Dogs Will Play

I wanted to write this review myself to Thank my new Aunties and Uncles at Dogs will Play. I love going to play with my new friends everyday and I guess I even annoy my dad with my whining when we pull up in the car every morning. Its just that I can’t wait to see my Auntie Rosie, Auntie Whitney, and my Uncle Devin, and Cousins Areli and Edwin. Thank you for being my new play family in Concord. Love Sophie… Now a word from my Dad.
Seriously, Thank you to the entire crew at Dogs will Play. Sophie loves you all and loves coming there everyday and your unlimited monthly dog play is a good deal with 1 free bath! You guys have made it wonderful moving here from down south without knowing anyone to watch our little Sophie Girl. Keep up the great work!

I would like to say we have been taking our pooches here for over a year now and have been very satisfied each time. Today was extra special because the three of them had bows, and it seemed we fell in love all over again with our three princesses.
Thank you, Jessica, for taking the extra time to making them beautiful!

so i mean this place isn’t the worst, but there were lots of things they did that bothered me.
first they quoted me a different price than i was charged at the end. they said $ 60 (based off of what i told them which was accurate about my dog) and charged me $ 80. when i brought my dog home i realized that his face was cut super crooked. like they just forgot to trim one of his sides so i had to do it my own and it his body was a really uneven and choppy cut. they also didn’t listen to my instructions of how i wanted him cut and basically did the opposite of what i asked. also i thought it was weird but i guess nail trimming isn’t included in grooming so when i got him home his nails weren’t trimmed so had to go get them trimmed elsewhere. i feel like that’s fairly typical to be included in a full grooming and i wish they would of clarified that it wasn’t included. they also said they would call me before and give me a time frame that he would be done and they didn’t do that. like i said, while it wasn’t the worst i probably won’t be back because i’d rather find somewhere that can give me the cut i want.

love this place! Gringo, our 11 year old lab loves to go and play with all his buddies and this help him
(& me) to get out all that excess puppy energy. The people who work here seem to sincerely love these dogs.

I was very excited to find a convenient local play space for my small dog. My first adventure there was great, people were friendly, and they assured me the space for small dogs would be ready soon. I came down on the agreed upon date and it was no where near ready. We set a new date and tried again. No go. I tried calling multiple times and got no answer. I tried again a week later and had to ask them to call me when the space was ready. They may like dogs but they don’t seem very clear about customer service. It’s been a month with no call. Additionally there is no way to see your dog at play, a real drawback that doesn’t seem to be appreciated.
This is potentially a great spot if they can get stuff together.

Holy moley awesome-​oly! My dog has been loved on by DWP several times, but we moved and even after a YEAR of not using them, we called to bring the dog in for a last-​minute stay and they remembered her instantly and were looking forward to her stay. They make us feel so comfortable and give us so much peace-​of-​mind over leaving our fur baby.

This place is awesome my queenie pie looked like a show dog when I picked her up and let me tell you she looked more like a stray dog before her royal treatment. this place is very affordable, professional and really good at what they do and that is pamper you dog to the fullest. I will defiantly be back and tell every one I know. thanks allot guys you rock.

The last couple times we were here it was good. The price has been steady and the people super nice.

A few years ago I really liked this place. I had good luck with my old dog. I still like the girl who works the evening shift, she seems to love the animals she works with and knows them by name.
I will never go back.
I have taken my puppy there multiple times and I will never go back. My dog lost 10−18% of her body weight the last 2 times we have taken her there. I was told she should have wet food, but changing food causes problems with the breed, and we have had no problems elsewhere, only here. She came back with ribs, hips, and spine sticking out. She looked like a skeleton, so we went and weighed her and she had lost almost 20% of her body weight. We went home, fed her the same food, same container, and she ate 2x what she normally eats.
The last time we got her back with her legs covered in her own pee, bedding still wet with pee, barking at people, and afraid to be touched or have her collar touched.
Before that, this dog does 10 – 14 hours alone with no pee, has never once peed her own bed, rarely barks, and does not shy away when you touch her. When she was brought out at 9 am, she peed all over the floor and her bedding was covered in pee. The only thing I can figure is that she was left in her cage with no bed overnight while her bedding was being «washed» and was not let out to pee until we picked her up. She has clearly been dragged/​thrown around by the collar. This is hard for me to understand since she responds quickly and easily to verbal commands and hand signals.
After spending thousands in boarding here over the last 5 years, I will be taking my dog elsewhere.

