Wally’s Rental Centers

Our swim team hosted an event and we rented 5 space heaters and only TWO worked! They still charged us the FULL amount! DO NOT RECOMMEND THIS COMPANY!

I went online and submitted a quote request a week ago. I never heard back. So I called this morning to follow up. The person on the phone didn’t even seem interested that I wanted to use their services. He just disregarded that I put in a request online. What’s the point of an online request form if they’re not even going to look at it??? I also asked about delivery, and he said there wasn’t any available delivery because they were all booked up. I get that they are busy, but maybe if they had responded to online request a week ago, I would have booked earlier. I agree with the all the previous posts… Wally’s has the worst customer service ever!

I can’t even tell you how the rental experience went because I got so irritated with John on the phone that I never did rent from them. He was completely condescending and rude when I asked if I could get a piece of equipment delivered to my home. He seemed incredulous that I didn’t have a vehicle that could bring this equipment to my house. I’m so sorry, but I do not have a truck… I have a small car… this is why I wanted to have it delivered! I could not get off the phone fast enough and proceeded to call Crestco in Concord who were quite pleasant and actually a little cheaper.

I was very disappointed in Wally’s following a phone conversation earlier today. I was looking to get a fairly large package — a dump trailer, skidsteer bobcat and a compactor for a new stone prop I’m putting in. I’ve done my research and called around and figured I would talk with Wally’s as they were nearly $ 800 more for the total week rental of the equipment. I explained my project and was laughed at when I asked if they price matched any of the other companies. The guy on the phone said «pshhh, we can’t compete with the big companies.»
I was so disappointed since Wally’s is around the Sieber from my house and I would have loved to give them my business, however, after being laughed at for asking, what I thought, was a savvy customer question, I’ll take my business to Hertz Equipment rentals or Sunbelt.
It would be awesome to at least act like you cared about your customers… Especially those that went out of their way to not just dismiss you based on your internet prices and give you a chance to serve the neighborhood you’re in.
I’ll have my equipment delivered right to my door and it’ll cost me significantly less… I might have met you guys half way but your employee’s rudeness simply chased me away for good.

Wow… Wally’s Concord location customer service is rather EMBARRASSING. I rented a pc of yard equipment very recently. Called ahead to make sure that unit was available for rent. Grumpy guy on phone was unhelpful and only gave yes/​no answers. I’m assuming he never worked in the equipment rental business before because he sounded like he didn’t know what he was doing?
My equipment rental was fine, worked as expected, fair rental price. Upon returning the equipment, another grumpy guy behind the counter gave no greeting, no eye contact, and only handed me a final invoice.
I’m not expecting a warm and fuzzy experience when I patronize a business like this, but a simple acknowledgement and perhaps a brief customer exchange is not unreasonable.
I recommend Wally’s Rental should review their websites ‘About Us’ tab. Its false advertising when they boast about their «experienced, knowledgeable, service oriented staff» and «superior service» when it’s really quite the opposite.

I have been a fairly regular customer at Wally’s for a few years now and use them for all of my personal events. They have a wide variety of rental products in good condition with very competitive pricing. I am quite surprised to see any negative reviews on Unilocal because I have always found them to be very polite and helpful.
Recently, I had to cancel my party because I came down with the flu the morning of the event and returned all of the rental items unused the next day. Even though they have a no refund policy, I received a call later that day from Adam who offered to refund half the cost of the rental. I guess he took pity on me and poor red nose! I was extremely surprised and pleased — very few companies would offer this without me asking first. Thank you Wally’s for always making my parties memorable and for your knowledgeable and helpful staff. I have recommended you to others in the past and will enthusiastically continue to do so.

At the last minute I had to get banquet tables and white chairs, This place was close to my home. I couldn’t be more pleased with them, there equipment was well taken care of. and they were so helpful in helping me. They put all the chairs and tables in my SUV. I was thrilled. I would recommend Wally’s to anyone. Diane and Jerry Hasty

Looking at reviews this store has it’s
no surprised on the low ratings. I just called them to get some information on a few things I wanted to rent as I’m going to attempt to do my own landscaping & the guy who answered the call was soooo unhelpful. I’ve done some research on what tools I needed to dig up the ground and put in sprinklers but I had no clue exactly what size of machine I needed. So when I asked what he recommended based on the size of the yard, he really didn’t have any advice for me and it sounded like I was wasting his time. It was such poor customer service. He was rude and didn’t seem to care if I rented from them at all.
I called Cresco rentals and asked them the same thing, the guy there was extremely polite, informative and even gave me advice on my project. Cresco pricing was a little higher and their store is farther away but I’m willing to pay the extra and go the distance just based on the customer service they provided over the phone.
I personally would not recommend renting from wallys and recommend renting from Cresco instead!

