Old Navy Outlet

As someone who works retail and understands how frustrating dealing in a high volume store can be, the service here is sad. I love old navy and I’m a loyal customer to the brand. This location is super busy and can be hard to shop. I went in looking for jeans in a certain wash and was unable to find a sales associate to help me. I went to the fitting room and she was great! She had no support and walked me over to who I assume was a manager «Roxy». I can’t believe she runs this place. Very rude, didn’t even bother listening to what kind of Jean I was looking for. Cut me off right away and simply said what you see is what you get. If it wasn’t for this sick deal I’m getting I would have thrown my items at her and walked out.

Leo at the register at old navy citadel is by far the rudest person I have ever met. Discount shopping at the citadel also comes with discount customer service. We were literally being trampled at the register and we asked for help or to move us to another register LEO said we can’t move I then asked for a manager LEO then told us no one was available to help. Right at that moment a manager walk up really Leo was right the manager was also no help finally after making scene they moved us to another register. God I hate the outlets please god let me make more money in life so I don’t have to shop at the citadel.

It’s an ok place to shop for casual clothes and beach ware. Clothings are pricy for the quality of the materials. But if there’s a sale, the sales can be unbeatable. Otherwise this store is fine, nothing spectacular.

Took a look at the Citadel to see what I could find for an upcoming trip. Stop by the Old Navy store and I have to agree with some of the other reviews, it lookes like someone set off a bomb in the place. Reminded me of an indoor swap meet store. A lot of the merchandise is just stacked up on tables. Didn’t appear to be any staff available. Unattended children running around. Ranchera music comming out of the speakers. The prices are not bad but you really have to dig to find something decent. Definately not anything close to one their better stores.

Ugh. It’s like a bomb went off every time I am in here. They must have elves that come out at night and magically make the place cleaner and straightened up for the morning… or at least I’m assuming they clean up at night since every time I am in there during the day it’s a mess.
Way too crowded. Kids all over, people acting downright crazy like they are giving away diamonds. Prices are better than regular Old Navy stores, but this places does get a lot of rejects — colors, sizes, etc. Need to try everything on, but the line for the fitting rooms is always sooooo loooong.
I’ll spend the extra couple of bucks and shop in a regular Old Navy. Money well spent on my sanity.

I always stop by when i come to the Citadel to see if there is any kind of decent sale. I think the last time i found anything decent was over 3 years ago. But i keep coming in if Im shopping this mall. I think its because of the shock value of what kind of flimsy or tacky crap you will find here. Wierd shit you would never see anywhere else like mens polo shirts died bright neon blue or hot magenta… i mean who the f— would wear that unless they’re going to clown college or unless they are an aspiring actor trying to land a bit part as a comic book villain in a play or movie. Once i saw this pair of jeans that had this insect metallic green waxy sheen to it. They were like $ 6 on clearance and this was in the middle of the summer, nowhere near halloween. I tried them on and i swear it made me look like a badguy thug in the 60 s batman series. Somebody has to buy this stuff because if you go back 2 weeks later, that stuff is gone and theres some other cheap or bizarre seconds in its place. I sometimes will buy the Old Navy Jeans if there is a decent sale, but have stopped buying their t– shirts or anything else… it doesnt seem to last more than a few washes without looking like a rag.
Theres also a funky smell as soon as you enter this store like some kind of musty soapy smell… kind of like a funky locker room with a permanent body odor smell that somebody attempted to clean up with some kind of industrial disinfectant so now it has two opposing stinks. Thats my impression at least.
Anyways, id only give it 1 star because of the generally crappy merchandise, but i give it an extra star because of the entertainment value of some of the bizarre stuff that must have been a mistake made in some chinese factory that finds its way here. You know, maybe a rugby style shirt in charteuse green and magenta with a 2 foot shirt tail on the back that if you tuck into your pants, makes you look like your wearing adult diapers under your pants… on clearance for $ 3.

I love this location. This is not only just an OUTLET again, but it has way more merchandise than the retail store locations. I went to the Old Navy in Arcadia last week, and the store’s merchandise wasn’t even close to what this location has.

So this place is kind of dark… they have a lot in stock but most sizes are out… selection is limited for such a big store and everything seems a bit unorganized

It’s a little distracting, not unlike their winterwear or the cluster of whiny, screaming kids with zero discipline. Parents, of course, look on like nothing’s wrong. Eh. And they really turn the music up in here… yes, it’s a ghetto Gap. Line is ridiculous, with only half the registers open. Even with all that negative action, you can get some nice bargains without much effort.

