Service Champions Heating & Air Conditioning

Had my 6 month check up on my heater and air-​conditioners. The tech who came was Kevin A. and he was very conscientious, very thorough and made sure I didn’t spend any unnecessary money. He made sure done his booties to keep my house clean and even move the boxes that were in the way of the attic access so he could get to the furnace in the attic. I really like service champions and I give Kevin an A+ for today.

Great service. Knowledgeable and helpful. We will continue to use Service Champions for sure!

We appreciated the good service we received from Service Champions and our technician, Justin. We purchased the furnace/​AC tune up, just to make sure everything continued to operate properly on our 15+ year old units.
Overall, our system was in good shape except for a couple of issues that Justin suggested we keep an eye on. As nothing was «broken» we didn’t experience any hard sell for repairs, or even ongoing periodic maintenance. Service was offered and clearly explained, so we could consider our decision and plan for the future. When we are ready for repairs or replacement units, I will definitely call Service Champions again.

Tim Santos came out to give us an estimate on our home on upgrades to attic insulation and air conditioning installation. He was very thorough in his detailed explanation and recommendations. He couldn’t have been more professional and easy to talk to. Thanks so much Tim!
Washington Dang came out yesterday with his crew and replaced our homes entire duct system and replaced our furnace and installed air conditioning. They did a fantastic job, installation was fantastic and clean up after was also fantastic. Cannot say enough good things about the job they did. Very professional, could not ask for better!!!

Ben Carter came out to our home for our HVAC tune up. He was very professional and helpful. He helped find a reason why we were feeling a draft. We highly recommend Service Champions. They have been so professional, reliable and accountable from installation to follow up service.

Stephen Hill came out for a regular maintenance call, was thorough, informative and efficient. I purchased the maintentance agreement with Service Champions oner a year ago and was leery that there would be value but I have utilized the services multiple times with no additional costs. I’m certain this was a great purchase on my part and Stephen’s level of customer service confirmed this! He found an issue that was blocking my air flow into basement and had someone scheduled the next day to repair. Great job!

This was our first time having our heating unit serviced since moving in 3 years ago.
Ben Carter was very professional. He was on time, completed the maintenance timely and efficiently. We are very pleased with the work Service Champions has provided. We ended up purchasing the maintenance agreement with them so we will continue service with them.

These guys are great! From the professional sales presentation, no pressure approach, and honest solutions based on my families needs, all the way to the install and clean up. Chris was amazing with how knowledgeable he was about our duct system. Washington, Nam, Tony, Nick, and Tri all did a phenomenal job installing our new system with completely new ductwork. Above and beyond was how much time and effort went into ensuring their work area was even cleaner than it was when they started. Washington was very helpful in explaining our new system and how it operates differently, and going over our warranties, and letting us know how to go about getting any adjustments if they are needed. Well done guys! I look forward to your service in the future, as every technician has been very helpful, even above and beyond just servicing our past system.

Ryan Daggs was on time, friendly and very informative! I knew that I had an old system and he explained the situation to me in plain language and gave me options to consider. Thank you!

Steven H. was prompt, very corteous, and knowledgeable. I watched him service our furnace and water heater and he talked me through each piece. He gave great recommendations as he went through each piece. We will specifically request him when we use Service Champions for future servicing, repairs, and installations. Thank you!!!

James p. Was super helpful! He explained everything and showed me pictures of what needed to be done. Extremely polite and throughrugh. He was amazing! On time and great customer service. Thank you
From Virginia p. Concord

These guys are sharp. I use them for maintenance on every property I own.

My problem is that you can’t send a email with your request for a quote. You have to call them.
Once on the phone, I was given a price for a technician to visit but not for the part I required. The price of the part can only be given by the tech after he arrives (and after you have agreed to pay for his visit).
Dumb, eh?

James P. did a service maintenance on our HVAC units. He arrived on time and was very professional and courteous. He explained what I was to expect with the service, approximate time it would take and he checked in with me throughout the service to keep me updated. We have a two story house with double units, so the service took just under 2 hours. This also included a check of our hot water heater. Upon completion, James went over his findings and recommendations, which included an overview of their VIP plan, a monthly payment to ultimately receive discounts on future services and products. This was in no way pushed upon me, and I was very grateful for that. For a 2 hour thorough inspection by a very polite, respectful and knowledgeable technician for $ 68, (current promotional price) I would highly recommend Service Champions of Concord, particularly their technician James P.

David was very professional and had a nice demeanor. We scheduled a heater and water heater checkup, and he was quick and thorough. He took his time to explain what he was doing and addressed any concerns I had. We will certainly be contacting Service Champions for our future needs.

