Aaron Brothers Art & Framing

Just OK.
I needed a picture frame, so after a great lunch at Eureka! I decided to pop in here. The store is large for a place that specializes in art and frames. No doubt that there is some great selection here.
Customer service was a bit lacking. There was only one woman running the floor so trying to check out was a PITA. She was very nice, but the poor associate needed some help!
Other than that, prices are not the greatest. I shopped around for a custom frame, 49.5″ x 35.5″ but as another reviewer said, their prices are atrocious. I didn’t need a mat; just a frame, some glass, and a backer to hold it all in, but the pricing was ridiculous as compared to their competition.

I love this place, .especially when they have the buy one get one for a penny deal. After purchasing a fabulous Mark Rothko print, the guy and I ventured over to get it framed.
The customer service was great and the lady that helped us was very informative.
I will go back I will.

The employees their were really helpful, when it came to finding the right size frame i needed and were i could get some quick discounts before i bought my frame. Good customer service..

Extremely disappointing. NEVER special order anything from this location, EVER!!! For my upcoming wedding I ordered 6 frames and was told that they would be in in 2 weeks to pick up. I called after 3 weeks and they told me it would be another week, aka, they never put in the request. Needless to say from here on it has been an absolute disaster. It has been 5 weeks since I initially placed my order, I have had to call the store 4 different times to check on my order, and now, days away from my wedding, I had to drive to both the Concord and Emeryville location to pick up the frames. I have never had a bad experience with Aaron Brothers before and will NEVER return to the Concord location again! ((Since writing this I was given a refund on my frames, however, I still do not recommend this store to anyone))

I was looking for a frame for a colleague’s gift and this was the first place I thought to go. I’m glad I did because we happened upon their midsummer «buy one frame and get one for 1¢» sale. I couldn’t pass up a deal like that and we left with a 16×20 and 11×14 frame for just over $ 10. I think the frames are reasonably priced, even without the sale.

Very helpful service! plus, they actually had multiple frames that would work for the size I need. I went to five other stores before coming here. They are open late everyday too.
They have some cute home décor stuff too and good prices.
thanks ladies.

The staff were friendly and helpful to get to my specific needs which was getting a panoramic frame 12×36. They also let me know about their 1 cent special on a 2^nd frame. So I definitely took advantage of that. Awesome staff and frames.

I do love Aaron Brothers Art & Framing for providing a plethora of arts and crafts supplies at more affordable prices due to the fact that they are a franchise and not a small mom and pop store. They sell what was once common place items like huge picture frames, painting supplies, art canvases, framing services and photo albums that are not as big as they once were thanks to camera phones and social media. Who still wants art after all? Well some people appreciate it and this is the place to come for these types of products. Sure you can go to the bigger Michael’s Art and Crafts Store but this place is more intimate and professional. With the new remodel job this store in the Willows Shopping Center everything now is fresh and clean. The place feels a smidge smaller, but maybe that’s my imagination. I love Aaron’s and always come in for a peak to see what’s on sale (normally every week something is to lure you to buy something), if nothing’s on sale, then just get to the website and download a coupon (on your phone of course) it’s a great option. I personally try never to pay full price on anything here!

Awkward and passively rude customer service. The entire time felt like we were bothering the associates or they were annoyed that we didn’t know much about frames.
Different Sales associates made remarks about us touching their custom frames and mats. I was pulling the custom frames that I liked off the Velcro wall, and one of the associates scolded us, «I didn’t know you wanted custom frames, you should let us know if you do because we need to help you put your frame together.»
Then when we told her we needed help she directed us to another girl. We started looking at the mats and pulled out the entire stack, and she annoyingly muttered «ohh. You pulled them all out, they’re in a certain order.» Even though we never took them out of order, just pulled out the entire stack to find ones we liked.
After we got the price quote for the custom frame we decided to look around the ready made frames. After 10minutes she comes back to us and says «if you’re going to purchase the custom frame I need to know now because I’m going on my lunch break. Otherwise im going to clear it from the computer, and then if you decided to get it someone else can help you.» So we said fine, clear it out, but not sure why the project couldn’t be saved, or why she was rushing us into a $ 200 custom frame.
We headed over to the sale section where there were a ton of signs posted «$ 10 for picture frames.» So I assumed that everything in that section was $ 10, but I was wrong. When I went to the register I found out my frame was $ 30, and it was not on sale. I told the associate that I thought it was $ 10 and walked her over to the sale section where I found the frames. She said that the sale was only for «picture frames» and not «wall frames,» and the frame I picked out was a wall frame and not included in the sale. We told her that it was misleading especially since the sign was sitting directly on top of the «wall» frames we picked. She agreed it was misleading but there is a difference between «wall» and «picture» frames.
Bottom line, the sales associates here either made me feel like I was a child being scolded for touching their things or that I was just dumb for not knowing better about frames.

I like this store a lot.
Each time I’ve been in, it’s quiet so you can browse & just focus on your own thoughts without employees being overly aggressive trying to make a sale or offering help at every corner.
They have great inventory & good prices also, so can’t really go wrong. I’ve got some really cool frames, and I always end up spending more time in there than I intend as well as buying cute, little things I don’t need, haha.

I go to this location with my brother for his frames. They have great deals on frames and canvas. Staff is really nice very helpful. I like that this location has things every where. From science projects for kids to jewelry to the framing and matting.

