O’Reilly Auto Parts

Excellent customer service. Marcos changed my wiper blade in the rain for me. Very impressed!!!

Great place, Miguel really went out of his way to help me out and fix an issue I had that I could not understand. Thank you guys so much for your help out today, all stars and top notch service at this place. Much appreciated.

Great customer service and fast exchange. They were very helpful aiding me in finding the right part. Though their site and the manufacturers site said the part would fit. No one to blame at all. In and out in about 5 minutes. Very friendly and courteous.

I had a headlight out, and really didn’t want to get half way through replacing it before discovering I needed a tool I don’t have, so I hopped down the street and bought the bulb here. I asked if they’d be able to put it in, and they said no problem. Okay, my car is old and hates happiness, and sure enough the screws are stripped. It took two people and a lot of poking around, but I now have two fully functional headlights. Thank you, Hayam and Ruben!

Horrible horrible customer service… One guy in the front with four guys in the back joking around and playing grab ass… After waiting 5 minutes I walked out… Won’t ever go back.

I’m a girl. I know nothing about cars. But I do know that tail light bulbs are easy to replace. I was nervous about the headlight bulb that went out but thought with the aid of the internet I could change my own stupid light bulb.
I walked in, asked the cashier which bulb I needed, he looked it up, grabbed it, and sold it to me. As I was about to leave a young dark haired cashier offered to install the bulb for me. Within 5 minutes I was driving away with two functioning headlights –50% more than I had driven in with. I wish I had gotten this guy’s name to send a note to the store, but I didn’t. This Unilocal review is all I can do.
So, if you are someone who knows nothing about cars like me, go here for help.

Great service from Sara. Really crappy service and attitude from Evelyn. Why does she work here if she doesn’t enjoy customer service? Overall, a mixed experience. Sara did a great job installing the wiper blades.

Great service. Helped me find the brakes I need and helped me measure the thickness, since I wanted to make sure the rotors were not warped before I bought them.

Excellent service!

The reason I’m writing this review is so I can complement Sara who was so so helpful the last evening. Despite not even knowing whether or not the windshield wiper blade I brought back was purchased from O’Reillys she was willing to still help me. She came outside and attempted to install the windshield wiper blade and was unsuccessful like me. Afterwards she decided that she needed to warranty the wiper blade even though I still was not absolutely certain I had purchased it from O’Reillys. She discovered that the wiper blade was defective and replaced it under warranty for me. Do to this I will continue to be a faithful customer of O’Reillys at this location. Additionally I did discover when reviewing my financial software that the wiper blade had been purchased back in April at O’Reillys.

this is for the above and beyond service i received from jason. i walked in with a defective alternator that i had purchased about 6 yrs ago when it was still kragen’s. there was no issue regarding honoring the lifetime warranty.
jason found the replacement alt i needed and i discovered that i had neglected to remove the pulley from the old one. he mentioned that a neighboring garage could do it probably for free. the shop was able to do it albeit a $ 10 fee. in the process of replacing the pulley they managed to warp it and also not seat it properly. jason noticed this and offered to go back to them and have them fix it. of course they didn’t and were rude to him. i doubt he’ll be referring them any more business. he then took it upon himself to remove the pulley and straighten it out as much as possible after which he remounted it and it was much smoother and flush. he didn’t have to do any of this but thought nothing of it while doing so. big props to him. customer service at it’s best.
i have no reservations of going back for additional service when needed.
thanks again, jason!

My 1999 Subaru Legacy seems to wear out headlights on a regular basis. I’ve previously notices some electrical system quirks (like occasionally fast flashing turn signals) and wonder whether that’s shortening that particular shelf life. On the other hand, I’ve had my Subaru for over 10 years, have close to 180,000 miles on it, and the car has run like a champ overall. I’m also to the point that if and when a major repair «opportunity» comes, it will be time for a new car.
I stopped at the O’Reilly Auto Parts on the way back from Costco yesterday. It would have been an easier stop on the front end (as the O’Reilly is South Side of Monument), but getting what I needed (Part 9007) and heading out was still pretty straightforward. Store staff was helpful and checkout was easy. And I bought 2 just in case.

Let me counter some other one and two star reviews. I wanted to give one or two stars myself, but then they comped me a product due to a mistake.
Dudes, it’s a car parts store and it’s super busy most of the time.
Here’s the bottom line: They are super busy a lot of the time (both delivering to local shops and within the store with customers). Sometimes, they are overwhelmed with business and this reflects terrible with their service.
They are doing the best they can given their circumstances. I’d give them three stars, but I know they’re doing the best they can, so four stars it is to balance out those one and two star reviews.

