Department of Motor Vehicles – Concord

Make an appointment it gets you in and out. Glad I made an appointment I went straight to the appointment line. Another advice if you come at 445 they get you in and out fairly quickly too.

Kept forgetting to give these great people here a review. So here it is!
This may sound weird, but this is by far the only DMV location I’ve been that has the nicest & friendliest employees! I’m really impressed with their customer service, even the security was super friendly.
I took both my written and behind-​the-​wheel test here and both times I had good experiences. For shorter wait, it’s good to set up an appointment. For my driving test, Eric was the instructor and he made me really comfortable and not nervous at all. He even told me that they’re not looking for perfect drivers but just passing since the more I drive, the more practice I get, the better I become. He was also nice and very patient to assist me with the right way to parallel park without hitting the curb. Lol I passed the test, thanks to Eric for making it easy for me. I don’t understand why he had some mean and bad reviews here on Unilocal when he’s the nicest instructor there! :)

This dmv is obvious that the lady at the front desk needs a new job come for the sticker registrations on a vehicle very rude workers not a sufficient building how they run and operate this place is a joke

Of all the DMV’s I’ve been to, this has been the best run. It’s DMV so let’s keep that in prospective, I still had to wait hours, but the people seemed a lot more friendlier. They smiled, listened and were helpful with getting transactions done. Also gave some tips on how to save 20 bucks by coming in Instead of doing it over mail. As much as I appreciate the savings, I value my time more, so 20 bucks is a small price to pay. Keep up the good work.

They need to hire more ppl!!!
Waiting for like 3 hours!!! And all the employees going to lunch wtf

I don’t recommend going to this DMV if you can avoid it! Both times I went there the employees have negative attitudes towards people and a couple were trash talking their coworkers! I don’t want to draw this out, but Concord DMV are UNPROFESSIONAL!

I’ve been in here 3 times in the last two weeks simply trying to pick up a personalized license plate that was ordered. Now I must say, the initial order went fine and I had someone in a good mood who was a pleasure to work with (order placed in December). Now that the plates have arrived, I’m told that there are title issues on the vehicle purchased (a dealer issue) and they can’t release. My second visit I tracked down the documentation requested and yet again there is a lien release issue (another dealer issue) that I need to provide proof of… Low and behold, the DMV already had this documentation as I was able to get proof from the dealer that it was provided when the vehicle was purchased. I’m now here for the third attempt, let’s see what else they throw my way to not want to help and move on the next number waiting.

Took me 3 hours to be seen for a change of car registration I got a B number only one persons working on B when only few staff working while others chatting and laughing having a great time at work! Oh and no drinks or food but for staff it’s fine! These people should be making minimum wage!!!

This five star review goes to the DMV as a whole, but also for Rudy, Malou, and Tika (my apologies if I spelled your name incorrectly, I should have asked).
As for the DMV, MAKE AN APPOINTMENT and BE PREPARED. The California DMV website informs you of everything you need before coming in for an appointment, as do the employers, who are more than willing to help you prepare all of your necessary documents before coming to see them via phone or in person. Seriously though, with an appointment your DMV visit is smooth and concise. Do yourself and the employees a favor, make an appointment and be prepared, everyone remains bliss by doing so.
As for the three employees I mentioned, everyone welcomed me, and others, with smiles and laughter. They were not mechanical about their job nor in their interactions with clients. Malou greeted me at Cashier 1 for my appointment, set me up with all the necessary paperwork and was an incredible help for me as my car would not start after arriving. After I completed my registration and driver’s license application process, she checked in with me to see if my car decided to start to move the car under the car port for DMV verification. When I told her, with laughter, that it did not, she employed Rudy to help and he gladly came with me to my car in the parking lot to complete my registration process. Rudy even offered to jump start my car (though I knew it needed a tow). They went above and beyond for me yesterday! As for Tika, beautiful being! She has a smile to light up a room. She greeted me and engaged with me throughout our entire interaction. For these interactions yesterday, a huge thank you!