I like Old Navy in general because I hate spending money on clothes. The outlet store makes the cheap prices a little bit cheaper, plus they had styles that are advertised as outlet exclusive («mini flare» jeans; mind you, I didn’t BUY said jeans, as the cut was not appropriate for this jelly, but I appreciate the chance). I arrived early on a Saturday afternoon and the store wasn’t crowded and there were plenty of dressing rooms open.

The Cheapo Tugboat that keeps The Gap from closing entirely. This place is usually a mess during the holidays, but it has a wide selection and the line always move quickly. Cheap, disposable Old Navy clothing. What more could you ask?

Let me just tell you, I’m not a huge fan of Old Navy in general. Something about the advertising, their target market. doesn’t suit me. However, that being said, their jeans are actually quite good — which was a shocker to me. I only tried on jeans because my boyfriend has and loves the «loose» fit jeans, so I figured I would try on a pair just because…
That being said, I have a hard time finding ANYTHING else besides maybe cheap flip flops here. BUT, that’s Old Navy and not this particular location’s fault.
I went in on a Wednesday, 45 minutes before closing… perfect time to go. Nobody was there, sales associates were available (was not greeted but then again I beelined for the jean section). Fitting rooms open. I know, I know, I hate being that «last» person in the store but it’s just the best time to go.
Anyway, what I was going to say was that even though
has a sale going on right now — you can find basically ANY guys’ jeans for $ 25 versus the normal $ 29.50 (women’s jeans are few and far inbetween, with not many sizes available), if you go into this store, you can get ANY jeans for $ 22.99, on a regular basis. Not just for a Memorial Day special.
They also had a 40% sale on mens v-​necks, so they were $ 7.50 versus $ 12.50, woohoo :)
Selection is just fine in the store, I didn’t run into any problems… except I wish they had more variety with their washes, but that’s with Old Navy and not this location in particular.

Good selection of clothes, but the store is always a mess! Can’t blame the staff though, most of its customers are just plain ghetto or chunt! (pronounced CHOONT for non-​spanish folk).

They had a 40% off the entire store sale today. Naturally I had to get more pairs of jeans, tees, and sport bras. The store was clean, the workers were friendly and the lines were short. What more could you ask for?
Minus one star because I had to wait forever to use the restroom because some lady and her kid were doing god-​knows-​what in there. I know that’s not Old Navy’s fault but I almost peed my pants.

I drop by Old Navy, because it’s a store for former Navy people, right? Hey, my Dad loves the Old Navy sweatshirts they make just for him.
I only wish he would go shopping with me because one truly needs a warrior to get through the crowd or retain your rightful place in line. Zoo isn’t even close to how crowded this place gets. Ever see Disneyland on a busy weekend? No rides, just people and clothes.
I used to be a huge fan but then the Gap got involved and I haven’t liked their clothing since. I don’t know exactly, but they just weren’t ON enough.
I’ll still come in for the sweatshirts, on a day when most people are at work, but usually I just go to the regular store. :sign: I miss Old Old Navy.
(They have those creepy manikins from the commercials so you can take a picture with them. Meh, perhaps that’s worth another half star, eh?)

Friendly Staff but, didn’t have everything in stock!

I have long forgotten Old Navy after high school. The environment was a bit too wild (kids running around, mothers screaming, unorganized clothes, etc.) and the quality was just alright. Instead of the warehouse look, I was digging classier shopping environment and that’s when Banana Republic captured my heart. The wait to get into this store and for the cashiers for dirt cheap clothes is worth it if you can tolerate it. I don’t like the idea of 100s of people rummaging their fingers through my clothes though.

I mostly bought socks at Old Navy but I owned a jacket from here that was too boxy. My friend and I went here to look at dresses and she dared me to try on a pair of kids’ shorts but they fit. Shirt dresses are sometimes shapeless. The trench coats are too thin when they should be lined. When I got a blazer here, I never wore it.

I am not an outlet kind of girl. Messed up merchandise at half off and sometimes even less. It it’s cut wrong, sized incorrectly, or out of style it better be at least half off!
Lots of items, unorganized, madddddnnneeeesssssss, and just a big old friggin mess!
I couldn’t and didn’t find anything in this store. Some things were priced pretty well and some things I just wanted to hand back to the employees to re-​price because they’re crazy.
I more than likely won’t be back. Ever.

Both times I’ve come here I’ve found stuff. Just expect to deal with a lot of little kids running around undiciplined and you should be ok. They had a good deal on their jeans but unfortunately I couldn’t find my size. BOO!
Either way since I’m a huge fan of Old Navy I’ll always come by to see if they have any good deals, but don’t get your hopes up, if you want the good stuff you need to go shopping in SF!