Prompto 10 Minute Oil Change

I would give them two stars for being fast and cheap, but was so appalled at the way I was treated that I am definitely willing to pay more for my oil changes.
They were nice enough at first. However, they use EXTREMELY high pressure sales tactics and will not leave you alone! They also lie about what you «need.»
I was told that my wiper fluid reservoir was «completely empty» by the woman working under my hood. I told her that was not true as I just filled it about a week ago (it had actually been slightly less). She proceeded to tell me that it was definitely empty and that my dipstick didn’t lie. I still refused the purchase of the gallon of fluid as I knew that it was not empty. I had just used it on my way to the shop.
After that I was treated as incompetent and stupid. I went to pay for my change and handed the guy (who was the supervisor) my AMEX card. He does not even bother to hand it to me, but tosses it back at me claiming «I don’t take AMEX. That’s why I don’t have their sticker.» First off, who checks the payment stickers? Especially considering it was not even anywhere in my line of sight. Second, just politely inform me you don’t take it, hand the card back, and ask for another form of payment.
After that I sat back down while she finished on my car. While I was waiting the supervisor and the woman working on my car proceeded to have a loud conversation about how I obviously didn’t know what I was talking about in reference to my wiper fluid and that it is probably like «that lady they had last week, who claimed to have filled up a week ago and then took almost the whole gallon of fluid.» Wow! Way to be professional!
I understand your goal is to get sales and that you may not make much off just an oil change, but you’ll be much more likely to get sales if you approach people with kindness! I’ve worked in high pressure sales environments for over 10 years and pride myself in making customers comfortable. This place could use a few lessons!
I had also planned on purchasing wiper blades from them as I had really been in need of a new pair. After the condescending way in which I was treated I decided to spend my money elsewhere.
BTW, I have been happily using my wiper fluid generously for days since being told it was empty and expect that it will continue to maintain me for sometime. And when it is actually empty, as in no fluid shoots out, then I will use one of my on hand gallons to fill it :)

An awesome place to get a fast, inexpensive and thorough oil change service. I almost never have to wait, the staff is very friendly and courteous and the shop is clean as a whistle. Very professional and I recommend them to any of my friends who may be looking for a new service venue. You won’t go wrong with Prompto!

These guys are good. Very fast service. Never any unnecessary up selling. I trust these guys. Price is the best anywhere… FYI, they always have D’Angelo’s coupons on hand for lunch next door after your oil change.

Highly recommend this place for someone on a budget. I drive a lot for work so my oil changes come up quick. Jiffy lube and other places on Loudon road still charge me 35 – 50 bucks for my Nissan sentra’s service. They are thorough while being super laid back. 21 bucks. You can’t beat it. This place is so fast. No appointment necessary. I’ll just roll in and 20 minutes later, you’re out. The guys that work there are all nice and so efficient.