I come here all the time for party supplies, chairs, tables, etc., the staff here is always polite, helpful and always friendly. I’ve never had a bad experience and I come here usually 2 – 3 times a year and that’s why I stay coming back

I really wanted to like this place. They are close and have everything. I have rented from here a multiple times. The down side is the guys who work here are arrogant buttonholes (to say it nicely). I hate even going into the shop. I would rather drive to the Pittsburg location even though the concord store is 3 blocks away.

I’ve rented equipment from this business in the past, but never again after my most recent experience. Either they forgot that customers actually like to be treated as humans or they simply don’t care.
I went to rent equipment the other morning and thought maybe they were just having a rough morning. At the counter, no greetings, no eye contact, not even a rudimentary «hello». I might as well have been dealing with a robot. Upon returning equipment, I was basically ignored while one counter guy waited on one customer, while the other two guys behind the counter discussed some other issue and did every they could possible do to avoid acknowledging me or make eye contact. A simple «we will be with you in a second sir» would have been fine, but nothing. The two walked into the back are, with no acknowledgement that I was waiting there and had been for 5 minutes.
As I stood inside at the counter, one of the robots came around the side of the building outside. While outside, looking down he said, «you returning»… I had no idea that he was directing that question to me. Nothing positive from this guy or any of them.
All I can say is that they must be miserable human beings (and/​or the owners as well?). They should clean house and start over.
Anyway…enough said. I’m going to Cresco next time.

The tables I rented looked like they were pulled out of the garbage. The chairs were dirty and dusty. It looked like they had never been cleaned.

Great prices, easy to work with, on-​time delivery, accommodating – all around a great option for event rentals.

I’ve used Wally’s for party rentals mostly, though I know they do far more than that.
Always had a good experience and felt like staff went as far as they could go to help me out.
Some of the equipment is on the busted side of working order and while I know that comes with the rental business, it’s a bummer to end up with janky gear.

I wasn’t about to pay an A/​V company $ 700 to rent a projector for two days. Come on, I could buy one for that! I only had a couple of days to figure out an alternative plan. I called Wally’s and got the same thing for $ 150.
Wally’s saved my association $ 550. The projector worked great. The rental process was a breeze. Pick up and and drop off was a snap. I found the staff to be very nice and courteous. I am a fan!

We have used Wally’s for multiple events throughout the years for renting tables and chairs.
Each time, they have been very helpful and load up/​unload our truck with the rental equipment.
They are able to accommodate a last minute need or scheduling change.
They are helpful and easy to talk to.
I like that they are a small business and are local.
I hope everyone gives them a try and judges for themselves — these guys are great and deserve a better rap!

I read the Unilocal reviews before going to this place and they weren’t very good and I should have listened to them. I rented an 18 foot scaffolding and when I picked it up the people loading it were not helpful at all in explaining how to put it together. They answered my questions with disdain in their voice. (like I should know how to do it) When I got it home I realized I only needed 16 feet so I called and asked if I could return the extra level and only be charged for the 16 feet. I was told I could so I returned it within the hour. Today, when I returned the 16 foot scaffold I was told they would charge me for the 18 foot even though I was told otherwise. I WOULD AVOID THIS PLACE AT ALL COSTS!!!

This place may have lower prices but be prepared to treated like crap. If you have an out of state drivers license, be prepared to put a deposit of $ 400+ ! The guy working there (may have been the manager or owner) said «There are a lot of crack heads around here, how do I know your going to bring it back?» Really?!? This guy is begging to go out of business. WE ARE TAKING OUR MONEY SOME WHERE ELSE. Try learning some customer service skills.

I am not sure about the overall business itself but the sales guy that helped me was terrible. I rented a industrial sander… It did not work when I got it to the jobsite. I returned it and asked for another and they told me they did not have any more in stock… When went to sign the paperwork for the return there was a 50% charge… we argued for 20 min with them insisting I must pay for taking the sander off site even though it was broken upon use. I understand why they have this policy because there can be customers that rent something, get the job done and then rip the company off by saying it didn’t work. I rented an industrial sander to sand a 1500 sq ft deck and purchased 12 large sand papers. I obviously could not get the job done in the 30 min I had the sander away from the store. This was more than obvious to the sales guy…
I eventually received a refund after I said I would stand in front of the store telling people they rent broken equipment and then charge for it…

Great Service! Always go here when we plan big Fiestas. We usually rent Chairs and Tables for large events. I ordered Chairs and a Bubble Machine for our next Party. The people who work here are very Friendly and are very Helpful. I remember first using them for our Wedding 10 years ago, and we are still using them. The Bubble Machine I rented is brand new, as well as the Chairs. I arrived before 5pm, and the place was about to close; but they helped me quick and courteously. I will be back here for 3 Reasons; 1) Reliability 2) Friendly Service, 3) Cost effective. That’s why I keep coming back and will be back when I rent more Party rentals for our next Shindig.