Mike’s Auto Body

I enjoyed working with Mike’s Auto body. There were several things I liked about Mike’s and here is a list.
1. Clean and presentable. The atmosphere of the place was neat, and you felt like it was very professional.
2.Prompt courteous customer service. I was always dealt with professionally and courteously. If ever, had to wait it was never for more than a few moments
3.Clear, concise communication: Every level of communication was excellent.
4. Mike’s treats you like your time is important and takes great care of your vehicle.
5. Car rental on premises
6.Mike’s wanted to make sure that I had a great experience and wanted to make sure my experience was top notch. They are very forward thinking and set a standard for others.

I have used them twice in the last year and they have been great both times. This most recent time my truck was stolen and had to be sent to various places for the work to be completed, witch they handled greatly. The truck turned out great, better than I had expected. Gene guy that was handling my truck always keep me in the loop and alway called me back in a timely fashion. Would recommend them highly.

I have had to come here two times now and have been happy with the work both times. The staff is super friendly and efficient. I hope I don’t have to come here again, but if I do I know I know I am in good hands.

Mikes completed some body/​fender work for an insurance claim on my GMC Truck. Performed work as promised per estimate. Great job, and communication, couldn’t ask for anything more.

I was sent to this auto shop by my insurance AAA. due to insurance claim issues and mikes dispute they had my car for over a month. Almost seemed like a pissing match between the insurance and mikes as to who was accurate. Leaving me in a rental car until the limit was reached and then leaving me without a car alltogether. I asked to be updated weekly yet only updates I received were when I called. Moreover, the work that was completed is half ass. Shotty bonding job, chips in areas that went there before, poorly painted fender and if they claimed to wash it, that’s a lie. I understand my car wasn’t there for a wash but don’t say you completed one if in fact u had not. Technicians left garbage also in my vehicle. I have never been so disappointed in service. Would not recommend this place, seems they bite off more than they can chew.

My company has used Mike’s a few times in the past with acceptable results but this last time they delayed the job from 1−½ weeks to 3−½ weeks and offered no compensation to me. These have all been insurance jobs so I know they are very profitable. Frank could not assist me and the manager Jason wouldn’t call me back. After multiple phone calls I made contact with Jason he said he couldn’t assist me and wouldn’t refer me to his area manager. They also didn’t fix a small door ding as Frank said they were going to include while they painted that side. Not to offer any assistance in my rental, deductible or additional services has caused me to take any future business else ware.

I was directed to Mike’s through my insurance company Geico after a minor accident that caused more than minor damage. I can’t begin to tell you how great the whole experience was. From the reception, the inspection by Sohail with Geico, the estimate from James with Mike’s, to the rental from Enterprise with Cristina. The whole process was orchestrated so smoothly and professionally that I was quite surprised and totally impressed at what a pleasant experience it turned out to be. I dropped my car off on Monday morning. By Monday afternoon, I had an email with details about the car repair and the cost and an estimated time of completion.
By Thursday (as estimated) I had my car back in perfect condition — they even washed it!!! And the process of returning the rental and getting my car was just as fast and efficient as dropping the car off. These guys are the greatest!!! And I highly recommend them. Thank you James, Sohail and Cristina and the equally friendly staff for a wonderful experience after a stressful situation. Now THAT’S how you do business!!!

I am having a terrible experience with this shop now compared to previous years we had been going to this shop. I gave a bad review on their receptionist Crystal and I gave Donnie a chance thinking he would get back to us with their 100% satisfaction guarantee on a work done. We had our MB’s clear bra done at this shop. We are completely dissatisfied with the work done — bubbles, strips of clear bra left glued, color different. Donnie promised to take care of it but NO. Nothing was done with it up until this time. NOT TRUE TO THEIR WORDS.

I had a wonderful experience here today. I brought my car in thru Geico insurance. The damage was not that bad and three people at Mikes came to help me and they were awesome! They were nice, funny, helpful, gave great advice. They fixed my car from walking in to driving out in 15 minutes. I also wanted to say that the staff inside answer phones and doing paperwork were also great! I would absolutely go back and recommend it! They did not even charge me a penny, and for that I will be back again and again as a paying customer.

These guys were seriously great. I was beyond devastated when someone hit my parked brand new Lexus and decided not to leave me a note. I have Geico so I figured it would be fast and efficient to go through one of their recommended shops. I chose Mikes because of their reviews to be honest. I dropped it off on Friday morning, was in and out of there in 10 min. They had a friendly shuttle that dropped me off at Bart so I could go to work. They called me every day to keep me updated on what was going on and told me that my car would be ready on Tuesday. Come Tuesday, it was ready. Paid my deductible and I was done. That easy. They were kind, friendly and very efficient. Highly recommend them!

My 2006 Mini Cooper S was rear-​ended and my insurance company directed me to Mike’s Auto Body on Via De Mercados. What a wonderful experience!
The shop is huge and impeccably maintained. Every staff interaction I had was great:
(1) The receptionist (I believe her name is Sarah) is very pleasant, efficient and professional.
(2) Frank (my estimator and repair coordinator) was very professional, explaining the estimate and repair process, and also kept me updated throughout the repair period of the status of my insurance claim and repairs.
(3) I requested transportation to/​from my home to/​from the shop and the two gentleman (one started with an «R» and Guillermo) couldn’t have been nicer or more polite and were excellent drivers.
(4) I brought my car in on a Tuesday morning and it was ready by Thursday afternoon. I picked it up on Friday morning. Frank met with me and explained everything that had been done and their guarantee policy. They even washed my car! The repair was excellent and my car looked brand new again!
I would not hesitate to recommend Mike’s Auto Body to my family and friends. Mike’s turned a painful experience into a happy ending!

