Viva Nails & Spa

I started to get my nails done here a couple months ago and the service was great! & tony was one of coolest nail techs he was actually the reason why i continue to go the salon but i notice the last couple times my nails were not great. So today i specificly requested for tony to give me a full set and the girls at the front desk told me to choose a color and he will be with me. I patiently waited for about 35mins and a nail tech i did not request for sat me in her station and made me wait another 20 mins. While the tech i requested proceeded to do someone else’s full set It was extremely rude and today was definitely my last time coming ! I requested coffin shape nails– i said it 3 times and she gave me square nails my nails are not what i asked for! and they’re uneven!

I strongly recommend Viva. I come every month or two for a mani-​pedi and eyebrow wax and have always been satisfied. I don’t have a regular nail tech and I have been pleased with the work of whoever I end up with. I have never waited more than 10 minutes even without an appointment. There are lots of chairs and lots of nail techs. My pedis last at least 3 weeks without chipping and my shellac manis last a solid two weeks without peeling.

I went to this facility yesterday (July 5^th) and I had my first ever mani/​pedi. Sadly my nails started chipping the next morning! I even had my toe nails started chipping and I was wearing sandals all day.
My friend that I went with said it should have lasted a lot longer and the lady that I had just rushed. She filed my nails and they had filed jagged nail bits that she didn’t fix just painted over. I spent $ 40 and I do a better job myself at home. We also waited for so long! So long that it took over 2 hrs for my friend and myself just to get a polish change and toes done. My friend wanted to get her eyebrows done but after waiting almost 30 mins in the chair she decided to leave. Honestly I will never go back there again and will just stick to doing nails at home.

Terrible service! Took 2 hrs for a mani & pedi! Waited in the chair for 15 mins before anyone came over (no water yet to soak in). When finished, sent to a manicure table and waited another 10 mins. I watched customers come and go while I was there. And this salon has 20 pedi chairs and 20 mani stations. Techs more worried about was was going on around them than the customer in front of them. Will never go there again.

I waited for, at least, 45mins for them to start on my full set. Most of the people sitting in the pedicure chairs didn’t even have their water started yet. When the guy finally started on my nails he began telling me multiple reasons why I shouldn’t go with the style I requested. I wanted a coffin shaped nail with a matte finish. After insisting that’s wat I wanted he proceeds to get up every 5mins or turn to the lady next to him and complain about the other people working there. I was in the salon for well over 2 hours. Several people complained and left after waiting. That was the worst service I’ve ever gotten in a salon.

Second time going to this shop and yet no service, watched 3 people come in after me and was taken care of. Maybe it’s the way I look not sure but all I wanted was shellac and they were shocked. The lady with the short hair has a nasty attitude as if her doing your nails is assaulting. Would not recommend to anyone.

3 Strikes, you’re out!
I had heard great things about this nail salon so I came with a friend (after making an appointment). It was a Saturday, which apparently is a very busy day for them. We waiting 45 minutes before we had anyone work on our nails. We weren’t done at the same time either so I was there a total of an hour and a half. My nails looked good but I wasn’t crazy about the wait.
Then I came back with the same friend another time but during the week. We made an appointment thinking surely there wouldn’t be a wait. There wasn’t that many people there but it took 30 minutes before we had someone work on our nails again. My poor friend twice now had come with gel nail polish on and had to have them wrap her fingers up. You should only have that stuff on your fingers for 10 mins and she waited almost 30 before they came over and took them off. The nails looked good, but again the wait was long for a slow day.
My third and final time was the worst experience I’ve ever had. I made an appointment for a week day, showed up 10 mins before and then I waited 30 mins before they sat me at a table. Then I waited 30 more mins until someone came over to do my nails. Not only did they cause me to wait AN HOUR (after I called and made an appointment) but they rushed my nails and they looked TERRIBLE! I was so upset that I swore I would never come back.
Cool atmosphere, nice owner, but terrible service.

They never keep their appointments & their work is usually subpar. I chose to go here often because it’s close to my office. There are multiple other good places that are worth the 10 minutes extra driving time because you’re going to wait it at Viva nail & spa anyways. I probably won’t go back.

Not understanding how they get as much biz as they do. Went there 2xs. Was trying them out. First time I got some kind of fungus (nothing major but still). A nail chipped the first visit & chipped again (including a toe nail) the second visit. Won’t be going back. Everyone else was in love with the place. I have it 2 tries but not impressed at all. Its waaay too crowded & you have to wait even with an appointment (this was also from regular customers, too).

