UGG Australia Outlet

I was so pleased with the pleasant, go-​the-​extra-​mile service that I received from a sales representative named Tanya when shopping here last month. I wasn’t sure what style of slipper I wanted, and tried on many, many different pairs, and she never was impatient no matter how many different ones I wanted to try, and I left very happy with my purchase. She made sure that I knew what was on sale, and let me know of all possible discount options, which was very appreciated. Made my first visit to the store a reason to go back and send friends!
I hope her managers have occasion to recognized her for great customer service and exemplary attitude that Tanya showed.

If I could give this store no stars I would. To start and end most HORRIBLE CUSTOMER SERVICE I HAVE EVER EXPERIENCED! There is a horrendous lady as a manager that should honestly not even be there. Came in for and exchange and she made it the most difficult thing ever. Was rude from beginning to end. I wanted to exchange the boots for a different size and style but she didn’t even ask she immediately assumed I wanted the same style and sent me of saying they didn’t have it. Embarrassed my family pointing out why I was telling them that she didn’t want to do the exchange when they just didn’t have the size I wanted. Kao Lee is the most rude manager no wonder the rest of her employees were wondering around not working. After I found what I wanted and the size I wanted (which by the way they did have) I went back and she did the exchange. Needless to say never coming back.

Love this store all the employees are nice and very helpful on everything i needed help with they get 5 starts for having the best customer service ever

Long line up outside the store in a crazy cold night. More than 20+ people came out the store, but the store associate (huge size lady) not willing to let any people in.

Went on November 27^th bought some tan ugg boots in a size 9. Didn’t fit quite right went back on December 5 th and wanted to exchange to a size 8. I gave the boots back in the original way they were packaged. The girl in the front who was helping me (will update with her name) exchange them and put them in the bag. I went home and opened them they were dirty, wrinkled like someone had worn them! I looked in the bottom and realized they said display! The girl who exchanged them never informed me they were display boots! I went back that same day and they informed me that all their boots have display stickers on them! Which I have bought 2 previous pairs and they did not have that sticker! I informed them i did not want display boots I paid to get something new not something many people have probably have tried on! The manager came out and apologized and said they always give discounts on displays which the cashier didn’t inform. I was informed they would ship out a new pair from there storage. They called me and let me know the boots had arrived. Went in and the manager WEST did not want to honor what they had said they were which was to exchange the display boots they had given me. He said he would refund me but not give me an exchange. Which is quite stupid since the boots are still the same price as the refund he was giving me. Please do not trust this place! DO NOT RECOMMEND THIS PLACE!

Very bad customer service. I came in with my gf then had to leave to use the bathroom and when I came back would not be allowed in because too many people already inside. In fact I had to wait in line and could not meet up with my gf to check out shoes. I would never buy anything here ever.

I went to this store today… I bought 2 pairs of boots. The employees were okay… Not jumping to help but helped if asked… Some employees were looking at me while they kept gossiping instead of asking me if I needed anything… But another girl saw me confused and helped… Also they had a big banner that said 40% off on selected items but not one item had 40% off… I loved my boots though they had cute selections…

Stopped by this store while doing a little shopping, Ouch!!! Wish I hadn’t! They need to send their employees back to customer service school. The girl at the front of the store who greets you looked liked she wanted to be anywhere but there, I think someone must have just shot her dog. Browsing for shoes no one came to see if we needed help, in fact the employees were all standing around talking to each other in stead of helping anyone in the store.
I counted at least 4 employees who walked right past us as if we weren’t even there. We were thinking of getting some shoes but thought better of it and walked right out.
Would definitely not go being going back to give them our business!