Concord Hillside Medical Assoc

I was a patient there for a couple years when they were in Concord. I think they moved because of the terrible reputation. The final straw for me was my late day physical. 45 minutes in the waiting room, then they sat me in an exam room, told me to undress, closed the door… and forgot about me. I assumed they were really busy. At 630 I finally got dressed to see the lady at the front desk heading out the door. 30 seconds later and I would have been locked in!!! She told me to call and reschedule, needless to say I never did.

I have found the staff to be rude and uncaring. The focus of this medical practice is about cramming as many patients in and making as much money as possible. Patient care is NOT the focus of this practice.
I am in the process of transferring out of the practice, because the past 5 times I have called, I have had to wait at least 10 minutes on hold just to speak to a triage nurse– once was for an emergency situation with a very sick baby. There was no way to talk to a human any sooner. Every single time, I am told «sorry, we’re just so busy today!’ If every day is that busy, then hire more staff!
I love the doctor we were seeing, but unfortunately the practice is poorly managed and I feel like my kids are just potential dollar signs and not actual patients to the support staff. Our last appointment, my kid’s vitals were taken by a «medical technician», not a qualified nurse, who failed to chart the symptoms were visiting for, and who insisted I forcibly restrain my child for the throat swab without explaining to my child OR ME what she was about to do.
Routine visits were fine– if your kid never ever gets sick then you will probably be fine here. My kids’ doctor was wonderful and patient and a great listener– but I never saw her when the kids were sick, I was always shunted to a Physician’s Assistant or Nurse Practitioner.
Finally, as I’m in the process of trying to transfer my kids’ medical records out of the practice, I am even more convinced of my choice to leave Concord Hillside/​Harvard Vanguard Pediatrics. They are giving me the runaround and I am having an extremely difficult time trying to get them to send the records to my kids’ new doctor.

I called to speak to someone about an appointment, the receptionist put me through to a nurse named Caroline.
She might be the rudest medical personel to have on a telephone. I’ve never been talked down upon by a medical professional before, and she made me feel so bad about myself (i felt bad enough already as it was — seeing as i was seeking an appt.). No «hello» or bedside manner, no kind words normally used in a conversation between two adults engaging. She’s brusk, curt, and NOT nice.
Way to make a bad situation worse. Somoene really needs some training on how to talk to other people.

Since they got the new place the woman I pickup my prescription from us so rude. She rolled her eyes and sighed because she had to reach into a drawer and have me sign for it.