Rite Aid

Probably the last time I come to this rite aid! They never have ice cream. The worker gave my daughter attitude when she asked if they were open. I’ll be driving to Monterey park or montebello from now on

THIRD TIME visiting this store to get their famous ice cream cone and EVERY TIME it has been «closed» but yet the workers cannot give me a straight answer as to what time they close it… It’s always «it depends».

So today on a beautiful MLK day,-day to be kind to one another. My cousin and I walk into Rite Aid to get an ice cream cone, we are told that it is closed for the day. We walk away sad and continue or shopping, about 10 minutes later we see people being served ice cream. The audacity of this young girl. We walk up and order our cones, I kid you not I get half a scoop of ice cream. This is the worst experience I have had at a Rite Aid. To make matters worse, the items we planned to purchase were not tagged correctly and not the prices on the shelf. I understand one or two items being out of place, but 3 or 4 is just not acceptable. Just don’t bother coming to this Rite Aid.

My disabled mother comes into make a return looks like three registers look open ppl standing there lights on. One leaves while she makes her way towards it, she goes to the next, «sorry I’m not clocked in yet but register 1 is open. My mom has a hard time walking. If u aren’t clocked in yet turn off the fkn late n stay in the break room. I swear the managers need to hire some professional ppl. Fkn high school kids wld love to have a job here and cld do it better. BRANCH MANAGER/​OWNER BE AWARE OF THE CRAPPY SERVICE YOUR BUSINESS RENDERS!

I’m sure the employees are nice people, but at their job, they seem unhappy and unmotivated. I wouldn’t mind that if the store wasn’t always understaffed when I go, which is usually before work (around 8:30) or during lunch (between 1:30−3). That means longer lines and more inconvenient for the customer. They have one person working at both the ice cream and the regular register. Sometimes they are very nice and courteous; other times they look at you as if you were an inconvenience to their quiet time and/​or personal conversations. It’s mixed feelings about this since it isn’t consistently good or bad. I blame it on a poor and disorganized leadership– the top trickles down and shows in the store employees.

Let this review entirely be dedicated to one of the managers named Candice and one of their employees named Maria.
I go into Rite Aid. First person I see is Candice. She turned and glanced at me said gdm but with no smile and her whole body language expressing she was tired, irritated, and didn’t want to be there.
I’m way too happy to care cuz I’m having a great morning and I’m jus too excited to get Thrifty ice cream for breakfast!
So she walks over, gloomy, & asks what I want. No eye contact. No conversation. Jus her body language clearly expressing: ‘I have more important things to do than to help you.’
(Jus killing my mood & morning. What a bummer!)
She hands me my 2 scoops of ice cream in a cup and hands me one of the little spoons that they hand you when you want to sample a flavor. I looked at it and kindly asked her for a regular sized spoon and she says «we don’t have any»… my expression: ??? o. O ???
I’m ready to pay for the ice cream and she says «No pay at the other register.» She walks off and tells me that Silvia is going to help me. (Silvia is the other manager here.) She greets me with a smile, a gdm, and makes conversation! Wow! I’m smiling again! What A BIG DIFFERENCE!!!
I kindly ask her if she had any of the big spoons and she went to the ice cream side and checked her supplies. She couldn’t find any so she called in Maria to check in the back. (Maria is a regular employee here) She walks over and tells Silvia that they don’t have any in the back and adds (with a stern face may i add) that they’re suppose to hand out the little spoons. Silvia politely asked her to grab one of the boxes of spoons from the shelf and Maria jus stares at Silvia. (I’m just looking at them and wondering why she’s just staring at her o. o)
Maria then starts rocking her head side to side (meaning: No) & then replies with a No. …and she’s doing this in like a mocking motion .(me: woah!!! 0.0). Silvia keeps her cool and politely asks Maria again. Maria just looks at her and Silvia says «Jus blame it on me if anyone says anything about it.» Maria walks away and comes back with an open box of spoons and has one popping up so I can grab it. I look at Maria with a smile and told her thank you, but she said nothing to me whatsoever and had an upset defeated face expression.
I went over to Silvia to pay for my ice cream and told her a big well appreciated thank you. She smiled and told me that she understands the concept of Customer Appreciation.
That was exactly it!!!
I couldn’t believe the way the other two acted and behaved in front of me. This being my first time at this Rite Aid. It’s no wonder why ppl spread the word by the ability to complain on Unilocal,email, facebook, and other resources to spread their experience ! Being able to add names is just a big look out on who to avoid and let the company know!
I honestly believe in great customer service and the only one that expressed that was Silvia. She deserves the 5 stars in my review. The other two ladies just didn’t help my business in Rite Aid at all. Negative stars towards Candice and Maria. Adiós!
P.s: Thank you again Silvia.

All in all the store here is pretty clean, sure enough on mothers day a few years ago I stopped off to get my mom a little flower pot or something and I had been riding my bike, I tried to leave it inside as I had forgot my Chain and lock and the employee wouldn’t let me, I pleaded and begged and it was out of the way but he said no. I was in there for all of about ten minutes and when I came out my bike had been stolen… oh and the pharmacy here takes forever

Lines take forever! I hardly go here because of the excessive wait. Beer prices normally top off other places (on certain Brands). The Cashiers have no urgency whatsoever. Save your time and go to the CVS across the street.

No matter what time of day, there is always 1 cashier open and the line is horendous! Good thing is they still sell Thrifty ice cream!