Verizon Wireless – 4G Wireless

Do not bother going to this location. Is this really a Verizon sanctioned business? The people working there seemed to have no training, let alone any idea what customer service is. I am going to try to write to Verizon Corporate about this. Once again, I wasted an hour of my time with no results. A sad joke

Yeah, I read Alison C’s remarks. But I’ve been to the PH store, AND the WC store. That’s precisely why I went here today to try another store that doesn’t push you into signing a contract that they explain at ninety miles an hour. Always wanted a better experience. Well today we got that other experience. We met Melissa and she helped me get to add my SO to my Verizon account and update her. She went way overboard to help us. Cudos to her and her manager and their staff. Wish you all the best.

Had the best experience upgrading my phone last night. Best customer service everyone in the store seems to go above and beyond for the customer’s. Recommended you stop in!

I went into the Verizon store on Oak Grove to order an iphone 6s. The sales guy stated there are all kinds of problems with the newest model and wanted me to purchase the older model. He tried to explain to me many reasons why the older model is a better value. He got angry when I insisted I want the newest model and he made me feel very uncomfortable. Obviously they still have a large inventory of the older model and he was under a lot of pressure to sell them. I kind of felt bad for the young sales guy. The Verizon management should be ashamed. I will not go back to that store.

As stated below, these are a LOW CALIBER OF PEOPLE, and that’s putting it nicely. I recently went in to order a new phone, which I specifically said DO NOT ACTIVATE because it’s a gift, and they did… Making me wait. Then wait some more … For TWO HOURS… while I tried to undo the damage they caused. Bottom line, these people can’t follow directions. They are nice, but dumber than dirt and WASTE CUSTOMERS TIME!!! DO NOT SHOP HERE. WORST SERVICE EVER. Horrible management.

This store is not a Verizon store, they brand as if they are but they are not. They use the trust of the brand to peddle mandatory overpriced accessories.
I have used this store to resign and upgrade my phone for two, two year contracts. This last time I pre ordered an iphone 6s near the announcement, I put 100 down and was told I would pay another 200 and taxes when I picked it up. I go to pick up the phone and was told that there was a mandatory accessory package (100), that was a company policy instated the day before targeting people buying this phone or other apple phones. I asked if I did the upgrade online (implying logging in to my verizon account), would I have to still get the mandatory package, he assured me I would.
I payed the total and went home, something didn’t feel right. So I called the Verizon store in pleasant hill and asked about the accessory policy, they said there was no such corporate policy. I went back to the store.
In going back I asked about the policy to the same salesperson I have spoken with throughout the whole thing, the manager or supervisor (unsure of his role specifically) perked up and came over. I told them of my call to the other store and they were unsurprised and confirmed that their company was 4G Wireless and that that 4G Wireless issued the mandatory accessory policy. I put forth «So I could return this phone, go to the other store and pay 100 less?» the manager’s response was «We don’t take returns on accessories». The salesperson got defensive claiming that he could have saved me money in renegotiating the service contract but that I wanted the same thing I was doing, which may have been true but that is not my issue at all. The manager then assured «Well you were going to buy a case and buy a charger anyway», I responded «No, I would have gotten a good one from Amazon, and I don’t need a car charger». I told them «So the moral is to go to a corporate store» to which they had no response. I thanked them for their time and left.
I like the phone but I could have gotten it somewhere else, without the deceptive business practices and better customer service. The real kicker is that the accessories suck, probably couldn’t get more than 10 bucks on ebay for them.
Salesperson is Gregorio A, manager or supervisor was Brent. There was also a guy who came in briefly that had a real fancy suit, probably where my 100 bucks went.

WARNING: DO NOT GO HERE. They are Verizon’s evil doppleganger, AKA a 3^rd party retailer. They are called «4G» meaning they use the Verizon name to build trust with Verizon customers only to scam them saying they need to buy «mandatory packages» etc. Go to an actual Verizon store in Pleasant Hill or Walnut Creek.
Tried to get newest iPhone here and the sales rep Gregorio questioned why we wanted the newest, and gave some BS excuse why we should get the older one from last year, claimed he was a beta tester and that there were so many glitches in the newest phones. That’s what a software update is for. This sales rep was just trying to lock in a sale immediately rather than let us get the phone we wanted. DO NOT GO HERE!
Scams galore and shady ass employees.

Thanks to Rick for helping me with my phone issues! My iPhone 6 was completely messed up and wouldn’t turn back on I had no idea what to do to fix it. I brought it into the store and he was patient enough to help me figure out what was wrong. Whatever problems my parents or myself have with our devices I always make sure to bring it to this Verizon

Horrible experience!!! I lost my phone, went to get a new phone. the asst mgr Greg wouldn’t even tell me about my options… When I tried to ask a question, he said do you want to get a phone or not :(I was so desperate to get a phone and he was very annoyed by my «customer questions» I bought a new iPhone 6 plus… and got no service AND thanks to him for not explaining the plans, I knew I was going to loose my unlimited data but two weeks later, I am already over my data useage (pissed)

I had the pleasure of interacting with the folks at this location when I decided to check out upgrading my iphone. Beverly was attentive, professional, and knowledgeable. As a person who is not tech savvy she was never frustrated by my «basic» questions and very simple in her explanations. I first decide to upgrade to the 5s but in the middle of computing what that would cost, I decided to go with the 6 (larger screen) and asked her to give me a cost comparison. Without a blink of an eye, she said that’s easy and had the information pronto. My experience was outstanding and feel like I could go back to them with any questions or problems (not that I anticipate the latter). While in the store I was able to observe Greg helping another customer what had lots of questions. As I experienced with Beverly, I observed Greg to be very polite, professional and pleasant in dealing with his customer. Even when she came back after leaving the store with another question, he was as pleasant as he was before. I was also impressed with a follow-​up call I received the next day from the store manager. Asking if I had any questions about my phone and wanted to know if I was pleased with my experience in the store. I shared these same comments with him. And, yes, if needed «I’ll be back».