First of all, I am not an idiot, and I do not believe that the public is either. There is no way that a DMV that is this inefficient just lackluster and this horrid could have a four star rating. This is clearly evidence of their employees padding their numbers. No one goes to Unilocal to review a DMV is good, and if they do it is a DMV such as is in New Jersey which is stellar.
I’m up in my years, so I’ve used many DMV’s. This one is definitely subpar. You can clearly observe the workers shuffling around and not caring what they do. More importantly how long it takes.
I am speaking into my phone and the phone is translating this as I am leaving the DMV, so I may have to edit it later.
I was here for two hours to get my car transferred over to my name. When I finally got to the person at the desk, she was extremely rude, and I also informed her nicely that I needed to remove my old car which is no longer operable from being registered as my bill is due. She told me I would have to pay that bill anyway whether it’s working or not and that she couldn’t help me. What does she mean she couldn’t help me? It’s the DMV and that is who want to me to register the car.
Lastly, the government doesn’t take credit cards? What kind of world we live in where the government operates a DMV and only except checks (really who uses these?), debit, or cash? I mean these people except checks but they don’t except credit cards. Very inefficient, just like their staff. You should see them, it’s as if it is a bunch of animals and I heard just milling around waiting for the food buzzer to go off.
A perfect example of what state government can do to destroy any semblance of humanity. Other DMV’s in other states are very efficient and very fast. I mean very fast. However, these people have pensions and it doesn’t matter how many people they serving today whether it’s one or 200, so they simply don’t care.

Soooo I went to go and take some permit tests for my class A license. When I got there, there was a line of about ten people. I got there around 8:23, so get there early because it opens at 8am! I thought it would take lot longer but it actually only took about 7 minutes to get to the front. I gave this very nice Asian lady my paperwork and then she handed me a number. After you get your number you have to wait for it to be called so that you can process your paperwork.
I got called in literally less than 2 minutes?!? That was really quick considering there was about 60+ people waiting. This awesome lady named Carmella helped me and was one of the nicest DMV workers I have met. She was all smiles and very helpful in the questions that I had regarding the permit and an address change. After meeting with her, she sent me to the «test area».
This is where I got to meet another very nice worker named Robert. He took my picture and got my thumbprint and lead me to take the tests on the computer. After I passed the tests he seemed excited and pleased and congratulated me. It was awesome!
Including waiting times, paperwork, and taking four written tests, I was out of there in an hour and a half! It was an awesome DMV experience! I’m just glad I still have the whole day ahead of me

If you have an **appointment** it is a smooth ride everything goes great. If only their website was a bit better/​simpler in finding information the experience would have been even better. Not bad at all. The services provided at the location are organized, facility seems to run fairly smooth, location is clean with ample parking and friendly staff. I have been to this place at least 2 times both times I’ve had positive experience…

What the bloody f!!! Change your Unilocal at least!!!
I drove like 1.30 to come here on Saturday because they said its open!!! Omg i hate them

The DMV is the DMV… you’re going to wait… it’s just one crappy fact of life.
The 4 stars are for the efficiency and friendliness of the staff. It took less than 5 minutes in the non-​appointment line (@ 10:15 on a Tuesday morning) to get a number but I did have to wait for an hour, maybe an hour 10 until my number was called. Is this stupid? Yes… yes it is. But I wouldn’t expect anything different! The process of paying for my renewal license and taking the written test went pretty fast as well.
We all know DMV folks aren’t known for being the nicest people on earth, so I went in expecting to receive a certain amount of stank… but I was pleasantly surprised at how nice everyone was! Greeted at each counter (4 total) with a «Hi, how are you today,» got thanked for being patient at one, and received a «have a good day» at each one. I’ll certainly return to this location although I hope that isn’t any time soon!

This is how a DMV is suppose to be operated! As many of you know when you go into a DMV your usually treated as if your putting the employees out of their way to help you, lines are long, and it’s a place you’d prefer to avoid.
Not so this morning in the Concord DMV. There were no lines, the Hispanic lady that is at the first counter you approach was very nice and friendly in making sure I had all the credentials I needed for my 9:30 A.M. Drivers license renewal. The African American young lady that issued my renewed was efficient & delightful. Also a different African American lady that took my photo was fantastic. My appointment took less than 30 minutes. Thank You for this exceptional visit! Some of the other DMV’s in the Bay Area should take note of how Concord conducts their business.
A+ for Concord DMV. Thanks again!

