the office to get answers.
–My husband finally gets a response early last week and is told that they have us scheduled for today (⁷⁄₂₈) to fix the issues and install the screens.
–We get a call this morning from a new office assistant telling us that we’ve been rescheduled for Friday. When we ask why we’re told that they wanted to schedule the original contractors who messed up in the first place. When we asked why that wasn’t done when they first scheduled last week we got no answer.
So suffice it to say as of today we don’t have screen doors, the framing is not finished, there’s damage to our stucco, we still haven’t heard from Phil or the owner and we’ve been pushed back yet again. I don’t know if this company is going through growing pains but the customer service is horrible, the quality of the work is not sub-​par and the frustration level is extremely high. Never ever again. I wish we would have read the Unilocal reviews before booking. Lesson learned.

On ¾/​15 ordered windows from P. O’Shea. Promise of 5 weeks and 1 day install. Near two months later no call to state Manufacturing problem. I had to find out myself. Then Mika promised to call Manuf. Rep to learn more of problems. No call back. What happened to customer service. Asked Mika to call salesman and never called back.
I had to make personal visit and more excuses. Had no clue what was going on.
I was hesitant to use them considering the bad reviews, but wanted to give them a chance. They stumbled and bumbled all over themselves. Looked foolish and unprofessional. I was at Martinez today to file Small claims suit and was calling Process Server when mail arrived. Guess what, they made good atleast with the demand for deposit return. I would stay away from the snake oil salesman and this organization.

We ordered windows and sliding doors for our entire house. The biggest positive I can say is the price. I think we got a great deal, assuming the windows hold up as promised. Much less expensive than competitors. The service had its bumps in the road (which is why only 4 stars), but the owner went above and beyond to make sure everything was ultimately taken care of in the end.

Trevor came out on September 23, 2013 to give me an estimate for new windows. I was really annoyed at how rude and dismissive he was. He wasted my time and I was really put off. Trevor spoke to me in a condescending manner and he was acting like he couldn’t be bothered to be there. He seemed «out to lunch» and wasn’t giving me his undivided attention. I explained what kind of estimate I was looking for, and he obviously wasn’t listening to me. He was arguing with me that there were 8 windows in the house. I corrected him and told them there were 7. He was being insistent, so I suggested that we go in and recount. We did, and low and behold there were 7. I am curious if Trevor treats all of his customers this way, or if he was talking down to me because I am a woman. I am angry that he wasted my time. I will not be using this company.

I ordered windows for my house which included sliding glass doors. At 3 weeks I called and my windows had just arrived. I was the told they are short handed and they scheduled me 2 weeks out. At 4pm the day before they called to reschedule my appointment for another week later but guaranteed me that a «crew» would be over and it would all be done in 1 day. Well, the «crew» showed up 4 hours late. It turned out to be a 1 man «crew» and he didn’t finish that day as promised. He had to come back but wasn’t able to for a couple of days. After my inspection of the windows and doors the lock and the screen door were both defective. Later that week I asked for the business owner to come over and check the work. He admitted there were issues, but with his promise that everything would be taken care of, I ordered the rest of the windows. The lock is still broken. Well, on the new windows and doors again there were issues with the installer. The 2 man «crew» didn’t finish in 1 day as promised, and didn’t come back for 2 days. Finally, 1 person showed up in the afternoon 2 days later and he was working on my home until after 5pm. Not cool. After inspecting the work it was found to be of poor quality and I found another sliding door lock issue. They windows and doors were not sealed well and they now leak cold air.
Conclusion: Order your windows from a different place. Forget the promises and excuses and the «misunderstandings». Move on. I wish I would have.