Burlington Coat Factory

Be careful returning items to Burlington I returned items on my debit card I guess they give you cash the clerk acted like she put it back on my card and kept the money I cant prove that I didnt get the money so I am burnt good thing It wasnt for a whole lot of money but knowing there is scantless people handling my debit card make me nervous well never use my debit card there again pisses me off if I buy something on my debit it should be returned on my debit

I like this Burlington because they have a big and tall sections which the Dublin store doesn’t have they usually have a good amount of size 12 shoes what’s again Dublin doesn’t really have either a lot of competition 4 mens thing so you got to get there on the day they drop off stuff for your car to be left with the leftovers but it’s nice and cheap and good stylish clothes

If I could give no star for the lady that works upstairs named sharica. I’d give her none. very rude.when I’m in town, which is quite a lot, I go spend money there. never again when that girl is there. hell no. I walked out of that store real quick. she needs to be talked to about customer service and how we as consumers make her paycheck…

It’s OK, like Ross nothing WOW but you definitely find good things good prices. I’m just annoyed about an Asian lady that works there always trying to convince people to give her a good score on some survey!

This location looked very old and run down. It is in a strip mall full of restaurants. Fry’s Electronics is behind it.
On the first floor I went to the back to try on sunglasses. Most of them were greasy! Yuck!
I looked through the travel accessory area. Everything was in disarray.
Perhaps going upstairs would prove better. Once upstairs I took a quick tour through housewares and clothing. I purposely looked lost to see if either of the three employees who were huddled and laughing would assist me. They never lost contact with each other.
I left knowing I had no need to reenter this store again.
The prices can be inexpensive, but the store doesn’t have to look like it’s falling apart, does it?
The employees at the downstairs registers looked disinterested in what they were doing.
I left there feeling a little sad.

My mom and I go here to find dress jackets for my brothers. Sometimes we find really great deals from Calvin Klein or other brand names found at Macy’s and Nordstrom’s…and sometimes we don’t. We don’t come here with high expectations that way if we do find something, it’s exciting! Lol.
Other than that, this place really has nothing worth buying. Go to TJ Maxx or Marshalls. Also, don’t bother using their bathroom here because it is DISGUSTING.

Very rude manager and overall customer service. Half the items are broken and still won’t allow a discount.

Literally the worst customer service I’ve ever experienced in my life. I had a gift card for $ 100 and bought about $ 38 of clothes. I went back to the store less than 2 weeks later to return an $ 8 pair of leggings. After waiting in line for 15 minutes, I asked the sales associate if she could give me a cash return or if she needed my gift card to put the $ 8 on. She said at first that she couldn’t do cash, and proceeded to attempt to put the balance back on my original gift card. As I watched her struggle to make this simple transaction for 5 minutes, I noticed a strange -$ 14.15 transaction that popped up on the credit card screen. She then gave my card back to me and said she’d have to put the $ 8 balance on a separate gift card. I was fine with that and then watched her for an additional 5 minutes make another unsuccessful attempt at what should’ve been a simple transaction. She then proceeded to ask me if I’d «just like cash instead.» I laughed and accepted her offer, however, I started to get suspicious of that -$ 14.15 charge I saw in the screen, so I asked her to double check the balance on my gift card. It was exactly $ 14.15 less than what it should’ve been. I know because the balance on the receipt from my last purchase was over $ 62, but the card only read $ 47, and I only used the card that one time. I tried explaining this to her and she acted like I was crazy. She said she already gave me $ 8 in cash back for my return, and what was my problem? I explained that has nothing to do with an additional $ 14.15 that is missing from my card and also mentioned I saw a mysterious transaction made while she was attempting to put money back on my card. Frustrated, I asked to speak to a manager and explained to an Asian/​Filipino woman what had happened. The «manager» told me I must have spent that money, and wouldn’t listen to my explanation of what happened. Pissed off at this point, I asked to speak to her superior. She passed me off to an African American woman who I assume was the general manager. I again explained what had happened and then magically, she finds a -$ 14.15 transaction receipt and realizes the sales associate that helped me overcharged my gift card. I just want to note that during this entire debacle, the Latina woman sales associate was trying to make it look like I «just wanted cash back» and was trying to cover the fact that she was completely incompetent at her job. I then had to wait an additional 15 minutes while they figured it all out and returned the missing $ 14.15 to my gift card. I am appalled that Burlington hires people like this. In a way, this woman stole money from me and the first Asian manager basically said too bad. I’m glad it all worked out, but I wasted close to 30 minutes of my time because your employees don’t have a clue. I would make a formal complaint to the company, but I doubt they’d do anything. Please stay away from this wretched place. There’s other discount stores with far superior customer service that don’t try to rip off customers. I’m using the rest of my gift card and will NEVER return to another Burlington again.

This store is gross. From the bathrooms to the employees. Went to buy candles and the women that was my cashier was chewing on gum like a horse. It was so rude. This store is tacky all up to the workers they hire. I will not go here unless I am desperate.

Burlington. My go to last resort I need to buy a specific article of clothing store. One of the 6 major stores in Park n Shop strip mall. If you know Park n Shop you know it’s frequented by many but definitely needs a face lift.
Burlington also needs that face lift. The store still looks like a department store from the 90’s carrying everything from Candles and Bedspreads to Purses and children’s toys. The prices here vary from bargain to way too expensive for the product and quality. They used to have a larger selection of shoes that were once downstairs. Now the shoes have been moved upstairs and resemble the set up of Payless or a Macy’s clearance shoe rack. I wouldn’t call it a Coat Factory but more of a Department Store turned swap meet. Everything is unorganized. The store smelled of mold last time I visited and the dressing rooms are usually unattended.
Don’t get me wrong there are definitely hidden treasures to be found. The men’s department seems to be full of come ups. If your in a bind and need a top or pair of pants you may luck up on a deal here.

