Ulta

I absolutely love my Ulta.
I have been an Ulta shopper for years now, and have always been pleased with the products they offer as well as the service I receive from most of the staff.
Since moving back to the Concord area, this has been my Ulta go to. I get most of my makeup and skincare products from here, as well as Sephora. Ulta’s store is divided into several different sections; left section of the store is all your basic, lower end (but still decent) products such as Loreal, Maybelline and items such– the right side you will find all your higher end items (the one’s I come here for). The back area is a little salon along with another area dedicated to all our hair needs — they also provide an excellent selection of perfumes and they offer waxing services as well. I go to a girl named «Molly», she is an absolute sweetheart and does an excellent job!
I get my skin care products here that I love such as Peter Thomas Roth and Dermalogica and I absolutely cannot live with out some of my Smash Box, Urban Decay, Tarte and benefit products… some of these items are like oxygen to me! No joke! As much as I love Sephora as well, what I really, really love about Ulta, is their point system that you can accrue from shopping here to take dollars off your next product/​purchase! I can’t even tell you how much money I have saved using those accrued points! So awesome! I also find the store to always be impeccably clean and well organized.
Will be back soon :)

Mmmmm makeup! Rows and rows of glorious color. Luscious lipsticks, eye-​popping eyeshadow, magnificent mascara, bountiful brushes. For the hardcore makeup geek or just the casual user, Ulta is a wonderful place to stock, restock, educate and, best of all, PLAY!
I found my way to this particular Ulta to begin my quest of eyebrow maintenance! Unlike many, I don’t need help in creating my eyebrows — I need help in taming these Mediterranean caterpillars down! Mollie at the Benefit Brow Bar, over the course of only a handful of appointments, has become a friend and a guru! She expertly waxed and plucked my brows into total glam glory, showed me various Benefit products that would help me, and is always up to chat about all things makeup related, offer suggestions on products she knows and loves, and even demonstrate their use! Through just casual convo, she led me to the best concealer EVER. She is an absolute gem to Benefit and Ulta!
Along with my brow visits, this is a great store to explore and play! My beloved Urban Decay has a MASSIVE display at this location, along with great displays by Smashbox, Bare Minerals, IT Cosmetics, Too Faced, Tarte, Stila, Japonesque — lots of great high end brands (though not all as high end as you’ll find at Sephora). All the high end brands have testers out so you can experiment to your heart’s content, which is not only fun, it’s a crucial step for products like foundation and concealer! The downside though of a store that is so generous with their testers is that a lot of them get stolen or worn down quickly, and some of the testers aren’t replenished as often as is helpful — several times I’ve tried to test out a product where the tester was dried out or empty. No bueno! They do have a leg up on Sephora though by offering Laura Geller products — Gilded Honey highlighter ftw!
The other half of the store is drugstore brands, hair products and tools, and some bath products. It’s very easy to spend a LOT of time in here exploring! I don’t think this store has a need that can’t be met, unless you are looking something SUPER brand specific. Their selection of NYX products is dazzling! Though again, with such a popular brand stock can run out quickly, so nothing is guaranteed. Such is life in the makeup game.
Overall this is a great store that I’m happy to visit again and again! My only request is greater care for the testers, it would be nice to, say, grab a popular UD ²⁴⁄₇ eyeliner to test and not get scratched because the cap was left off and it dried out. Just a little more quality control is all we ask. Otherwise, love this store and all the friendly employees! Thanks for helping me keep glam!

I normally have an awesome experience at ulta, the staff is really helpful and friendly. My boyfriend and I walked in the other day (during a tart launch event). We literally only walked in because I wanted to try a new foundation from my regular Mac matchmaster.
I had this woman help me, she was really nice and friendly, my review isn’t based of her politeness, but she was really trying to sell tart down my throat lol. I understand it’s her job to do so, but I told her I didn’t have a lot of time and I just want a new foundation to try out, she spent her entire time only showing me «tart» foundation, then a tart brush, then moisturizer, then said oh what’s the 3^rd tart product your going to get for the free item. And I’m like what are you talking about. She explained the event and that if you purchase 3 tart products you get a free gift. I told her I wouldn’t be doing that and that I was only here for a new foundation. And still she only showed me tart foundations. And said if I get this tart clay foundation then I HAVE to get the brush because my beauty blender won’t work with it. I mean it’s not much of a big deal but they have like 20+ different foundations in other brands but she didn’t show me anything else, just the tart ones in hopes that I get 2 more tart products for her sell of the day or whatever it is. That really bugged me. So I left empty handed (which I never do at ulta), my boyfriend and I looked at each other like wtf was that? She was wasted our time, and I ended up going to Mac and getting my go to foundation.

