StorageMart

A nice place to use but i was more than annoyed when i called in to get a 2^nd storage as mine that i have here already was too full to add anything. I called and asked if i could get a discounted rate on a 2^nd unit. Now there was zero appreciation for me even renting a spot there already and the most definitely could not possibly help me with such a request… Such BS.
So…i went down the street and got a bigger unit for less money. Glad ive been here for years. Thanks for the loyalty program!

Madie was my costomer service rep and she made it very easy and comfortable and affordable for me to get what was needed. THANKS FOR EVERYTHING

I was supposed to have an appt yesterday, while enroute my car had a problem. I left a message on the machine stating I couldn’t make it because my car needed to be towed. Within 30 minutes I received a phone call from Eden not concerned about the appt but concerned about my welfare, whether I was safe and unhurt. She said to not worry they would hold the unit for 1 more day. She was kind, caring, this is above and beyond customer service. Thank you Eden you brightened up my day.
I met Tim the manager today while viewing the storage unit, he answered all of my questions and even helped me get a discount for my friends who referred me and also for myself. Thanks Tim.

Tim the General Manager is awesome for helping us getting our unit to fit our 2 bedrooms apartment temporarily. He’s funny and very helpful! They have everything here if you want packing supplies too! We highly recommend and refer our friends and family here!

Everyone was Very helpful and very easy access into the unit. pruces were inexpensive. Also great location.

Needed a storage for my 1 bedroom apartment. Manager was very nice, patient and courteous. Was quickly shown the most deireable unit for what I needed and was signed up and gone within an hour. I had to go back and get all of my paperwork printed out because I misplaced it during my move and again manager was beyond helpful with getting me everything I needed. I also love that my unit is behind a locked gate, in a secured building that is unit is temp controlled!

This place is very shady. I rented a unit and unfortunately the lock wasn’t the right kind. However you don’t expect an employee to abuse that situation. They should have emailed me or called me and let me know that I need to use another type of lock. So when I went to my unit I find a lock on one of my boxes. An employee who I had talked with at the time I moved in approached a little bit after I discovered the lock. I asked him whose lock it was. He said his. I asked why was it in my storage. He said it wasn’t. I said yes it was on top of that box. The then said are you sure you didn’t find it outside of your locker. What a character!!! So I go down and tell the manager. He was even worse. Very defensive and said as long as nothing was missing I shouldn’t worry about it. He was very rude.
Dear Matt, thank you for your kindness. My concern is really for the attitude of the Manager. This is serious. He does not belong behind a desk working with people. He needs to be working alone somewhere!!!

If the customer service is as bad as how a worker from here treated me, then I would never get a storage here. I’m a vendor and was calling on a AMPM that is right next door. I pull into the parking lot and park in a shaded area. I’m in my car for no more then 3 minutes when I see I car pulled all the way to my bumper. I roll down the window to be told that this is private property and I can’t park here. I explained that I was a vendor for AMPM and didn’t know that this was not their parking lot. He replied that it’s the storage parking lot, not AMPM and I can park for 5 minutes. Now it’s all in how you deliver something. He was extremely rude and a complete ass. I have no problem moving into another parking spot that belongs to AMPM, but I sure didn’t need to be spoken to that way.

This is THE WORST STORAGE EVER!!! The manager is the WORST!!! I repeat… the MOST VULGAR MANAGER EVER!!! That guy who looks like Johnny Bravo, but the nasty version of him. When he talk he thinks he’s Mr. Righteous, know it all! He probably got tortured in Vietnam while serving the military. Okay… if you don’t know customer service then don’t work in a customer service job position. Simple as that! There are other job out there for grumpy, stuck-​up, vulgar, disrespectful MANAGER!!! He was rude to my grandma last time we signed up. I was planning to give him bad review but forgot, but when we finished our contract he was even worst!!! Now this is it!!! Even how good you manage the place, customer is still the priority and not the place. And put that in your illiteracy for managing. Mr. You think you know it all!
If you guys are planning to rent here:
WARNING!!! WARNING!!! WARNING!!!
THEY HAVE THE WORST MANAGER!!!

Came here after having looked up that they do a electronics recycling program here. You walk in and sign in with your information and declare what kind of stuff you are bringing in, the guy at the counter tells you which storage unit to drive to and you just drop it off and leave, it’s that easy. Super convenient and the man behind the counter was very warm and easy going. Sorry I can’t comment on the storage aspect really but if I were in the market for such a service I would definitely give this place a try based on my experience with the recycling. The units look orderly and the place is well kept from what I’ve seen.

I was in need of a storage unit a few months back and having no idea where to go I settled on StorageMart. Why? It was the closest to where I lived and it offered 99% off the first month. I went in and spoke to the general manager, Tim — who easily has the best customer-​service skills I’ve ever experienced. That’s no exaggeration, either and I really want to acknowledge it. It is rare to deal with someone who clearly appreciates the people they deal with, and takes the time to truly address the real needs of their clients. He answered all of my questions and showed me a unit that he felt would fit my needs. There was no rush. No up-​sell. I walked away happy and confident in my decision.
It’s always the little things that either impress or annoy and thankfully there’s lots of great little things about StorageMart. I appreciate that Tim has addressed me by name from the moment he was aware of it. Whenever I have needed special accommodations he has come through — and cheerfully. He has returned calls and emails promptly. The location is easy to get to and I’ve never experienced any issues getting in or out of the complex. There has always been carts available to use (and I’ve been there at pretty much every hour of the day, every day of the week). The grounds are kept clean and there’s no seedy people hanging around. Rest assured your stuff will be safe.
Granted, I have nothing to compare StorageMart with as it has been my only experience with storage but as far as a general business I can happily recognize it as top notch. When you’re dealing with personal belongings it’s all about piece of mind. I never once worried about my things or the people in charge. A lot of that has to do with the fact that the general manager, Tim, has made it a point to be so personable. Paying my bill online was easy, and there were never any hiccups — there’s other ways to pay, too. The front desk also has a large array of packing materials — boxes, foam, even locks to lock up the unit. I didn’t purchase anything but the prices seemed competitive.
By all means do your research and check around, but I suggest checking out StorageMart first. I did and it saved me a countless number of potential headaches.

I like it so much I rented a second unit! Price is the best around and I’ve looked everywhere. Employees are always helpful and friendly

So My fam has had their storage unit here for days and now I have my own. (damn how the hell did I accumulate so much stuff over the last five years?) The process of getting my unti near my parents last minute was easy peasy. They have hours that work with us working class girls, and there is always a little hand cart waiting there for you so I don’t have the be that chick in heels trying to lug stuff into an elevator.
There are people on site so I feel safe having my things there. They also had a great deal for 99% off the first month so that was a super big incentive.
Another thing I liked about this place was they have all the lights on timers so they are doing their part to try to be eco (and cost) friendly.
I will have to update once I see how their billing goes through.