East Bay Podiatry Associates

Too bad I have to give any stars really.
I made the appointment last week and spoke in great detail about their office and services. I requested a reminder call the day before which is pretty typical of medical offices, or so I thought. The person scheduling my appointment assured me that I would receive that call. It never came. STRIKE ONE
Upon arrival to my 8:00 am appointment, I was informed by the puzzled look on the lady’s face that I was not on their schedule. When she finally worked up the nerve to say something, I showed her my confirmation email I received shortly after hanging up with whomever made my appointment. I filled out their paperwork, and she asked for my insurance. I was reluctant to give it to her bc the woman I made the appointment advised that the procedure I was receiving was not covered by insurance, and therefore I should expect to pay out of pocket. Fine bc I already assumed as much. Anyway, I passed my insurance card to her and the finished paperwork. She then asked me for a co-​payment. Here is where I explained to her what I stated above. She then told me that she would ‘get this figured out’. So I took a seat. STRIKE TWO
About 5 minutes later another woman called me back to a room. Upon closing the door she stated as follows: «I have some bad news and some good news.» Then she proceeded to tell me that the bad news was the equipment required to perform the procedure was ‘broken’ — but the good news was that she could re-​schedule me once it was fixed. I explained to her that while I understand the procedure cannot be performed, I came a distance to get there and I was taking time off of work. So essentially I am out of pocket the gas, toll and time missed from work due to their lack or organization. She replied that she understood and could re-​schedule me. To which I replied, «no thanks, I don’t think I will be rescheduling.» STRIKE THREE
This was clearly a huge inconvenience for me as a new patient yet nothing was offered besides being able to reschedule. How about come back bc we screwed up royally and we’ll discount your bill??? How about an apology??? I mean you think I am really going to come back here without you extending some sort of confidence that I will be taken care of the next time I step in this office??? Yeah, NO THANKS.