Land Home Financial Services Inc

I have an account with them and it’s been one nightmare after another so I’ll just give one example.
I called and asked them to run an analyst on my account because I thought I was owed some money. I call two weeks later since I never got any response and they say I never asked for the analyst BUT for some reason they found out the account was charging to much for another reason but didn’t even order a refund. Why were you charging too much in the first place??? Well thats kind of good but not good enough because I was owed a lot more.
So I asked again for the analyst and this time ask for an email as proof that I asked for the analyst. They couldn’t send me anything saying I asked for it. Another two weeks later I called to make sure and this time it was actually handled.
Listen, people make mistakes but I only called them to get the analyst run. So why wasnt it run the first time.
Every situation they force me to have to call at least twice to make sure something is handled (one situation I called over 1 times before something was fixed). Very poor service. I’ll be looking into changing to another company very shortly. Stay away from them.

I closed escrow on my very first home yesterday and LHF made the process so easy and smooth for me! I had a TON of questions for them since I am new to all of this and they were very helpful and prompt. THANK YOU Mark and Renee!!! :)

They harass and never stop calling. I have NEVER reached out to them or even heard of them, but when rates dipped they started calling me and NEVER left a message, and even hung up if I picked up. I blocked their number but they continued to call DAILY. I finally called them back and told them to never call me again. I would NEVER do business with a company that finds my personal number and reaches out to me as a stranger, who doesn’t leave messages, and just harasses them in hopes of business. You should not be that desperate for business in the first place; if you’re decent you get referrals.

My experience with Lance Johnson has been outstanding. He is thorough and very low pressure, tells it honestly and educated us along the way. He has helped me with a couple transactions now and we have saved a tremendous amount of money. I highly recommend his services.

Lance Johnson at Land Home was very responsive to our needs; e mails and phone calls returned promptly. He worked very diligently to get us a low interest, conventional refi mortgage. Considering the awful experience we had with our prior lender, Wells Fargo, working with Land Home was refreshingly pleasant.

After someone in authority took control of my case and we came to amutual agreement that both of us are happy with. Thank you whomever handled my case y’all were fabulous

My girlfriend and I were referred to Tara Lynn Combs by a realtor. We decided we were ready to buy a home and decided to contact Tara to take the next step. I emailed her and I did not receive a reply. After a week I decided to call her. With no answer I left a voicemail. It’s been about another week and I have still not heard from her.

I never write reviews and this is the first time that I have been on Unilocal!But I was compelled to write about this company who helped me to refi my father’s home. My father is a veteran and has not done any upgrades to his home in 30 years! Mr. Steve De La Hoya first came to my Fathers home as I told him it was difficult for him to get to his office. Steve came to our home and talked to my family and In detail explained all of our options. Steve was very forthright, with a bright and enthusiastic personality. He made my father feel comfortable and encouraged him that he could refi the house take out money and use it to do some upgrades that were much needed. Wow! My olé school Father agreed! We were all so excited! I definitely attribute this because of Steve’s reassurance and positive, caring attitude. The process took longer than we had anticipated due to some unexpected things that came up, Steve was an excellent communicator and never dropped the ball he was determined to get our refi done for our family. Well our new loan went through and we got an excellent rate locked in at 4.125% we were ecstatic! So in closing I would just like to say that our experience at Land home financial and with Mr. Steve Delahoya was one of superb customer service and satisfaction I would refer anyone to go to Mr. Delahoya he knows his business and he does what’s best to meet the needs of your family. A grateful client and happy daughter! Time to fix things up.

I went through their whole sale service and went through a local mortgage broker in Seattle area.
While interest rates are good and the terms also, the process speed (lack of urgency) citing the backlog was disappointing at best. And lack of common sense (by an underwriter) in requiring certain transaction to be done prior to closing while it could easily have been done at closing cause a week delay (=$)…

Linda Roberts-​Waite saved us from CitiMortgage! After initial inquiries for a refi resulted in four similar offers, we went forward with CitiMortgage because they were our previous servicer (we thought that would make it easier — hah!) After two months of getting the run-​around and no real progress, Linda happened to email me to check up on my original inquiry. I am so glad she did, and that we decided to switch over to Land Home! Their online process went very smoothly, and it was a pleasure to work with Linda – she was very responsive, helpful, and patient with all our questions. She got us a really great rate (lower than CitiMortgage) and the loan closed within 4 weeks. I HIGHLY recommend Linda.

