Tilly’s

*Using my Dad’s Unilocal,but I had the best experience even though it was just a short visit! Sandy was seriously so sweet and helpful. She helped me to a room asap and even threw in a top she thought I’d be interested in. Seriously, no store has ever done that. They usually just give you a number and a room, then leave. After purchasing everything I tried on, I went to a different store and found a top that was a bit cheaper w/​a similar style and decided to return one of the items. Sandy greeted my friend and I again with all smiles and returned it with no hassle. Plus, I noticed the cardigan I got had a yellow sale sticker on it for $ 14 instead of the $ 21 I purchased it for and she dealt with all of it with no further questions! Loved her!
Thanks Sandy!
Cynthia.

I always stop by tillys if I’m in Concord even if i have no intentions on purchasing anything, the clerk’s are always helpful and they never make me feel like I’m pressured to make a purchase. Today as i walked into the store only to look as i wait for my friend at forever 21 the guy greeted me and ask if i was looking for anything in particular i said no just passing the time as i waited for someone, he said ok and went on to do his job, about 30sec later this female clerk walks over says hey are looking for anything i respond no not really thanks, she had a shirt in her hand as if she was already folding so i paid it no mind but as i looked at the sunglass rack she stood by the counter and i could just feel looking at me, so i eventually walked away to a different section in the store and of course my gut feeling was right because she came into the aame section as if she were doing something other than watching me. I went over to the guy and ask is she always this pressing and he with no hesitation said yes as if he could tell she was watching me, i have never so blatantly been profiled but the feeling i felt made me buy something even tho i was in no need of anything it’s like i was made to be a thief just for walking in the store. I’m sure I’ve been profiled before but not so direct, not sure if i will ever shop at tillys at sunvalley mall again…

Super rude lazy and good for nothing is what these people are. Me and my girlfriend went in there to buy a pair of shoes, had to stand around looking for someone to get me the shoes in my size, so I walked to the register and the girl there had to tell the manager to come help me. After all that, I stood in line for a good 15 minutes waiting for the cashier to charge 1 person ahead of me for 3 items, while the manager kept complaining of being hung over and not wanting to open up another register to either a friend or customer that was behind me. My girlfriend was sitting on one of the small display tables because she got tired of standing in line for so long and when the manager was finally called to help the cashier she told my girlfriend very rudely to get off of it because she was heavy and was going to break it. She talked to her like she was a child and gave her a very rude glance. My girlfriend walked out the store to wait for me outside because this broad embarrassed her in front of everyone else in line. That’s when I had enough and dropped the shoes on the display table and left the store. I’m never going back again, It was my first and last time going there. The girl was a blonde «I’m too good for you» stuck up sugar daddy having bimbo with no customer service whatsoever. It’s crazy how bad reviews from years ago are pretty much dead on to this day. Plus the store smelled like farts. Probably her.

This place has the worst customer service. Employees including the manager mill about at the back of the store seemingly oblivious to the long line up front. Stood in line for 15 minutes before it even moved. Everyone in line complained about how they would never return to this location. The manager even assisted the cashier, looked at the line and walked away. Unbelievable! Find another Tilly’s!

They have gotten better and the employees are more helpful. A big step from my last review. Like going to walnut creek tilly’s when I need to go though, being a bigger store with higher selection. However, I only go when they send me a coupon for 20% off an item… And I only get one item.

Amazing. I just left like 2 min ago. Check out lady was doing the longest return ever… I was there in line for well over 10 min. My 6 year old said forget it daddy I don’t want to stay and get these anymore. I implore anyone that cares to check the video. Lost out on $ 30 and a future continual customer. manager could have opened up one of the other registers but could care less it seems… Hey management how about training your managers that parents with little ones have a short window to accomplish things. Your loss.

Went there yesterday for a new backpack for my daughter’s back to school shopping. Selena was behind the counter and was super friendly and asked if there was anything she could help us with. My daughter asked to see a coral backpack. While my lil one was looking it over, we chatted with the associate about her hair and were she got it done etc. she was just so nice and personable. Which is hard to find in these retail stores these days. Most associates are so rude. Overall, best, fast and easiest trip to Tillys ever! We’ll definitely be back!!!