If I could give this place negative 10 stars, I would. I have a Bichon/​poodle mix and was told they’re «experts in grooming this breed». My dog was there 5 hours so I decided to go there and see what the hold up was since it was just about closing time. I arrived, front door was locked, no answer to me pounding on the door, no answer to my phone call either. I found an open side door, went in… found no one. I worked my way to the front of the store and into a room where my dog was leashed, alone, had cuts on the bridge of his nose and hind legs, and generally looked horrible. A short while later, in walked the lady (short hair, glasses) with a diet coke in hand. After attempts to calmly find out what has happened to my dog, I lost it. She had no explanation for his injuries, said she had just started on him (after he was already there for FIVE hours!), and refused to give me a refund (I paid when I dropped him off). I spoke to the owner the next day and she was down right nasty. AWFUL place. It’s one thing to give a bad cut, but it’s another to abuse our little loved ones.
This is in response to Julie. Maybe you fired her as you should have??? Julie, it was you that I finally spoke to on the phone. It was you that said you couldn’t give me a refund because I paid with a credit card and that I had to come in to get cash. It was you that so brilliantly suggested I go elsewhere, as if I hadn’t already decided that on my own. You don’t have a client by my name because I am no longer a client! How dare you deny your and your staffs horrible behavior instead of apologizing?! I will search my bank statements, scan, and post my visa charge to your horrible establishment. Now you will it only be seen as horrific groomers, but liars as well. Congratulations

Unfortunately I’m not satisfied with this place. It was my first visit & I had my dog groomed. First of all they didn’t communicate with me that my dog would be free with other dogs. Yes I found this out because I asked after they took him to the back. Even though I was told the dogs were supervised I didn’t trust because I don’t know what size dogs my little one was around. Also when I picked him up he had sticky areas on the front of his hair, they didn’t do the best job bathing him Also the location of this place isn’t the best, it’s actually in a dangerous area because it is on the edge of a busy street where cars are always speeding & if your coming from a certain area you need to make a u turn & hope no one crashes into you when you are trying to get on the far right lane after making a u turn & also when turning into the parking lot for this place

I’ve used Dogs Will Play twice with my two Maltipoos and one twelve year old poodle. Both appointments were wildly successful and we couldn’t be happier. Especially as one of the Maltipoos is an allergy dog with severe separation anxiety. He came home very relaxed and happy without any scratching or tears. And their spa treatments were exactly as we requested. All three look lovely and adorable!

We use dogs will play for daycare when our regular dog watcher is not available. We love that she has interaction all day and she loves that she can play with the little dogs and the big dogs too!!! The staff is great and always gives a report of who she played with for the day.

I was going away for the night and it was planned at the last minute. Every place I called was booked and I didn’t trust anyone enough to give a key to my home to pet sit.
I was really nervous about leaving my dogs at a boarding place. I had never boarded my 2 lb dog before. When I called Dogs will play they were able to set up a meeting with my dogs right away. They did a behavior test to make sure none of the dogs are aggressive. Everyone I met at this place was very friendly and when I went to pick up my dogs both of them seemed very content and happy. I had a good experience here and would come back again!

I have been taking my two large dogs here for about two years for day care, play dates, grooming and one time for boarding. I have been pleased each time. The staff is very upbeat and friendly and my dogs get so excited when we arrive in their parking lot. This is the third doggie daycare I have tried. My German shepherd/​cattle dog mix gets stressed out very easily. At the other two places, I practically had to drag her out of the car. At Dogs Will Play, she seems to really like the staff and enjoys her time there.
Please don’t review this business if you received a freebie for writing this review, or if you’re connected in any way to the owner or employees.

I have yet to receive any sort of compensation or refund from this company after my very expensive visit to the vet and promises that my cost for boarding would be refunded ‘right away’. I have not received a response to the certified letter I sent 2 weeks ago regarding this. I have no choice but to continue with legal action.

I love this place and so does my 2 animal babies Bear a German Shepherd and Ruby a chiw.mix. DWP is clean and the staff could not be friendlier. I’ve used Dwp at least a dozen times for boarding and daycare and my experiences have been perfection. Highly recommended!!!

Our pups love this place! The staff is great and always have good stories about our dogs. Even when our pups are not the best behaved they work well with our pups. We had unlimited day care for two months. The prices are reasonable and we got our second dog at a discounted price. It’s in a central location and works well with our schedule.

50 bucks a night. No problems with my med sized dog for 2 nights. You have to do an assessment to make sure your dog is not Cujo. Very friendly staff. Would recommend…

Very pleased with my first experience with the dog grooming services. The groomer did exactly what I asked, and the people there really seemed to love dogs. My dog was able to run around before and after he was groomed because they don’t crate the dogs.
I’ll be back again!
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I’ve been back twice so far, as we’ve now found a great groomer!
My dog gets so excited when we come here. Even more important, the groomer gets just as excited to see him! My dog always comes back so soft and he smells wonderful. Great work every time!