Dermatology Associates of Concord

My first appointment was with Dr. Levine. I was interested in fraxel or another method to help with my acne scarring and pigmentation issues. I was told I probably wasn’t a candidate for fraxel, but that she would ask Dr, Zipoli, the MD that actually does fraxel. Given that I had said Fraxel up front, I was disappointed I wasn’t given an appointment with someone that actually performes fraxel. I was asked if I had ever had chemical peels. I exclaimed yes, almost religiously. But informed that I likely had never had a «real» peel, one given by an MD. Since I never heard back about the fraxel, I decided to call the office to see if I could get one of these «real» peels. It took three phone calls, as no one ever answers the phone, or calls back when you leave a message. My last message of «I’m about to move on» elicited a response, and I was scheduled with Dr, Fenner whom I was told does peels. Upon arrival, Dr. Fenner did not want to see me because she doesn’t do peels. I was perplexed, but was rescheduled with Dr. Bowers a few weeks later. Finally after months of waiting I was going to get one of these «real» peels. I was so excited to finally shed some dead skin. After waiting for 45 minutes in the waiting room, I was finally called in and asked a bunch of silly questions like «why are you here», «you want a consultation on chemical peels?» Um no, I am here to get a chemical peel… Well Dr. Bowers didn’t want to see me either, because I wasn’t one of her patients and so she wasn’t going to do a chemical peel on me. What the hell, are you kidding me!? Three appointments, and nobody wants to do anything for me. Seriously! I could have gone to health spa and gotten more help with my skin. Bottom line, NOBODY in this office knows what they are doing. Customer service is nonexistent. This is easily the worst experience I have ever had a doctor’s office.

Despite the traffic and issues getting out to Concord I was happy with my first visit for yearly check up. There is plenty of parking on site. They saw me on time and the staff were very friendly. This is a teaching clinic but the students who sat in and helped with my check up were polite and professional. The Doctor was quick and friendly. They use up to date techniques for monitoring areas of concern instead of expecting you to try to do it yourself. I felt like was in good hands here. I had no issues with my insurance or billing. I will absolutely be going back!

The dermatologists are decent, but the billing is an absolute mess. I don’t trust a place that can’t even keep its records straight.
They sent a bill (which had been paid) into collections with NO warning. The collections letter didn’t even have an invoice with it, so I couldn’t tell what was being collected on. As instructed, I contested the bill in writing and didn’t hear back for two months, so I assumed it was resolved… Until they refused to let me make an appointment because I was «under collections»!
I called the billing office and got a dial tone. The reception couldn’t connect me to the billing office, so I waited to get a call from billing. At first billing wouldn’t admit being mistaken even though the number they claimed I owed was less than the amount that was collected on. Then they called me back half an hour later after speaking to the collections company and said that I didn’t owe anything and the collections company had accidentally doubled my accounts.
I’m actually glad they denied me an appointment because I can easily find an equivalent dermatologist elsewhere. If Dermatology Associates of Concord wants to refuse service to customers (with insurance!) who are under collections, they had better make damn sure that their collections agency is correct. I’m just glad the erroneous debt didn’t end up on my credit report.

I love this practice! They are knowledgeable, professional, and very good at tailoring treatment to your needs. I have worked with Dr. Lauren Alberta on some cosmetic dermatology treatments that worked great! She is fabulous! She sets expectations and then exceeds them. She takes time to explain options and results. She stands behind her work. I felt very comfortable with her and trusted her suggestions.