Very friendly staff here and wait time wasn’t too bad. Came here on a Thursday at 730 and there was already a short line. Place is a little out of date and looks very old, could use a remodel. Biggest take a way, only took one hour to renew my drivers license so not too bad for a DMV!

Okay so even with the addition of appointments the DMV is not most peoples favorite place to visit.
Today I had an appt. after 3 failed attempts to register my sons new boat due to sellers inability to keep records. This was a tough situation and to be honest I was close to giving up. BUT… the DMV gods were smiling on me today and I recieved the best most friendly service in history from a DMV employee, her name? Tahia. ID #39, in case her bosses read this.
She went above and beyond helping me to jump the hurdles needed for this transaction! I seriously could not have done it with out her.
So, thanks to TAHIA #39, my son has a properly and legally registered water toy for his fishing desires! WOOT WOOT!
Now the only question being, how big does he owe me? lol
Happy summer all!

Going to the DMV is never a pleasant experience so I usually brace myself for disappointment and ALWAYS make an appointment.
My visit to the Concord DMV was less than stellar, but had some good points as well.
The Good:
Once I got through the line

There is a reason why, when people think of the clockwork efficiency and customer service of government agencies, the DMV is used as an example most frequently. For example, the Concord DMV.
I’m picking on Concord only because it’s where I live, and this is where I’ve done most of my DMV work. It’s a cheerless place, with cheerless patrons waiting for service and a cheerless disembodied female voice announcing «Now serving — B — 320 — at Window Number 5». Both lines are long and slow, but at least they have a line for those who made appointments. I have not made an appointment at the DMV yet; the times I’ve tried, the date given to me is so far into the future that I’d save time overall by just waiting in line with everyone else. When your number is finally called, you find that the staff is as cheerless as the patrons. Which I don’t hold against them, this is not the most exciting job in the world. It’s government work, y’know.
The length of the wait depends on what time of day you go. My strategy is to take the day off work, go after school starts, and wait in line. If it’s fast (me two weeks ago), then I have the entire day ahead of me. If it’s slow (my wife last week), then at least you have a time buffer. I also take all the paperwork related to my drivers license or car so that they can take what they need and I don’t need to return later!
I’ve dropped off paperwork in the drop box at Walnut Creek DMV, and that office has always had more people. Which means a longer wait. Come here instead. It’s less fun than a dental procedure, and takes a long time. But at least the crowd is smaller, you have more parking available, and you’re a short walk from Jollibee’s fried chicken and rice lunch.

If every DMV was like this location, there would be no bad reputation going around!
After years away (yay!), I had to visit this location twice in about a month — my first visit to renew my license. Time was short as my birthday/​expiration date approached, and no appointments were available before my deadline, so I sucked it up and waited in line at the crack of dawn on a Tuesday morning. Their website says they open at 7 which is not entirely accurate — they open for appointments and a very slow moving non-​appointment line at 7, but there is a guard out front chatting with everyone and the doors remain locked until 8:00 a.m. Definitely something to keep in mind during the cold months! After waiting about an hour and filling out a simple form, the wait was pretty minimal once they fully opened for business at 8:00 — all I had to do was retake the eye test, pay a quick fee, snap a new photo, and I was on my way. All in all, relatively painless!
My second visit was to pick up my personalized plates. They took about 12 weeks to arrive, and an appointment is required to pick them up as you are re-​registering your vehicle. I made an appointment online, first available was two weeks out — fair enough. I showed up on time, with my forms and old plates in hand (which they clearly appreciated), waited maybe 5 minutes, handed over the old plates and received the new, and was out the door — a total of maybe 15 minutes. WOW — ALWAYS MAKE AN APPOINTMENT!
The staff here was very friendly on both my visits — not necessarily outwardly friendly but polite and courteous, and definitely efficient. I did overhear some conversations with frustrated folks, and the employees always kept their cool. They don’t seem to have any dress code either — they all look like they just rolled out of bed, dressed how you might dress if you stayed home from work sick and rotted in your trusty sweats on the couch all day, greasy hair and all. I suppose that shouldn’t matter since all business was handled fine, but it would be nice to see at least a minimal dress code from government employees. Does that make me a jerk?
So happy my local DMV provides positive experiences! I hope I don’t see them again any time soon, but if I do, I am in very good hands.