I’m shocked by the previous poor reviews for this store. All I can say is that the young lady that helped us must not have worked there when the other reviews were written. I hope this means they’ve stepped it up because I’m happy to report a great experience.
We arrived just before closing last night and I liked that the sales folks aren’t like vultures, but that they are there to assist if it seems welcome. I believe the young lady that helped my daughter last night was «Kristen». She was a Caucasian younger girl and was working near the back of the store last night just before closing (including fitting rooms). I hope those that manage the store know who I am speaking of.
What I most liked about Kristen is that she wasn’t over the top and in our face like I often find at Buckle. We tend to like a little breathing room and I don’t like feeling like I’m at a used car sales lot on the last day of the month when it’s raining. Kristen was present and willing to help, but not in an intrusive way. She did a great job of getting my daughter to warm up to her which was great since Kristen (again, I hope this is the right name) is closer to my daughter’s age. After she helped my daughter find the right size on a few of her (my daughter’s) selections, and my daughter tried on a few items, she had interacted enough with her, but in the right way, that Kristen pointed out other items that my daughter quite liked that she didn’t originally select. What I really appreciated about her recommendations and the items she pulled is that they were age appropriate for a fifteen year old who obviously wants to dress like a teenager, but they were items that mom/​me would also approve of. Kristen had a knack for walking that very fine line and even helped my daughter find a cute way to add a little more cover to a shirt that was right on the line.
Not once did I feel like Kristen was pushy and she understood who the customer was and it wasn’t me. Other stores will sometimes try too hard to sell to me or even get me to consider buying their clothes for myself as if someone my age should dress like a teenager instead of the real decision maker, my daughter. Kristen stayed focused on my daughter, got a sense of her style and made some great selections for her. It was a great experience and I’m always so appreciate when a younger lady offers up advice when I’m shopping with my daughter given the age difference and the fact that nothing ever sounds as good coming from mom. But Kristen didn’t pull anything that she knew mom wouldn’t approve of.
Anyway, we will be back to this store based on this experience and the service from Kristen. I hope she’s newer based on what I just read and that we’ll see her again or someone like her. She’s not anything like the previous reviews, lucky for us.
Thank you for the great service Kristen and for helping my daughter, but not being overly intrusive or pushy. It’s a fine line that you’ve mastered quite well at such a young age.

I don’t know why there’s a lot of hate for this store, but in my experience it wasn’t all that bad. I like the selection of hats they have and the clothes are moderately priced. It does take a while to receive any help from anyone, but I usually don’t need help when I’m browsing.

beware when buying from this place and trying to return merchandise. i bought my son a backpack here after the dogs chewed up his old one. it was completely overpriced and we ended up finding a better one on
. the backpack was never used, had tags on and i had the receipt. well, the cashier refused to refund me my tax. she would only refund me the amount of the backpack and kept my tax money. she said it was their «new policy». i am pretty sure this is not legal and am going to report them to the franchise tax board and the bbb. you will also see on their receipt that they have sorts of bs terms regarding returns.

The staff seems like they’re bothered with having to help somebody and when they do, they like whispering at you while all the background music plays loudly.

Great clothes especially for teens. Pricey, but sometimes has good deals. I like some of the shirts and blouse as well. Neff and DGK brands, sometimes jeans on sale. Good quality. Shop contains everything from sweatshirts, accessories, shoes, scarves, watches, sunglasses, pretty extensive. Staff were pretty helpful and store is always clean.

Every time we go in here no one ever helps out on the registers. I have never seen more than 1 cashier work up there, meanwhile there are people waiting in line while half the people working are doing absolutely nothing. You should not have to wait more than a few minutes in line, and here it’s at least 10 or more minutes. The customer service here is horrible. Each time I’ve gone in there, I have something I want to buy but end up leaving it on the counter because they cannot seem to figure out how to help their customers. I’m never going back.

NEVER SHOPPING HERE AGAIN!
Their customer service is amazingly horrible. I have literally never had such bad customer service before. And I never even «bought» anything directly from this store.
Initially I ordered a pair of Vans slip-​ons and a belt from the Tilly’s website. The Vans fit great but the belt was too small for me so I ended up having to return it for a larger size. When I was trying to return it, the cashier gave me attitude for wanting to exchange it because it looked «used.» I mean honestly, I’m sorry if it looked used but that’s not my problem seeing as the belt was too small to begin with, how am I going to «use» it?!? Made no sense whatsoever, but then he called his manager over to permit the transaction and she gave me further attitude for the exchange. SO UNPROFESSIONAL. If you’re going to be rude to your customers at least do it after I leave, NOT IN FRONT OF MY FACE. Either way you’re probably going to end up having to let me exchange it anyways so what’s the point in pissing off your customers?!?
I got my belt exchanged, but I never want to deal with this type of attitude ever again, unnecessary and insanely rude. Especially at the prices they charge, I definitely expect better.
Needless to say I am taking my business elsewhere and NEVER shopping here again.

Horrible customer service every time I come in. I ask one simple thing to the person on register, ONE SIMPLE THING, and yet they never fail to give me attitude or act like I’m an idiot. Who’s hiring these lifeless rude people?

This place does have nice stuff, but be careful because they will hardly ever let you return anything. I bought some shoes that ended up not working out, so i went to return them. They wouldn’t return them because they were a sale item and I was not told that when I purchased them. This is the second time something like that has happened to me, so I will not be returning to this store. I will go to pac sun or mainland express instead.

I luurv their clothes & yeah some are expensive but they have good deals that go on every so often, such as buy1get1 free clearance. Theres a huge selection of clothes & the store is well maintained. The employees are pretty helpful as well. nice store: D

I don’t know what is the problem with the hiring manager there but everytime i go in there all the employees are rude. Once, as i was the leaving the store, a girl yells «hello!» at me. Wtf?