AAA Concord

Fantastic service! I went to the DMV across the way thinking that my registration would be too complex for AAA to handle. Was told I had a 90 minute wait. walked across the parking lot to AAA. In the amount of time that it would’ve taken me to even have my number called at DMV, I was able to clear up my registration needs, go get a smog check and come back to close everything out… drove away with my sticker. Love this place!

This review is based on their DMV services that AAA offers. Everytime I go to AAA for any related DMV service, it seems like there are only 2 people on a given day working the DMV line. The line for these services can get pretty long too. I would not suggest going on your lunch break as I did one time. I had to take an extra 30 minutes for lunch to take care of my DMV needs at AAA.
On the upside, the line is very short if you compare it to the lines at the actual DMV office and it does go faster than DMV. Don’t get me wrong, I am very happy that AAA offers DMV services. I honestly think it is a great perk being an AAA member. I like how I’m able to go in and out for any of my DMV needs verses taking a number and waiting for a few hours at DMV. So in a nutshell, waiting in line at AAA for DMV services is way better than waiting at the DMV offices.

I give one star because I guess I have to give some however they don’t really deserve one star they are lazy stuck up agents that want just easy money my agent is bryan woodland somebody hit my car this January and I called my agent bryan to get in contact with the other insurance so they can fix my car he said I do it my self since I don’t have collision coverage I can not believe what I hear I have several properties insure with triple aaa and they are only good for collecting money every year I will look for another insurance that they care about customer a little bit is embarrassing how I give my money for so many years and they don’t care

Employees are very friendly but don’t expect to be in and out for auto registration needs. Make an appt with DMV. Much more efficient

Wow, so glad I’m a AAA member. Was facing a 2 hour DMV wait and popped over here to see if they could figure out my auto registration. Brenda was super helpful, went above and beyond to make sense of my incomplete paperwork and make sure my fees were paid. I walked out with my stickers — easy and stress free!

Went in to get a quote for insurance. The agent was very nice and helpful. I ended up signing up. She also set me up in line to find out how much I owe to take care of my past due registration. Once I got to the counter the DMV system went down unfortunately. The manager and rep offered to call me and let me know the info I needed over the Phone when the system came up. I honestly didn’t expect to hear from them but the rep called me at 530 and gave me the info I needed. Excellent customer service! And every employee I encountered in the place was a delight. :-).

Stopped by this office to renew registration. Only one window was open for registration although there were at least three other employees not appearing to have much to do. The woman at the registration window was busy chitchatting with her male customer. No problem but when the chitchat went on and on and on, I got fed up and left. I don’t know if she was flirting or what but there was never any acknowledgment that I was there waiting. Have had better service at other offices. It’s a business, isn’t it? Not a social club.

The AAA staff in Concord are great !!! I have gone in there many times for maps and DMV related tasks, and I have never had an issue. They are courteous. professional and never make you wait. Today I needed to go in and get an International Driver’s Permit (I was given less than 24 hrs notice that I needed one). The process to obtain this in the Concord office only took 9 mins from start to finish, including photos. This office ROCKS !

horrible expeirience with AAA i aited for two hours and had to call another company within 15 – 20 mins the other company came (Tow Bully) and towed my car hoe for less than AAA would even charge me! and i pay for this service i didnt even get a call until i was at my moms house with my car and the nice guy from Tow Bully was dropping my car IT WAS FASTER AND COST LESS TO CALL SOMEBODY ELSE. I will be canceling my service with AAA imediately. thanks for nothing AAA

We had a great trip to the Hyatt Regency in Ka’anapali. Our agent booked us a deluxe ocean view room with the buffet breakfast included. It was an incredible sunset view every night. The grounds were beautiful and the breakfast was delicious every morning. One note about the birds at the buffet. Don’t sit right by the open windows because the birds are pretty aggressive. We sat one seat in and that helped. Beautiful view of the grounds and swans.
Our agent suggested a service to get us to and from the airport and they were punctual so we didn’t have to worry about driving to and from the airport. Our agent rented a car for us on Maui that was a perfect size and we only ended up using a half of tank of gas, though we did so many things.
A few complaints and disappointments. We thought we were getting $ 100 in coupons; my husbands and I both heard the agent say that. But it ended up there was one for this trip, and one for a future vacation if we booked it within the year. We used the $ 50 coupon with the AAA agent at the hotel for the luau at the Hyatt Regency. We wanted to sit close and paid extra for that. We got the «preferred» seating”, but we ended up being seated in the middle, not up front. We found out that was VIP seating, which the agent never mentioned. So the dancers in the show were pretty far away, with people’s heads in the way. The food was very bad; it was like going to a cafeteria line. And I think the decaf coffee was regular, because it kept me up all night. The show was really nice; what we could see.
Also, at the hotel, you had to park up front in order to check in. The valet parking attendants were like vultures. They held our car hostage, taking our keys and parking it each time when we asked them not to. Our deluxe ocean view room was not ready, so we had to come back, and it was that way both times with the hotel parking. We were able to use self parking the rest of the time, which was very close to our section of the hotel.
The pool was beautiful, and I was able to swim laps while my husband rested. Our agent told the hotel that we were celebrating our anniversary, and the hotel provided us a bottle of champagne that we used on Valentine’s Day at the brunch.
All in all, it was a great vacation. More expensive that we originally thought, but well worth the extras we added.

