Hertz Rent A Car

On May 20, 2015 I pre-​paid a rental car through Hertz Corporation rental car service; service confirmation number. My American Express card ending in 10 956 was charged for $ 148.97. Initially, I was scheduled to pick my vehicle initially on Friday, May 22 at 8 a.m. and drop off was to occur on May 26^th and 8:00 a.m. I changed my pick date and time to May 21 at 4 p.m. On May 21, 2015, I received a telephone call from Nolan of the Salisbury, NC Hertz location and he informed me that there were no vehicles available, even though the website did not indicate such. Additionally, Nolan informed me that he did not know how to find another vehicle for me in the area and I was out of luck. After further discussion, he simply stated «ma’am, I am just a PEON working in a small office and can’t help you.» At that time, I requested to speak with his manager and he provided Paul Nathan as a contact. I called Paul Nathan and informed him of my unpleasant customer service experience with Nolan and he unwillingness to help me. Paul made no attempts to find me another vehicle and said that he was too busy to address my concern. Please note that my rental car was fully paid for at this time. I called Hertz Customer Service department and they informed me that Nolan and Paul, pursuant to company policies, should have made every reasonable attempt to find me a car and to call Paul back and inform him of this information. I called Paul back he informed me that he did not have time to find me another car BUT I could CALL another place and see what comes up. I telephoned customer service again and the representative said that she would give me the same rate and contract price but I had to cancel my old reservation. My CREDIT CARD was still charged in the amount of $ 148.97.for the old reservation. The representative provided with a new rental contract number G5774715102 and said that I would have the same rate and contact price. I DID NOT RECEIVE A EMAIL CONFIRMATION even though I requested that information. Please note that there is a 35 mile difference between the Salisbury, NC and Greensboro Airport location. When I arrived at the Airport I had to incur an additional $ 50.00 to park my vehicle. Once I got to the Hertz I was charged $ 225.77 for the new car. This is a breach of contract. Hertz double charged my card for $ 148.97 and $ 225.77. They were supposed to honor the pre-​paid contract price of $ 148.97. As such, I would like for them to credit my account the difference between $ 148.97 and $ 225.77, as well as the charges the $ 50.00 charge I incurred for parking. The customer service I experienced was TERRIBLE and they representative lied to me about the contract prices. The manager, at this location does not have good customer service and is very unwilling to help customers.

I really appreciate how awesome this location is. We had reserved a Toyota Rav4 for an out of town trip. Unfortunately, when we went to pick it up, it wasn’t there. They staff recommended a Dodge Grand Caravan instead and told us it would have more room for our Service Dogs. I’m completely anti-​van, but it was there and I wouldn’t have to return in a few hours to pick up the one I reserved.
I’m glad they did the upgrade for us. Not only did it have more than enough room for 2 adults and an 11 y/​o, but I fell in love with the stow-​away seating. Our Service Dogs are 140 lbs, 80 lbs, and 50 lbs. We stowed the Captain’s seats and left the back bench up for my son to sleep on. The dogs had plenty of room to stretch out and sleep on our trip.
They even told us not to worry about the dog hair that would inevitably get shed on a total of 18 hour round-​trip journey. We did worry about it and took measures to make sure it was as clean as we could possibly get it before we returned it. I think they were so thankful that we did clean it that they ended up comping our mileage overage.
I 100% recommend them and will be going back if the need arises.

Friendly and helpful. We really couldn’t have asked for a better experience given our last-​minute decision to rent a car.
I was told by the clerk it costs less to rent a car at a local office than it does at the airport, since there are fees they pass along to us. We got our car here and were able to take it back to the airport with no problems. Next time we’ll probably just rent at the airport, but if you’re already in town this is a great choice.