I swear, the low caliber of people that work at some of these stores is just atrocious.
I had to kiss my old phone good bye recently; which consequently lead me to having to get a new one. The Oak Grove location is closest to me, which had them fortunate enough of acquiring my business.
It was just in due time for my upgrade. All I wanted was the iphone 5c, being it was free on my plan (minus taxes) and being I didn’t want all the fancy, shmancy, new gadgets. There were two gentlemen helping us upon entering. One was training a fairly new guy who seemed quite clueless about everything, yet somehow felt entitled to try to force me into something I didn’t want. If I’m not mistaken, it appeared he had a large black eye, from someone that I assumed punched him, and which I probably wouldn’t have blamed the person, for that’s exactly what my fiancé and I just about wanted to do after dealing with him. He didn’t even know how to look up my account at first after giving him all my (correct) account info and was suggesting that the information I gave him was wrong, or that he could not look up my account with the password provided… really? Anyhow, the guy training him, had to reinforce to this um… guy, how to look up stuff and to prove that I in fact, had all my ducks in a row. The guy training this dude, ended up being fairly helpful, and was smart enough to realize that I was not the person you want to push too much. The guy training ended up leaving due to his shift ending, which then left us stuck with this complete air head new guy (and when I mean air head, I mean it) thankfully another girl working there was able to dive in to help this guy find information ect. He still at times tried to convince me for other things, that I clearly stated I was not interested in. Finally we got to the signing part (for the phone I wanted). I asked him about specific things I was signing for-​he didn’t have a clue though, proceeded to try to settlely force me to sign it– that was until the cool chick working there stepped in and helped.
Anyhow, I can’t speak for all Verizon stores, and It could had just been this one idiot that happened to work there this time, but based upon this experience, I will never step foot into this place again.

Incompetent and rude. Brought my Iphone 4 (a verizon phone) in. I was going to switch from straight talk to Verizon due to the poor customer service at straight talk. I asked about switching and after a painfully extended sigh from the female salesperson, I was told that there were no plans under $ 100. since I am bringing my own phone. and I was better off staying where I am. So I bought a straight talk card for my iphone4 and now it works for unlimited everything and 3 gigs high speed for $ 45. per month. Verizon should fire these people and other companies should hire them.

I will avoid this store from now on.
Staff goes into full-​on hard sales techniques, complete with drawing diagrams on blank page of all the various figures, skewed for Verizon’s benefit. If you need a more vibrant description think of Glengarry Glen Ross, but with no finesse. They intentionally deceive customers and push them towards choices that are opposed to the customer’s interest.
In addition to those behaviors, they knew the amount of data usage we had for past months (according to printed records). They sold us a package with 12x the amount we needed according to prior monthly data maximums, or 3x what we could have purchased and had a margin for error or greater usage because of a new device with a pretty screen. Thumbs down for that. Will be downgrading account through verizon’s website.
Shop online. Verizon has excellent phone customer service.

Incompetent staff, too many errors in setting up a simple connection. So far 3 visits and thy can’t even fix their own errors in the account. Add to that bad customer service and you have a recipe for disaster.
Stay away, find a different Verizon store

I’ve had my iphone for 2 weeks. If I call anyone who has caller id, someone else’s name pops up. I drove all the way over to Oak Grove because one of the employees told me I would have to go to where I originally got the phone and that they would fix the problem – Wrong! They couldn’t help me. I can’t describe how annoyed I am!!! My daughter will see if she can get this fixed online after work. Here’s hoping!

The staff at this store are great. Always helpful and friendly. The missing star only reflects Verizon’s cheap new policy that denies unlimited data when you upgrade your phone. This is BS.

The lady that helped us, the manager, was shorter and long brown hair. She was incredible. Very helpful, not pushy and aggressive like a lot of sales people. The store had everything we wanted in stock. There was no excessive wait but we weren’t hurried either. Over all very great service.

Short lady with long brown hair is your girl!!! So nice, knowledgeable, and outstanding customer service! Been in there 3x and this lady remembers us every time and so helpful to fix these crazy technology problems!!!

This is by far the best Verizon store in the Concord Walnut Creek area. I tried going to the Verizon in Crescent Plaza and I waited forever, never got helped and ended up leaving to go to this location.
When I showed up, both of the employees helped me with my new phone purchase, I didn’t have to wait and they were very pleasant to work with.
From now on, whenever I need something for my phone or to get a new phone I will be heading over here.
Keep up the good work.

Came in here for a new phone a couple weeks ago and Jose was happy to help me. Decided on the Samsung Galaxy S3, but since they didn’t have the case I wanted I told him we’d check back in later to see if they got it.
Two weeks later…
Still no case in stock for the phone. So we stopped by the Downtown Pleasant Hill store today because we were nearby and couldn’t get help buying the phone, but they did have cases, so I bought a case and came back to this Concord location.
Jose and Victor were working and totally took care of us. We were in and out pretty quickly and the guys were really nice. So happy with the new phone and with this store.
Now they just need to stock up on accessories.
($ 256 inc. tax w/​2 year agmt)