Bear Basin Outfitters

UPDATE 5÷23÷16 — Thanks to follow up from the Nightforce factory customer service,
finally found my scope in their office, shipped it to the factory, and I received it yesterday. Over 5 months to get my scope back!

These guys are pretty lame! Website shows «store hours» M-​F 7:00am– 6:00pm. Their store address is also on their website. I drive there and find a note on the door, «Please Knock!» I knock and a guy and his dog come down the stairs to open the door. Behind him are several displays and cabinets full of optics! I let him know that I was there to see the Vortex Razor HD and compare to the Swarovski’s. The ones showing on their website as, «In Stock»
He doesn’t let me in and says they are too busy on the phone on Mondays to be open to the public. I’m guessing, after reading the other reviews, they are busy processing refunds and tracking orders on Mondays?
I will find my optics somewhere else and not be able to recommend Bear Basin Outfitters to anyone.

How are these guys still in business?
Here’s my horror story:
1. I order a scope and rings on Sept 3.
2. Next day they call back and say that the scope I ordered, which was listed at a good price, is discontinued and they’re out of stock, how about this other scope? (Classic bait and switch).
3. Not thinking clearly, I buy the other scope.
4. They inform me that the new Kahler scope I ordered is on order from Austria and it will be some time before it arrives.
5. Four weeks later, on or about the date of Oct 5, I call them and inquire. They inform me that the scope has just arrived and they can have it to my house by the following Monday.
6. Monday, Oct 12 rolls around, no scope is delivered. I call them that night. They say, «ohh, we’re so sorry! We plum forgot to ship it! We can overnight it to you and it will be there on Wednesday».
7. The morning of Wednesday, Oct 14, I call them, not having received a tracking number or any other acknowledgement, and they say, «we were just about to call you — the order went out yesterday as ground shipping, it will be there next week». Well, as I had clearly communicated during every phone call, I was to be out of town the next week, and didn’t want it delivered then.
8. I cancel the order that morning and they inform me that the credit will post to my account within 3 – 5 business days.
9. 5 business days later, no credit has posted. I wait a bit longer. I call them on Oct 26 or Oct 27, and they say they will «manually» post the credit and it will be there by Friday 30^th.
10. Of course, nothing happens. I wait until Tuesday, Nov 3 to call my bank. They inform me that no credit has been submitted for the charge, and I file a fraud claim. Now I’m in process with the bank and the best case scenario is that I get my money back within a couple of months.
Long story short: They charged me the day I ordered, not the day they shipped — and then they never shipped. Either they are the Keystone Kops of online sales or they’re predators pretending to be the Keystone Kops of online sales. In either case, stay away from them. You really don’t need this kind of aggravation in your life.

These people are completely unresponsive to email inquiries about online orders and don’t publish a telephone number. They have a very well designed website and I made the mistake of trusting the site. I ordered a rifle scope from them before checking their online reviews. which are terrible. They never responded to repeated emails re: tracking info and delivery date, so I had to contest the charge for the scope (which they billed out instantly) with my credit card company. I don’t believe any of the positive reviews and sincerely believe they are planted. DO NOT DEAL WITH THEM!

UPDATE: I did receive my package on 07-​18-​2014. A separate representative called me soon after my prior review & apologized for the inconveniences of my package being delayed. He also refunded my 2^nd day shipping & footed the bill for overnight shipping, which I appreciated. I am guessing this was a one-​time hiccup & will most likely order from Bear Basin Outfitters in the future. I can now say I am a happy customer.

I’m not even sure this place is real. I think it’s one guy working out of his garage. Tried to purchase a $ 3700 scope with no luck. Got a few aloof email responses then nothing. I recommend going elsewhere.

Bear Basin Outfitters crosses the line of incompetence to outright theft. At this point, I plan to call my credit card company and dispute a $ 1,750 charge because after 6 weeks of haggling with them, I still have no product and no refund. I have been lied to repeatedly and their staff is rude, has no idea what is going on, and refuses to look unless you press them to do so. I wish I could leave 0 stars.
On 9÷19÷2012 I ordered a riflescope priced at $ 1,724 and also paid for overnight shipping. I was promised that the scope was in stock and that I would have it the next day. After 3 weeks of excuses and and no returned phone calls, I finally gave up and cancelled the order. They made repeated assurances that it will «be there tomorrow» or «it will be there on Tuesday.» Then they started asking me to accept another, cheaper scope instead of the one I had ordered. I am convinced that they were lying the whole time. The scope was never in stock and they never had any intention of delivering it. They wanted to get my money and lock me in and then bait and switch me to another item they did have in stock.
On 10/​12/​2012 I finally cancelled the order and asked for a refund. As I write this post on 10/​26/​2012 I still have not received the refund. Again, I’ve heard one excuse after another for why it hasn’t been processed and again I have called them repeatedly. Each time I am told that I will receive a call back and each time I have had to call them because they just will not follow through.
This is the worst buying experience of my life. I will never do business with them again and I would advise that you don’t either.

So I was in the market for a rifle scope. I had spent a few days searching the web and could not find the scope I wanted. Every place I found had zero, nadda, zip. The only thing I found were back orders. Well that all changed after finding this shop. I called Bear Basin and was greeted by a friendly sales person. This individual was very helpful and most importantly delivered as promised. I was told my order would be delivered in 3 days it took 2. Very professional company to deal with. Customer service is great, huge inventory and competitive prices. They can count on a having repeat business from this customer.