Another visit with no toilet paper, and filthy restrooms.
Do the employees have a separate bathroom? They must.

This place is a dump. Plain and simple. It’s just so sad because not all Burlingtons are as pitiful and low as this one. If you have the time try the store in Fremont. The difference is night and day! We all know they are a bargain shop but that doesn’t mean it has to be poorly stocked, messy and unwelcoming. Thrift stores are better managed than this place. Bargain shopping shouldn’t mean crappy service, crappy displays, crappy quality and crappy selection.

This store is a-​okay in my book. It’s just like a TJ Maxx or Marshalls, but maybe a smidge less nice. It’s your discount store, people! The home goods section is pretty nice, as well as women’s accessories. If you look long enough, you’ll find something you like!

As many others have said this store has the worst customer service of any I’ve experienced out there. I used to enjoy shopping here for the inexpensively priced home goods and pet items, and the occasional clothing item that I needed.
I will NO LONGER give this place my business and I encourage others not to patronize them as well for the following experience that I and many others have shared while shopping here.
As a customer, I was humiliated by an african american female «manager» and a asian/​filipino sales associate. I came in to return my dog bed, which I had purchased a week ago, and when purchasing it I did not realize it had a tear at the bottom until I got home.
I took it home and figured since it was so inexpensive I would just let my dog enjoy it for a little while then I would simply toss it, but it was too small for my dog, and as a customer, I figured I could return it.
When I went to go return the bed she outright told me it smelled, the sales associate was not only rude to me, but keep me waiting while she attended to other customers returning obviously USED items. She called a «manager» and told me that my item that I was attempting to return «stinked of a strong odor» and that none of their merchandise has an «odor» when it is sold.
I bring a brand new bed back with all the tags still attached and a tear that was there at the time of purchase and I was rejected and told that I could not return the item. Keep in mind that I never let my dog use this bed at all. When I got home I could tell by looking at it and my dog that it was going to be too small for her liking.
She called another sales associate and made her go get another dog bed so they could compare the «smells» and decide whether they would accept the return of the bed or not.
All three female employees literally stood there and sniffed different dog beds in front of me and then decided that they would not accept my return because my dog bed didn’t smell like the other ones that they had in their store.
She humiliated me in front of the other customers and was so rude to me that I started to feel very upset. I contacted Burlington’s corporate offices regarding this issue and no one has responded.
I do not want ANY OTHER CUSTOMER to go through what I went thru with the employees and so called «manager» at this store.
Please save yourself the time and pain of shopping here and being made to feel inferior and take your business elsewhere.
For example; other stores that actually take returns back even when you have all the tags attached, your receipt, and the item is unused.
Sorry Burlington’s, NEVER AGAIN.

Not sure why people complain about this place; it’s Burlington, why do you expect it to be Nordstrom’s? Anyway — they keep the place clean and there’s good deals to be had if you’re willing to look for them.
Happy bargain hunting.

Great store with just about anything for anyone, a little crowded since It‘s a small area but it has two stories

I love this place. This is my go to place for dress shoes and suits. They have Calvin Klein shoes that are usually going for $ 200 for $ 35! Suits are really affordable as well, but the best deal are their men’s dress socks! 5 pairs for $ 10! Best deal ever!
The place is being remodel little by little but its nothing like the other Unilocalers described it as «dirty and filthy». The staff is helpful, the prices are unbeatable, there’s plenty of parking (which its always good). And they have layaway now!
Tip: If you love cooking check the home good department, there’s always something neat there!

I usually try to stay away from this place because there is ALLLLLLWAYS a line. It must have been my lucky day my most recent visit. I found a dress for the kid and some cool braclettes for me, because if you know me I love bracelets.
They were having a great sale and if it weren’t for the scrooge in me, I would’ve spent more money, oh well, I will go back probably for some

This store is better organized and cleaner than the Pittsburg location, but I’ve still managed to witness some ghetto-​on-​ghetto altercations, both verbal and physical. Not exactly Burlington’s fault…
I guess it’s just that good prices attract classless cheap @$$es on one hand, in addition to the middle class & yuppy bargain hunters on the other hand.
* Big two-​story store
* Tons of random home décor items
* Large baby section (Baby Depot) with clothing AND gear
* Men’s department has very inexpensive name-​brand suits
* Women’s & children’s clothing areas are extensive
* Ridiculously huge shoe selection (almost overwhelming, hah)
* Huge accessories department, organized by color
* Perfume /​cologne cabinet has most popular selections
* Gift wrapping supplies (even the enormous, novelty giftbags)

I used to love coming to this store back 4 – 5 years ago. This was before they opened one near where I reside.
This place used to be well stocked and had so much variety. This place is always warm and you’ll be shedding your jacket in the midst of shopping! For the most part it’s clean. Throughout the years the selection has declined. Though it is not full with customers as it used to be and lines to check out have declined (which is good) but it is not worth making a trip all the way to concord anymore. So sad.
They do have great deals and even better deals during winter season for winter coats. It just seems that every section (especially men’s section) keeps getting smaller as the years go by. It can be a hit or miss depending on what you’re looking for. Most of the time you’ll find something when you’re not looking for something in particular but that seems to the the case everywhere.
Parking can be a pain in the day time but if you go late in the evening there’s plenty of spaces available. If you leave disappointed then make a stop at Fry’s haha. I used to love coming here but perhaps we have grown apart with time haha. If I’m close to the area (concord mall) then I make stops here, since I have one in Pinole it’s convenient for me to go to that one. You can do worse but perhaps you can do better. This is why I gave it 3 stars. It’s ok but nothing special. Now get your shopping on. You know you have that itch to shop haha