I visited Aaron Brothers about 10 days before Christmas to find a frame for a gift, something more unique than would be found at their big box competition, and I was definitely rewarded! Alongside their custom framing area are endless rows of frame styles and sizes. While most are modest, since of course we want to show off the art and not what surrounds it, I did find a couple fun and colorful options too. I was on the hunt for a blue 8×10 frame, and found a beautiful sturdy oceanic blue frame for $ 20. I also scored an adorable ornament mini-​frame in the shape of a wreath, which was the perfect size to hold a photobooth picture and also included a stand for display.
The employees here are very friendly and professional, and did a wonderful job keeping the store tidy and well-​organized, plus keeping their cool amidst a few cranky holiday shoppers. They worked hard, and were still smiling and making friendly small talk. I was very impressed with this store, and their beautiful reasonably priced items have inspired me to spend more time and effort on preserving art and photos around my home — so thank you!

I went here to get my Father’s first three dollars he made when he opened his business framed. Custom frame prices are absolutely atrocious. I ended up buying a frame in their store for $ 30.00 (not too pricey) and then paid $ 70.00 for the mats, then another $ 16 for the engraving. The engraving looks amazing and the back is sticky so you just peal and stick it to the mat. It would have been $ 20.00 more to have them assemble it but I went the economical rout and assembled it myself. Spent $ 8.50 on double sided tape and it was good to go. Grand total was about $ 135.00. I was hoping to spend around $ 100 so all in all it was close but still very pricey. If I had it custom framed it would have ran closer to $ 200 then the $ 135 I paid. This place is expensive hands down. They also told me it would be done Monday. Monday comes along and oh they meant the following Monday, wish they clarified that with me. Then that Monday comes and oh its the next day cause that Monday is a holiday. I called in 5 times to get updates and was only contacted once from them. The end product was nice but I think I will try a different framing place next time.

Aaron Brothers is kind of like walking into an Albuquerque Indian Jewelry store. The selection looks nice, the discounts flow freely, and you leave wondering what kind of deal you really received.
I’ve been to this Aaron Brothers several times over the years, and almost always for the large and sometimes interesting selection of standard frames that they offer. I’ve also tried their custom framing service, and am convinced that it’s worth the money to have that done by a specialty frame shop. The Framer’s Workshop in Berkeley or Rick’s Place in Martinez immediately come to mind.

We took advantage of a recent One Cent Sale at Aaron Brothers: buy one frame and get the second for a penny. This sale is apparently offered twice a year — midsummer and again after the Christmas holidays.
Special shout out goes to Drew who was very helpful to DH and me as we picked out frames and mats for two photographs. Drew seemed to really know the stock and gave us several different options.
We are very pleased with the finished products — and are now enjoying a panoramic photo of the Santa Cruz boardwalk and a sunset at Highlands Inn near Carmel.

And the worst customer service award goes to…
My first visit went well. The gentleman who helped me told me exactly what I needed and gave me several options to choose from. I purchased 2 frames and placed a special order. My second visit was a disaster.
It just went downhill from there. Receiving my order was a great ordeal. When I picked up my order (already delayed 1 day after it was promised), I had to wait close to 30 minutes for my order to be located. Meanwhile, 2 customers walked out of the store because there was no one to help them.
I will not return to this store. I’m only giving it 2 points because when I finally received my order, it was the right size and perfect for my frame.

I went here to try and find a shadowbox. I was greeted promptly, by two different people. When I asked for help to look for a certain size, the man told me they did not have it, but they can make a custom shadowbox. He walked me to their frame samples and pointed out a few that I might be interested in. I picked a coupleand we walked back over to the counter so that he could check the computer to see what the prices would be.
He said that if I came back over the weekend, I would get a huge discount because of a holiday sale. The sale price was still more than I wanted to pay, but he suggested other places I could find a less expensive shadowbox. I loved his honesty.
Something that I thought was nice, is that he and a coworker kept giggling about a picture they had taken at Benihana. He showed me the picture, and it really was funny. I was happy with how fun and friendly the employees were.

I have purchased many frames/​art items from here over the years and have always been pleased with the service and the store. I just had 3 diplomas framed and they did a great job at a very reasonable price.
i brought in my college and 2 graduate school diplomas which had been sitting in a damp basementfor 20 years and had some yellowing. I wanted them preserved but was too cheap to get them custom matted/​framed. (this would have run about $ 400/​each to make them nice.)
The salesperson helped me select nice black frames and mats which complimented the degree and detracted from the yellowing parchment. It was not a hard sell. She suggested that i get the on sale frames, use my 40% off coupon, and go with the precut mats. I stayed with the glass the frames came with and did not upgrade to the museum quality because these things were just going into a closet.
I paid to have them assemble it and they look great. if i hung them on a wall you wouldn’t be able to tell that they were not custom. It came to approx $ 80/​each.

The service was A-​mazing!!! Drew was so helpful and very knowledgeable about what I was looking for and understood my matting and framing needs. He made my experience pain free and actually kinda fun. In the end my framing project came out perfect and I defiantly plan to go back with more framing projects very soon.
Thanks Drew you totally ROCK!!!

Over the years, I’ve bought many frames from this Aaron Brothers in the Willows Shopping Center. I’ve always received great customer service.
I bought a couple of 24×36 frames last week for some lovely original artwork prints that a friend gave me that were mounted on styrofoam boards. Unfortunately, they did not fit in the shallow frame. When I took them — along with the prints — into Aaron Brothers this afternoon to see what could be done, the man that helped me — Drew — was very professional and chose the appropriate frame for these pieces of art. Although the frames that fit the artwork cost more, they gave them to me as an even exchange for the other frames. I chose to upgrade to non-​glare glass, so of course, they did make money on the transaction, but Drew was never pushy with the upsell.
I highly recommend this Aaron Brothers. I’ve never had a bad experience there.