There are several past reviews that summarize my perspective about this company, but I must say, the reason why I will never work with them again is because of their dishonesty. Refusing to discontinue their automated withdrawals from my bank account, despite having paid my mortgage COMPLETELY off, wasn’t surprising. On top of being more expensive than most companies, they do not provide any benefits to working with their small, pathetic company. Additionally, it is painfully obvious that they are constantly trying to sucker more $ out of their clients.

So far my experience has been awesome. I’m working with Erin Summit and she has made me feel like my goal of owning a home is more than possible. The tips and suggestions are simple and easy to accomplish. She is familiar with a variety of loan options, looking to get me the most help and the best rate. All of this is being done while helping me cope with the emotional side of buying a home. It is a huge process and I can’t imagine having a better lady by my side! Check her out Erin Summit!!!

My Husband and I Recently purchased a home in Brentwood. We worked with Erin Summit and had the most wonderful experience. She was very confident and really knowledgeable about the whole process and really made us feel comfortable working with her. When we are in the Market again we will definitely use Erin!

I worked with Erin Summit on the purchase of my home. She was extremely knowledgeable, professional and all around easy to work with. I was very impressed with her ability to make sure that things were completed well before any deadlines. Erin is amazing, I will definitely work with her on the purchase of my next home!

I recently refinanced my home with the help of Erin Summit. The process was quick and easy and Erin was extremely professional and courteous. Would highly recommend both Erin and Land Home to anyone looking to purchase or refinance like me.

I had the chance to work with Lance Johnson and it was a pleasure from start to finish. He was polite, very responsive to any questions I had and thorough. I felt he truly was looking out for my best interests and needs when considering the right refinance options for me. I felt the process was quick and seamless. I would recommend working with Lance if you are looking for an honest, respectable and attentive loan professional. Thank you again Lance!!!

I do recommend Tara Lynn Combs from Land Home Financial. She is always up to date on all the new loan programs and ways to help the client. She is GREAT with following up with my clients, and always keeps me in the loop! Tara is a very hard worker and will GET IT DONE.
I would refer Tara all day long to my clients, because I know she will take care of them and take them seriously. She has a good personality that all of clients can relate to.
Thanks Tara for all your help!!!

They cold-​called me today, identifying themselves as «PMI Mortgage Insurance Company». My home was sold recently and I informed them of this. Then they asked if I was planning on buying another home soon. I asked for identification again and they stated that they were with PMI. I said «you’re with PMI, as in my PMI insurance company»? And they said, «no I’m actually with Land Home Financial Services, but we partner with PMI insurance company’s all over the country». At this point I’m out dude. You identified your company incorrectly so-​as to mislead people!
I told him that I thought this was misleading, and as I was in mid-sentence…the «gentleman» hung up on me.
Great service! 1 Star’s worth only because I cannot give them less on this Unilocal review.
Coincidentally, I received several other calls within a 5 minute period from an anonymous caller who hung up on me and my wife (and that never happens on this phone line). I’m very unimpressed with this company.

Wrote them looking for a pre-​approval. Got sent a short note from Ryan with an attached form to fill out. The form was all questions about getting a loan for a specific home which I was not doing. I wrote to Ryan telling him I was looking for a pre-​approval and didn’t have a specific place in mind. He never wrote back.
Luckily, there’s plenty of other places with good loan officers to help me.

So, After sending my emails all the way up the food chain to the owner I finally got a call from someone last Wednesday. They promised to get back to me on Tuesday May 28^th with some answers. Well by Tuesday afternoon, I still had heard nothing, so I reached out and sent the VP an email. No response.
Today, I sent an email to the owner letting him know that I will be moving forward filling a complaint with the Department of Corporations. I have secured another loan with the original company I was going to refinance with at a higher interest rate and now I have to pay for closing costs. So I estimate that Land Home Financial has now cost me close to $ 18,000.
The really interesting thing is that I qualified for a loan at a .5% higher. Which means my income to debt ration is tighter and my new loan company was able to qualify me.
My complaint is filled out and will go out in tomorrow’s mail.