Glass Slipper Cleaning

We have had Danielle and Glass Slipper Cleaning for over five years. The team is efficient, detail oriented and trust worthy. Danielle has been flexible with scheduling and takes any feedback positive or negative well. We would recommend her team to clean your house. We are always pleased with our cleaning and look forward to our clean house day!

Great service that we have now used for years. The cleaning staff are pleasant and do a great job consistently.

These ladies were great to work with! Our house was in really rough shape after we moved out, and the lady that came to clean our house performed nothing short of a miracle. She was very sweet, professional and thorough! ¹⁰⁄₁₀ would recommend!

Not a happy customer. Discussed scope with owner, Danielle, on the phone before booking (2000 sf house, 3 Bed, 2.5 baths inhabited by 2 tidy adults.)
She didn’t express any concern about her team being able to complete the work within the 8 hours purchased (I understood the 2 people, 4 hour deal), even though I emphasized there was a recent bath remodel resulting in a lot of construction dust. This was just a house cleaning, not a «spring cleaning or move out or anything crazy — it would take ME alone maybe 4 hours.
Bottom line, the two women who showed on time up did not finish the house in the 4 hours (they didn’t dust or vac the formal living room or dining room, and did a spotty job in some other areas). I discussed it with the owner who said I could pay for more time — I said no, because they’d done a spotty job already. She wanted me to be satisfied, and offered to come by to correct their misses (not to finish the work they didn’t get to), but apparently she couldn’t find time within the next few days, as I haven’t heard from her again.
Bottom line, these women worked 4 hours straight but I can’t figure out on what! They absolutely spent too long on certain things like the bathrooms — 1 was brand new and cleaned 2 days before, the other is a small 42 sf bath with only a shower. 2 yrs old and pristine. I believe they spent an hour each on those alone, and still didn’t get under the vanity to vac the hair/​retrieve dropped q-​tips. The bedrooms were basic dust/​vac jobs — can’t take more than 20 min each, even if there’s more dust than normal. A swipe is a swipe, with a cloth or a vac. Even at that, there were a lot of misses (bases of floor lamps, heat registers, etc.).
Good job in the kitchen although not happy to hear they used lysol on the (sealed) granite, and needed my granite cleaner to do the after cleanup.
Just an overall unsatisfactory experience.

Avoid at all costs, unless you want a headache on your hands. I used glass slipper for over a year, mainly due to cost, but in the end their ability to cut corners and do work that goes from amazing to you wonder if anyone cleaned, but the money you left was gone so someone had to show up.
Danielle is impossible to deal with and has more excuses than anyone I’ve ever worked with. All I can say is, can they do an amazing job, yes, but not consistently and that’s why in the end you will walk away.

BUYER BEWARE!
I am currently 8 months pregnant and my husband thought it would be a nice gift to hire a cleaning company to come in and do a nice thorough cleaning of the house before the baby comes. Well… it was a nice gesture but it turned out to be a complete NIGHTMARE! Leaving us with more work to do!
Danielle (the owner) came in to do a free estimate for us. She estimated $ 490 for the entire apartment, of course informing us that pay is per hour and the estimate may change a bit (totally understandable). She informed us that it is $ 35 per hour with approximately 14 hours of work. She said she was «rounding high» but it probably won’t take THAT long. She also said that she requires half of the estimate beforehand, so my husband just paid $ 300 cash.
She said that she would have her employees come in to start that day at 3pm and work until 5pm and do my daughters room, the bathroom, and then start the kitchen… and then she would have them come back the following day to finish the rest of the palce. We said that was perfectly fine. The employees showed up at around 3:15pm, started working in my daughters room, and then left at around 4:40pm. My husband and I had gone out to do some Christmas shopping, so our childcare provider/​housesitter was home at the time keeping an eye on things. As we are out to dinner, we receive a text message from Danielle saying «after taking 4 hours alone just to clean your daughters room, the initial estimate will be a little more than double». My husband said that he just spoke with our housesitter and she confirmed that her employees were there for a little under 2 hours. Danielle then goes on to tell us that she charges $ 35 per hour PER EMPLOYEE! This information was NEVER disclosed during the initial estimate! We were simply told $ 35 per hour, about 14 hours of work. We told her that almost $ 1000 to clean was a bit out of our budget, so we won’t be needing her services and would like our $ 160 refunded. THAT is when things got out of hand! She went on to tell us that we can’t be refunded because we put down $ 300 (mind you, never once did she say the deposit was non-​refundable)! We told her that we were mislead and that we absolutely can be refunded (for the remaining of the deposit we put down). She still refused and went on and on about how she does «quality, thorough work» and that her prices are «lower than any other cleaning company». We told her that regardless of her claims, we were mislead during our estimate and we don’t want her services and would like a refund. Again, she argued with us, so my husband told her that he would check the room when we get home and if it is really $ 140 worth of cleanliness, then we may reconsider…
I had my housesitter text me pictures, and when I got them I immediately started crying! Sure the rug was vacuumed up nice… but they completely REARRANGED my daughters room!!! First of all… we live on the second floor of an old building… so the windows are EXTREMELY low to the ground. So I PURPOSELY had her dresser BLOCKING the window so that in the summer when the window is open, she wont fall out (obvious safety reasons! My daughter is only 2 and her 1 year old brother plays in there with her). Well… for some unknown reason they moved her dresser to the other side of the room and STACKED her toys and toybox in front of her window! Not to mention, it’s December and they left her window WIDE OPEN! Her room was FREEZING! Also, her television setup is on top of her dresser and we didn’t want to drag cable across the room so we had it on that side for a reason! And they just moved it across the room, left everything unplugged (including my babymonitor) and left it in a huge tangled mess on top of the dresser. They never once asked me ANYTHING about rearranging my furniture, they just did it! Then I noticed that they left a dirty sponge on top of my daughters play kitchen! I don’t know what type of chemicals are in that sponge, and I’m sure glad I found it before one of my children did! Then she sends me a picture of the hallway, and they stacked BOXES in the middle of the walking path!
Then my housesitter calls me and tells me the the POLICE just showed up at my house! Why is this Danielle woman TRYING to stress out an 8 month, high risk, pregnant mother? Apparently, she was all upset about the refund and cancellation, was yelling and screaming in the Manchester Police department, and when they told her to just refund $ 160 and cut ties, she stomped her feet and started making false accusations of my childrens well being!!! So of course they were obligated to come check everything (and obviously everything was cleared seeing that my children are VERY well taken care of), but how completely unprofessional and disrespectful of this business owner!
BUYER BEWARE! Not only is she a con-​artist, but she will try to make false accusations on your childrens well-​being if she doesn’t get her way! I wish I could give negative stars

Danielle is nothing short of prompt, professional and kind! Her and her team did a fabulous «deep cleaning» of my house and it was wonderful to see all of the work done when I arrived home! I would definitely recommend this business to my friends and family. I will likely use her again in the future for upkeep!