This O’Reilly’s is by far the worst I have ever been to. I purchased a battery for a car had it less then 24 hours realized it was not the battery I was looking for and the others were just too ridiculously priced so I took it back in less then 24 hours. The lady helping me at the check out had to talk to the manager «GIL» about this. He came over and proceeded to make me feel very UNWELCOME and gave me a bunch of slack before finally barely agreeing to give me my money back. Then I asked about my $ 12.00 core charge for the battery I gave them when I purchased this battery and he told me too bad cores come and go everyday and we probably dont have yours anymore and im not giving you your $ 12.00 back. I understand that the core may have been gone also that since I installed the battery to test it technically it was used but I was just hoping they would make me feel a little better about the situation. It wasn’t, «im sorry we really cant do that for you», it was «No! Too bad, im not gonna do that for you!» GIL is very RUDE and I will not be returning to this store because of him he could have made me feel better about the situation and resolved it the way a manager is suppose to but instead wanted to talk down to me on his high horse. Very unfortunate for O’Reilly’s.

8:50 at night, and I need to buy something. No one was pleasant, smiled nor made me feel like I wanted to shop there. Come on, I know it is late, I know you want to get home but can’t you at least be a bit pleasant?
I then go to my car and disassemble the rear part of my car. (This is not a good parking lot to be in alone, when dark and being female. Luckily Mr. Concord Police Officer saw me working on my car and stopped a bit away and watched while I finished it. Thank you Concord Police.) I cannot figure out why the bulb is not going in as easily as it came out. I was replacing two different bulbs and they guy who sold them to me told me the wrong bulb for the wrong light. Please, you are an «expert». Needless to say when I looked in the morning, when the light still was not working, the light was broken by the wrong bulb. I would claim it was because I mess up however, when the «expert» told me where they went, I wrote on the package. After taking the car apart again, I switch the lights and they worked. (Now I need to go to Pick and Pull and find this part for when the duct tape no longer works.)
Then I get home and notice I was charged more than what the shelf said. Damn, for not looking then. 50 cents is half a dollar!
I give them the second star for being open at that time and always having the Lucas fuel additive always in stock. However, next time I will stop at Monument Auto Parts for this.

It turns out they made a mistake 9 months ago in determining which battery I needed to replace the wife’s Audi battery after it failed. I bought what they recommended and installed it. This week it failed outright again and she had to have her car towed to the dealer, where they determined her ‘newly’ installed battery was not only failing a load test, was the wrong amperage for her car. I returned to Kragen O’Reilly and spoke with a counter person who wasn’t able to help me with a refund– though he gladly would have exchanged the battery (but having just paid for one at the dealer, a new battery was moot). He mentioned I could speak with the manager, Cesar, but that he was out and would return the next day (today). I drove over– prepared to argue my case– and was pleasantly attended to with a 100% refund without any hassle whatsoever. Clearly, Cesar understood the frustration over the issue and simply took care of it. Would I have preferred to have not gone through the whole ‘wrong battery’ issue? of course– but people make honest mistakes and for me it’s how you handle the correction of the problem more so than whether or not you were able to prevent the problem from ever happening. My thanks to the store and to Cesar for making a problem go away. I’ll shop there again without reservation.

Tried to return a product that I didn’t like (armor all leather wipes, and btw, I don’t recommend), and they wouldn’t do it even though there’s a 100% money back guarantee printed on the product, a warranty printed on the receipt, and their customer service phone rep said that it was their in store policy to return the product themselves rather than making me go through the manufacturer.
I promise I wasn’t one of those people who comes in and yells when they don’t get their butt’s licked, I was conscious about keeping my cool. They guys working weren’t rude necessarily, but they definitely made it clear that I either had seats that were beyond cleaning due to serious cracking or that the seats «must be really, really dirty». The seats aren’t «really, really dirty» and they are absolutely NOT cracking. Its just their time to be spiffed up… as that tends happens with the daily driver, am I right?
Its not that I’m all hot and bothered because I didn’t get my way and its not really even about the money ($ 4.29), its just like… Come on, man. You’re the manager of the store. I come in totally cool, calm, collected, and tell you I didn’t like a product that I bought and you basically call me a liar and tell me to go deal with it myself? That’s just totally lame.
Really, really lame.