The best agent in the worldI haven’t been to the Concord branch in quite some time, nor have I talked to Cyndi Moritz-​Atkinson our agent. However, Cyndi is fantastic and I feel like the relationship we have developed over the years is like a friendship. I could trust her with family conversation and she is so wonderful to work with. I hope she is still with AAA, she is a wonderful asset!

I have been a long-​time member of AAA and enjoy excellent auto, renters, and umbrella insurance coverage and service. In addition, the Travel Book series and maps are a continuing and valuable resource. Further, I look forward to reading «VIA» magazine for additional travel ideas. My local branch is at Concord, CA and is convenient and pleasant to visit. Three cheers for AAA!!!

I feel the service at the basic level… not the more expensive membership is a good value. However, they have moved all call centers for service in California to, as I understand it, Florida. I called for help in concord ca and the operator had no idea where I lived. She also told me that calls from Florida AAA members were handled in a state other than Florida., I think customer service is becoming secondary to «efficiency» Surprise.

Left several messages for booking a trip… calls never returned.

In preparation for my upcoming trip to Iceland this week, in which I intend to drive around the entire country, I stopped in to my neighborhood AAA office to obtain an International Drivers License. How refreshing it was to get in and out of here in under 20 minutes!
From the gal who gave me the form to complete, to the clerk who processed the information, all the way to the individual who took my photos for the license, everyone was pleasant, helpful and respected my time… which is more than I can say for my agent who took 2 weeks to respond to my request as to whether I even needed to spend the money for the license ($ 25 total: $ 15 for the license, $ 10 for the photos).
The people that I dealt with today took the time to explain that if I didn’t have the license, and if I were in an accident or pulled over in Iceland, I could be fined for not carrying the IDL. I’d rather pay the $ 25 then try to fight a ticket in another country.
I really think the cost of AAA membership is well worth the money… especially if it means I can avoid EVER going into the DMV!

I’m choosing this office of AAA insurance because area code 925 is on the phone number of the insured who rear ended me a couple of weeks ago, because he just plain wasn’t paying attention. Not that AAA gives a damn. It doesn’t matter that you’re the victim of their customers. No excuses… he wasn’t drunk… or didn’t appear to be. The CHP didn’t think so either. Ethically, you’d think this wouldn’t be much of a problem, except…
AAA is pure crime. And of course, Crime doesn’t pay!
Since the total cost to repair my vehicle (by the repair shop) is more than the value estimated by AAA adjusters based not by Kelly Blue Book, but by the area in which the vehicle is registered, these crooks want to «total loss» (salvage) my vehicle. That means they don’t want to pay, in this case, a few hundred bucks more that their own calculated value of my car to get it repaired. They’ll give me some gratuitous amount, less $ 200 if I want to keep the vehicle. Not to mention $ 300 DMV charges out of my pocket to register a salvaged vehicle and have the DMV do a mandatory safety inspection. All because fate put me in front of this random guy in slow traffic on the Bay Bridge.
I’ve yet to write Consumer Affairs on this one…
It kind of makes me wonder what AAA would do for their insureds on the receiving end? If two AAA victims nail each other, nobody wins!!!
Hey you pitbull attorneys… any takers?

AAA is the best insurance in any way shape or form because they offer the best fastest and most helpful 24 hr team of roadside assistance people ever their insurance is very affordable and you get all these great travel perks like discounts on car rentals hotels airplane tickets and theme parks like Disneyland so if you
a lot
2. like theme parks
3. need good car/​life/​homeowners etc. insurance and so on i guess this is universally recommendable (almost)

In the past I have had good experiences with AAA. This review only relates to this office. I went into their office today to set up a trip to San Diego. All I wanted was a flight and a rental car. The lady at the desk was friendly. She made sure that someone helped us. I went in to the office last week and was helped by someone that quoted me a price. I decided to go book the trip. The travel agent that was supposedly trying to help us today made me lose all interest in using their services. The monsters name escapes me now, all I know is that she had this horrible rash from her knuckles to her shoulders. Watch out for her, not because of the rash, but because she is a difficult person to work with. She began quoting us these ridiculous prices for the trip. She also wanted to argue with me when I asked questions. She kept talking over my wife and I until finally I got up and simply left. Basically I was under the impression that these people were supposed to be helping me. In retrospect, they did. They helped me save a hundred bucks by doing the work myself, instead of bickering with the Travel Monster.

this is a good one.
fast service. nice people and overall positive experience.
Wish all businesses run like this one.

Over the years I’ve been fortunate that my AAA membership has brought me perks and discounts far more often than I’ve needed roadside assistance. They’ve got loads of maps, discounted attraction tickets (which we used a few years back for our trip to Legoland) and a nice little travel store section where I got a purse I’ve used a ton just around town. Lots of places offer discounted entrance fees, hotel stays, etc with your membership card.
I made a quick trip to the store today and noticed a whole rack of car/​emergency accessories that I’ll need to come back and peruse sometime. Stuff like an emergency blanket in a tiny packet. Just out of curiosity I checked… and one thing they don’t do is exchange for foreign currency.