I spontaneously wanted to change up my hair so I called Ulta Salon and they booked me an appointment within the following hour for a balayage. Rose walked me through the process step by step and made helped me narrow my choices down. I highly recommend booking an appointment with Rose. Great conversation, company, and results. (Pictures posted separately)

The manager thinks he is a Diva and forgets he is in a customer service environment. I went into the store yesterday, and when he seemed to become available as a cashier. I walked over to the counter. Where I believe he was offended. First of all, he should not be offended if he’s behind the register. He dismissed me and told me to wait for one of the other cashiers. which I didn’t think anything of. However, he pulled the cashier that became available now and had to complain about me. Then he stayed there as «a want to be Diva» sweeping me from head to toe. He was unprofessional. I will no longer shop here. I prefer to go where customers receive excellent care: Sephora. Don’t bring your personal issues to work. Customers do not care about your personal issues. We are here to spend our money and expect to be treated with respect.

Had a blow out done by Rose for family photos and was very happy with how it turned out. I came in during a busy prom day with an appointment and still had to wait a little bit so I was a little worried I was going to run late since my hair is super thick. Rose worked quickly without sacrificing quality, and I never felt that she was rushing through it even though her next client came early and was waiting. She also offers me a bottle of water before she got started, so extra points for her since I’m pregnant and need to stay hydrated :)

I visited Ulta in search of a new eyebrow kit. Laura was so helpful! She showed me from start to finish how to apply Benefit eyebrow wax & powder, how to define them properly & give it that clean look. Laura was very knowledgeable & friendly.

I decided I needed new makeup brushes so I went to Ulta. While looking at their display I was greeted by Chanel. I told her what I was looking for so she took me to the other side where they keep Japonesque brushes (happens to be what I used before) which were on sale. She gave me helpful suggestions and offered to let me try some of her own brushes. She insisted on doing my makeup while teaching me about stippling. I was stubborn and afraid of the outcome but ended up pleased with everything and loved learning a new technique. I walked out with a bag of Japonesque products and brushes. She knows her stuff. Thank you Chanel!!!

One of my favorite stores to go to they have everything you can possibly want from makeup, face wash, hair products and a lot are the top of the line brands. Everyone at this location are so nice and knowledgeable I was looking for a good face wash and one of the ladies helped me out in finding one of their best selling ones. It had the texture I was looking for. If you sign up for the rewards you get points every purchase so after so many points you get money going towards your accout.
I was able to get $ 9 bucks off today which is cool I can’t complain about saving a buck or two. The parking lot gets really packed so it’s hard to find parking at times. The shelves are alway stocked with the merchandise and if you can’t find what your looking for just ask I guarantee they have it. What’s cool is they even carry the sugar wax I never tried it but I heard it’s really good especially for sensitive skin. This location also has a hair salon never tried it but maybe one day I will.

This review is for Morgan. I’m sure she wasn’t thrilled to find out I was booked last minute… and then even though I told the person on the phone what I wanted… what they scheduled me for was far from it. She took it in stride, even knowing it was going to be adding a couple hours to her evening.
I’m naturally blonde, but this winter has been dismal and I’ve had little chance to be outside to keep my hair as light as I like it… and my wedding is in 2 weeks. I needed to be back sunny again. My hair always darkens in the winter, but this year is ridiculous.
Anyhow…4 hours later I look exactly like I do after a week at the beach. The first time I’ve had my hair done where I look like me after, not me with highlighted hair.
She had patience like no other to do all over highlights and just watching her work and divide my hair in perfect lines was crazy. I was mentally done at the one hour mark but she continued on.
I appreciate her time and effort.

If you’re not a middle aged white woman, don’t expect to be offered any help. I was greeted when I walked in and that’s where the customer service ended. Yeah I had on baggy sweats, but if you were to ask me if I needed anything, you would have soon found that I was buying an expensive hair straightener and would have purchased more products if it weren’t for spotty customer service.
Plenty of workers on a Tuesday night, but they have selective service on who they want to help. Bad representation for ulta.
More like 2.5 stars because once you talk to them (at the register by default) they are nice.

Ulta is my new mothership. I can buy my favorite drugstore and high end cosmetics all in the same place. I came for the salon when my stylist started there. I see Maritza and she is incredible, I would never consider letting anyone else touch my hair. She will honestly tell you if the inspiration picture you bring is is doable or not as well as the best way to get there and keep your hair healthy. I had hair that had already been processed a couple times and decided that brown wasn’t working and wanted to go back to blonde. We took it slow and the end result was the exact «lived in» color I wanted and still had healthy soft hair.
Last October they had a a special even to raise money for breast cancer and I had my first facial done by Cassie who is just a sweetheart, I adore her.
Ulta has eclipsed my previous love of Sephora and become my beauty mothership.

