Kevin’s Appliance Service

Kevin’s Appliance repair is a top-​notch operation, and Kevin is quite expert in his profession. I have nothing but positive experiences with the firm! We have the New Zealand dishwasher drawers, and they can be a bit finicky. Kevin knows his brands, his models and has all the knowledge necessary to get repairs done right the first time. Communication is excellent, and Kevin is at the appointment on time and is quite efficient. He’s bright, energetic, efficient and gets the job done right. He even leaves the work area cleaner than when he started! His price is more than fair: He’s not «cheap,» but having had experiences with the lower-​priced «corporate» service companies, I can say that I have saved money using Kevin because he gets the job done right on the first visit. Definitely highly recommended!

I had great service from Kevin’s, so I thought I’d help out their reviews a bit. I was able to get an appointment about five days from when I called, and they were very responsive to letting me know when he was coming and giving me a call when he left so I could make sure my dog was restrained properly. He was able to fix my washing machine in about thirty minutes total, and it was a relief he had a credit card reader with him. A month later, my washer is still working, so that’s a good sign! I wouldn’t call the price cheap, but it was about what I’d expect for a repair on a washer. All in all, I would definitely recommend Kevin’s.

The customer service provided by Sharon, who appears to run the front desk and schedule appointments is awful. It sounds like the other individual who reviewed this company prior had a similarly poor customer service experience with her.
I called on Monday to schedule an appointment for someone to come out of my rental house to look at the fridge. I wasn’t sure what was wrong with it but it needed some service done. I wanted to know some available times they had for the next Wednesday so I could coordinate with my tenant to be there at the house to let someone in. She did not provide any available times, she would not make a formal appointment for service, and told me to call back when I knew when the tenant would be home and then schedule then. She wasn’t exactly pleasant during that call but I chalked it up calling at the end of the day and she had a long day.
We ended up solving the issue on our own so I did not need a service call and thus I did not call back. So when Sharon called Wednesday telling me a service person was on their way, I was surprised! I told her that she was the one who refused to make a formal appointment and that we actually solved the issue on our own and did not need a service call. She rudely said «I wish you would’ve told me that before» and abruptly hung up. I called back immediately and the call went to her voice mail where I said I wasn’t sure how we got disconnected that but that no formal appointment was created and was not needed”. I’m shocked that a business just lets a call just go through to voice mail like that. I know she was there_​I just spoke to her!
This place may do wonderful work but I won’t know because I won’t call again out of dread for having to work with this women in scheduling something.

My service call to Kevin’s went out exactly two weeks ago today. Kevin came out to look at our dishwasher (newer model, simply would not turn on), told my husband he had to order a few parts, and never called back. Three business days later, my husband called for an update. The secretary told him that it would be one-​two more days. Three days later, I call. The secretary tells me it will be at least 3 days-​week and that she had told my husband that yesterday. Wrong. When I correct her, she gets extremely rude and tells me she then «has no idea when he can fix it.»
My husband calls back today. The secretary says they do not have the parts and suggests he cancel his order. Wow. Now I know that having a broken dishwasher is not the end of the world, but when you pay a professional $ 74 to simply look at the machine, you expect some sort of update (and manners).