Went there at 10 a.m. on Thursday, April 30 for a regular mani/​pedi. They told me to chose a color, which I did right away and then I just stood there. OK, am I next? Is there a wait? Nothing. No one spoke to me, just left me standing there. I approached the young lady at the desk to ask. She said, as she pointed, «Oh, sit over there, the first one.» I sat at the first chair for at least 10 minutes with no water filling up, nothing. Finally, a woman told me that she would be right back. OK. She started the water, no sea salts. After about 5 minutes, someone else put salts in the water. When my pedi was finally started, another 10 minutes, it seemed that the technician wasn’t into doing the pedi. Also, she broke the skin on my right, big toe around the nail. Didn’t apologize, nothing. Preceded to put some antiseptic on it. That area around my toe is sensitive 5 days later. While I was getting my pedi, someone else came along and gave me a mani. The lighting was awful and the work was awful. She filed my natural nails any old way, real quick and slapped on the polishes. Also, the polish in the bottle was probably thick. I realized this after my finger nails were still sticky 3 hours later. She missed putting polish on the outer edges of some of my finger nails as well. This salon is a very busy one. There were 3 ladies that came in right after me. I think that they are going downhill in customer service. The salon is spacious and decorated neatly and orderly. However, I did notice that there is a huge splatter of purple nail polish on a lower wall near the desk that has yet to be cleaned up/​painted over

Made an appointment for 3 for just a pedicure. Someone didn’t start on my pedicure until 4. People all around me also waited at least an hour when they didn’t even have appointments like me. Pedicure was nothing special and too expensive. Definitely won’t be going back.

Waited 45 minutes and they never even put water in the foot tub. Then helped 2 people who had came at least 20 minutes after me!

So it was my first time here. I moved to the Charlotte area from Buffalo. Originally I came in for a pedicure and manicure. They didn’t have the diamond dip stuff I was looking for. I waited for about 25mins before someone came over to turn the water on for the pedicure. The girl did a good job on the pedicure. Even did my nails while I sat waiting. Apparently nobody understood what it was I wanted. And after realizing I didn’t want a standard manicure the workers proceeded to talk about me, very unprofessional. After it was finally made clear I had the manager on duty come over and tell me once my toes dried I’d be taken care of. After an hour I finally had someone come over to help me out. I was disappointed in the treatment. But the quality of work was good, maybe I’d come back for another try.

Lynn is my nail technician’s name. And she’s great. She doesn’t rush through anything and does a great job! I love the deluxe pedicure and how my nails look after!!! Love it!!!

I love this nail salon, the staff is friendly and everyone does a really good job. I travel from the Charlotte to get my mani and pedi from here. They take walk-​ins but I’d recommend making an appointment, they can get really busy!
If you’re feeling fun and want nail art or designs (which I normally get) make an appointment with Louanne, she does an awesome job and can recreate any design you find online. There’s a wide variety of traditional and gel polishes, which sometimes makes deciding on a color pretty difficult.
No matter who does your nails you’ll leave happy!

I’ve been here three times and can say that I find myself coming back because of the ambiance. It’s a spacious salon that offers complimentary beverages (including wine), has a great nail polish selection, and plays good music.
My first time here in June of 2013 was not that great, I came in for a routine manicure and was seated at a station and then proceeded to wait for 30 minutes for a manicurist to come start on my nails. I was barely acknowledged during that time but didn’t feel like leaving since I’d already waited a decent amount of time and I really needed my nails done.
I decided to give them another try, since they’re conveniently located near my job, for a polish change and had a much better experience. The girl who did my nails was very attentive and concerned about my comfort during my short trip for a change in color.
Just a note: they get very busy after 6:00 p.m. during the week, nearer to the weekend.

I am between a 3 and 4. I am picky and get pink and white powder. I went there for a fill and to get them cut down a lot. The pink powder is really dark and they don’t have any lighter so they look artificial. I like a more real, natural look. She cut them down after doing the white part, so the tips look a little unnatural. Brooklyn was great at her job, I’m just used to better services up North.

There is a wait even if you are seated immediately. Friendly crew and they will correct any mistakes if you had one from a previous appointment without hassle.

I am a pretty regular here since my recent move to NC. I feel like every time i return to this place the service keeps getting worst. My last experience was the worst of all. My mani & pedi was rushed. And once I was done, I checked my polish and it looked like 5 year old polished my nails. And my feet were still rough with calluses. When I said something she had an attitude.

This is my favorite nail salon in the area. The owner is friendly, as is the rest of the staff. I usually get a mani-​pedi (or just a paint change if I’m in a rush). The place can get busy, so if you don’t want to wait (10 – 15 minutes) you should make an appointment. I always request Q; she’s the owner’s wife and she’s great. She’s very detail-​oriented.
I usually get Louanne to wax my eyebrows. She also does an excellent mani-​pedi. But she’s usually swamped with people requesting her unique designs on their nails.