This is a mixed review. Although several employees were courteous and helpful there’s one cashier who was NOT… she wasn’t busy around 5:30 pm earlier today. After she finished helping another customer she looked at me next and said someone will be with you then she just looked towards the back at other employees and walked away.
The other cashier that was already helping another customer then said «what?» She was confused as to why she wasn’t helping me. I ended up waiting 10 minutes to be seen by another cashier. Her service needs improvement.

awww this is hard.
So I have to say that this Ulta is slightly better than the one in Vacaville.
I walked in and right away I noticed that they where far more organized and neater than the other ones I have visited.
Then I walked through the store and quickly saw that they where fully stocked. All the shelves had a little of everything.
After I was done making my selection’s I walked to the cashier and quickly moved through the long line. The cashier was so friendly.
This store has a good selection of everything you can need (make up, hair products. nail ect.)

I was hesitant to write this review because I thought they might just be having a bad day, but after reading other reviews, it seems to be the norm.
I’ve been into many Ultas and this one was the worst experience thus far. If you want to walk in and be ignored by multiple employees who are more worried about their days off, this is your place. We were never greeted or asked to be helped. When we stood in line we were waved like dogs to walk up to the counter. No hello, no how’s your day, just «phone number?» for the rewards. Transaction was complete and we were on our way.
There are many places to shop and multiple Ultas within the vicinity. I suggest they either close his place now before its forced to due to lack of business, or the management team takes charge and holds their staff accountable for bettering the customer experience.

I always come to this ULTA Beauty when I’m in need of emergency items! I love that it is located conveniently near my home, and the general location itself inside the Willows Plaza is fantastic, there is always parking because of all the other shops surrounding it.
I love ULTA because half of the store is high end brands, and the other half is drugstore brands. Go to ULTA for Ardell lashes and other lashes at good prices! CVS, Walgreens, Target, etc. seem to hike up the prices of lashes (I’m a lash fanatic). ULTA is always having great sales, but make sure to read the tags carefully because some sales will only include SELECT items within a brand instead of ALL items that they carry.
The customer service at this specific location can be a little bit iffy — I either have fantastic service or service that is a little hum-​drum. Never had I had horrible service here though! Besides that, my only «complaint» is that there have been a few times when they are constantly out of a product that I want, no matter how many times I go back within the course of a few weeks. Also, my foundation shade in several different brands is usually always sold out. It could possibly be because of a shortage from their warehouse or something, but I never really bothered to ask.
I came here last night just to pick up a new foundation that I have been wanting to try and the beauty advisor JILL that was ringing me up told me it was one of her favorite foundations! I absolutely love when the staff makes an effort to relate somehow to something of your purchase (for me at least), it makes the experience more enjoyable. My friend that I was with also had a little change in decision with what she was purchasing and Jill was very patient and accommodating to her while she grabbed a different product, as well as when she was waiting for her phone to load in order to pull up an online coupon. Thank you Jill! :)

I have decided that Ulta is the love child of Sephora and Target… and I love it.
I was greeted promptly and happily helped in finding the Tarte/​Urban Decoy products on my list. I’m also glad the drug store brands are available, as needed.
The Willows Shopping Center is really stepping it up and I definitely appreciate this addition.

In town for the week, this is my first time at an Ulta. I wanted to checkout their Anastasia products. I got the dip brow, which is great, I wish they carried the liquid lipsticks though.
Decided to get my roots done since i had free time. They were great about taking me same day and Rose did a good job on my hi-​lights. I will definitely visit my local Ulta.

Came here for the first time to see Laura at the Benefit Brow counter. Everything quick, relatively painless and smooth for waxing. She also gave me information about the makeup tutorials they offer here.
Thanks for the tips!
Brow and lip combo $ 28

This review is on this Ulta itself and their Benefit Brow Bar inside.
My brows were looking awful and I happened to be in the area. I don’t normally take eyebrow risk and get waxed by someone I haven’t read reviews on, but I’m happy that I met Teresa. Teresa is a brow wizard! She gave me the best brow wax that I’ve received in a long time. She informed me on new products and suggested Benefit products for me to try, but wasn’t overwhelming. She even sent me home with a few samples from their skin care line. I also learned that Benefit Cosmetics is owned by Louis Vuitton Moet Hennessey (LVMH), thanks for the fun fact Teresa.
As for the store, some of the staff is really friendly and helpful and on other days, not so much. If service was consistent here I would give this location 5 stars.
A huge plus is that if you are looking for cheaper drugstore make-​up or high end products, Ulta carries both.