Our truck was hit when parked, the other driver acknowledged responsibility and his insurance company directed us to this shop for an estimate. We never received any written estimate. A week later a partial payment from the insurance company arrived giving details re. policy number, etc. When I called Liberty Mutual, they said they had already issued a substantial check to Mike’s! I called Mike’s and asked them to email a copy of the estimate. What I got was a one-​page with zeros in all columns (can’t figure out how to upload a picture of that estimate), and another form to sign, ok-​ing them to fix it! …WHAT? I called Liberty Mutual back and they emailed me all 13 pages of the estimate.
I don’t know what kind of repairs these folks do, but their business practices are pretty questionable, based on this! I never gave them ANY ok to proceed. They told Liberty themselves.
In addition, they work during the week; I went elsewhere and repairs will be done over a weekend, so I’m not out a vehicle during the week.

Just popped in to get a quick estimate to reattach a panel that clips came off on one of my Audi’s door. The estimator went into the shop and got a few tools and fixed it on the spot and didn’t charge me anything. I have been to this location multiple times and they have been great. Hopefully I won’t have to use their service but if I do they are my go to shop. I highly recommend!

The best repair shop I have ever visited! The people here are top notch in Customer Service, professionalism, communication, and work. You will not go wrong here! Might look busy, that’s only because they are the best!
When getting my car evaluated by the adjuster told them I was going to Mike’s. Before the adjuster had even gone over the paperwork and given me the check Mike’s was calling me to set up a time to come in! Frequent communication and updates on the schedule you choose! Amazing! Go to Mike’s!

This Autobody shop is incredible! I just got my car back and it looks brand new!
From the first visit to get an estimate, the entire staff was friendly and professional. I was given updates on the status of the repairs and an update on when the car would be available for pick up. It is nice to see that there is an Autobody shop that is honest from start to finish. Thank you Mike’s Autobody for doing a fantastic job!

I would give these guys 5 stars because their work is excellent. In 2012 a tree fell on our 05 Escape, crushing the roof in, but they did a great job repairing the roof. However this year some guy ran a stop sign hitting the front side of my 97′ T-​bird. I too k my car to them, filing out their form, and marking the box to call me 2 times a week to let me know the status of my car.
Over a week later I had to call them, and they said that guy working on my car was out to lunch, but would call me back. This was at noon. By 4:45 no call back so I called again and he told me he didn’t have an amount from the other guys insurance yet (State Farm) and that he told me about how much It would cost to fix. Next day, State Farm calls me back telling me I was getting over $ 1,000 more than the repair would cost to fix. So I called Mike’s to tell them to start the work, but it was Saturday, but the gal there would let the guy know, and he would call me Monday.
Monday no call back, I call them back right before closing to let them know they can start the work, and he says «oh, we can’t work on it» I said «WHAT? After all this time ?» He says «It wouldn’t be ethical to work on it, because there could be more damage underneath, and he would would have to charge me more to put everything back together.» I said I would worry about that, but he refused to work on it because of their «policy» with State Farm.
Well, gee thanks for telling me from the beginning!!! After a week and a half, not a single call back, and after all of that, they tell me they can’t work on it?!? Well how the hell does anybody with a claim get their car fixed there if they say it would be «unethical» to take it apart, out of fear it would cost more? That is MY problem not theirs! I’m the customer, remember? Well the guy their did give me a card of a independent guy who does insurance work. And he did a good job. This happened May 31^st. Today is November 22^nd. If I had never called Mike’s back, my car would STILL be sitting there collecting dust. Sorry guys, but you need to get your customer service better than this.

James and other staff were the best. Always cheerful even though I was crabby about my car getting hit. Fixed it fast, cleaned the car, even did a little extra fluffing buffing. Damage is gone. No evidence. James updated me frequently and took care of all the paperwork without me having to do anything. Did «xpress Geico» for a rental with Mikes and it was SEAMLESS. Love these guys.

I am going five stars because Unilocal!does not use Martini Olives!
Ok to be honest I only wound up here due to an excellent job by my Auto Insurance (AAA) siting this business after getting rear ended in Gretta The Jetta on HWY 24.
I was impressed from the moment I walked in. The receptionist/​agent greeted me right away and off we went to getting the issue processed. Got an estimate and an email version was in my mailbox the next day. I got an update as it took a week, and the work looked great. Better than before the accident.
The Customer Service is excellent and I would recommend them in a heartbeat. Friendly and knowledgeable staff, great workmanship, and a clean and pleasant facility. with WiFi!

Another 5 stars for Mike’s Autobody. Someone backed into my car at the BART station and Shawn and the team went above and beyond to ensure my car was fixed to my standards and that I was happy.
Honest and fair and good people. I would recommend Mike’s time and time again.

I was on the receiving end of a road rage incident recently and had a big ol’ crash on the rear drivers side of my car.
Through the insurance of the aggressor in my accident I was directed to Mikes Autobody.
They have quite the operation going here. Big open lobby area, plenty of parking and all of their employees were more than helpful.
My car was there for an entire week. They have the rental office located inside of their facility. It’s very nice to have everything done in house.
They called constantly with updates. Every day I got at least two phone calls. Kind of annoying because I was also on vacation that same week. I really don’t want to be constantly answering my phone. It was nice to know that I was not forgotten at least.
By Friday that week my car was done and looking shiny and somewhat new. It’s a company car so I really didn’t care anyway.
A note to all the bad drivers out there who happen to have road rage. You think you’re being a hard ass then you run into me. It’s not my car so your rage is lost on me.
An elephant could fall out of the sky and land on this car and I wouldn’t care. Before you react be sure you’re a good driver first of all. Then make sure it’s not me you’re raging against. I’ll just point and laugh at the thought of your insurance premiums going up.
Then I’ll come down here to Mikes and have them make everything all better again.