Cellular Sales, Verizon Wireless Authorized Retailer

Don’t shop here — GO TO A CORPORATE VERIZON STORE.
I had my worst retail experience in my entire life at this store. I should say that again, I am not exaggerating: my worst retail experience in my entire life.
I agree with the previous review of this store. I dealt with Byron Huskins and he cancelled my order for iPhone 6 Plus phones without even telling me. I only found out when I called to pickup my phones that although they had arrived I was not going to be allowed to leave the store with them. The order wasn’t really cancelled, the phones were there but Byron didn’t want me ever getting them.
I elevated this issue to the manager (he manages several of these stores throughout Charlotte, he said «you are not going to leave the store with these phones.»
The employees outright lie to you, you think they couldn’t do that. I was told if i didn’t like it I should hire an attorney. They dared me to sue them. They have a devil may care attitude.
When someone acts with impunity and uses the cliché to sue them if you don’t like it, you know you are in peril as a customer.
If you cancel your contract within 6 months of starting your order this store will charge you for the purchase price of your smartphone, you will still owe Verizon Wireless $ 350, but this store could charge you up to $ 800 more on top of that. They also have higher prices on the phones than a corporate store so you if you cancel you will pay more than if you walked into a Verizon Wireless corporate store and outright bought a phone without a contract at full ticket. If you order a phone from a Verizon Wireless corporate store you can get the phone for the subsidized price, cancel the contract the next day and only pay the $ 350.
These people are terrible and the deals are worse. There are many more reasons to never shop here. My experience was the worst and as a result I have hatred, that is a very strong emotion to get from trying to buy something.
After posting this a number was left to contact: THERE WAS ABSOLUTELY NO RESOLUTION OF THIS ISSUE AND I WAS TOLD THAT CORPORATE HEADQUARTERS WAS POWERLESS TO RESOLVE THIS ISSUE.