I only have had one visit so far, but really great customer service from what I have seen. I know that my 30 year old home that I purchased has a functioning furnace, but it was on my hit list to replace. I had Service Champions out for the inspection and, no surprise, the furnace is on it’s last leg. I have a follow up meeting to discuss options. I just need something that I have confidence works and gets off my bucket list of things to do on this place. I have every belief that they will provide excellent follow up service on the recommendation. Based on once all the dust settles, I may be able to even up them to a 5 start company!

Washington Dang was very professional in his installation of my heating and air conditioner. Upon review by the Vallejo Building Inspector, he said that it was the best he’d seen for a closet installation. He pointed out excellent work in electrical, insulation and plumbing. Also, venting. I’m very pleased with the work by Service Champions.
Matt Toombs installed the Air Conditioning while Washington worked inside. Matt’s installation was also given an excellent review by the Vallejo Building Inspector.
Overall, the four workers completed the removal of my old system and installed the new in one day! Very impressive. They also cleaned up after themselves to my satisfaction. The unit is very quiet and worth every bit of what it cost me.

I just wanted an estimate for service of a furnace, nothing crazy.
This is for an apartment my family owns, and the furnace is accessible without bothering anyone who lives there.
***Scheduling***
Must speak with the person who lives there. Why? I don’t want to bother people who live there when they don’t need to be bothered since you can access the furnace from an exterior room. We’ve done this before with a different company at a different complex without bothering anyone, but they moved out of the area.
Must be the owner of the building. The building has my family’s name on it, but not myself, so I can’t schedule anything even though I am family with the same last name and the property manager.
Ok, that makes a lot of sense.

I originally told the Service Champion repairman I would not share this experience on Unilocal.and after he repeatedly apologized, I agreed. But after much thought I feel it would be unfair NOT to warn other unsuspecting customers.
Review below:
In the spring our mom scheduled Service Champions to do their ‘furnace service’ advertised in their coupons. Upon arriving for the service, the repairman also checked the AC unit & the Ducts in addition to the furnace.
Here is where things went wrong:
In the nearly 3 hours he was there he was able to SELL her a new furnace, a new air conditioner and all new ducts for the entire house, that’s a complete new system. He was able to turn a «coupon» service visit into a massive upsell by scaring the life out of a lady in her 70’s who had already told him she didn’t even own the house. She was told her units were old and broken and then he said the magic phrase, that her «ducts were wrapped in Asbestos and leaking into the house» and she was «breathing Asbestos every time she used her AC or furnace». She was freaking out at this point but repeated that she was basically a tenant in her daughters home to which he replied «but you are able to make decisions on repairs, right?» He repeated his fear-​pitch until she agreed to the complete new system he was SELLING at nearly $ 20,000. The servicer never even attempted to contact us, the owners. He told her he could do the work two days later due to a «cancelation» but after that he was «all booked». No time to get a 2^nd opinion? No time to sleep on it? He asked for a $ 1000 check on the spot: no time to call us because there was «no way he’d be lying» (her words).
Luckily I found out about this as she was literally on her way to her credit union to empty it out. I called the serviceman & stopped everything! He admitted to knowing she was NOT the owner & was mostly concerned I’d report him — that was his biggest fear. Why? Because I told him I would be getting a 2^nd and 3^rd opinion and I did;
Result: the AC had ZERO issues, the Furnace needed a part that costed us $ 120 parts & labor. $ 120 total! AND those Ducts that were supposedly leaking cancerous chemicals into the air are actually metal ducts wrapped in yellow insulation commonly found at Home Depot. No Asbestos! NO ASBESTOS was ever there, nobody was ever in any danger! An elderly «tenant» was on her way to literally hand over her life savings had we not caught this fraud in time.
A local 5 star Unilocal company came by to give an honest opinion & perform an honest $ 120 repair.
Service Champions nearly stole $ 20,000 for work that proved to be 100% UNNECESSARY.
Elderly folks — please get additional opinions. We even had PG&E come by for a safety check & NO problems were found. If you think this is something you only see on news or hear about happening to other people, please know that it can happen to you. I have the bogus Service Champions work order to prove it! (I’m looking at it right now — shaking my head)

I’ve been a member with Service Champions for 8 years and love doing business with them. My service today was provided by Caleb, who was personable, courteous, neat in his appearance and work and informative. Service Champions consistently provides amazing customer service in an environment where most companies have allowed customer service to move WAY down their priority list. Keep up the good work and we’ll see you in the spring.
Thank you, Caleb for another great service call.