Joybird Furniture

I ordered two Korver chairs and they are solidly made, well crafted chairs.
I chose Joybird because they had fuchsia colored fabric (Key Largo
Bubblegum) that is difficult to find. I loved the fabric sample kit, that is great!
I will say that these chairs are larger scale than I had planned and they aren’t right for me and my husband. We are on the short side. Our friends who are taller or have longer legs think they are comfortable. I should have paid better attention to dimensions given online. Joybird has a line of apartment sized furniture that probably would have suited us better.
There were some bumps with the delivery company, but it all worked out fine.
Overall, these are good looking, sturdy chairs.

LOVE this company! By the far, the best customer service I’ve ever experienced and their furniture is gorgeous. Our sofa is so comfy and very sturdy. We had a minor issue with one of the cushions, so Joybird is replacing the entire sofa at no expense! Everyone I’ve dealt with at Joybird has been extremely friendly and helpful. I plan to buy all of my furniture from them from now on!!!

Recenty I bought a home in Northern California and went on the hunt for a
Mid Century sleek contemporary design to furnish my living room. I found that in Joybird. I used to work in contract furniture and interior design so you could say I’m a discerning customer. I not only loved the craftsmanship of the product, but the Joybird staff had an impeccable service matrix from quote to delivery. They even follow up after your purchase to ask if you have questions or how you’re enjoying your furniture. I thought that was very unique and thorough. The only challenge you’ll have with this vendor is deciding on a fabric option, they have so many beautiful blends to meander through. After sending the complimentary swatch kit I must of changed my mind on fabric three times. I finally made the choice to go with the Bentley Blue pictured with the Barcelona Chair and Ngochi table in my living room! So comfortable, just love Joybird!

This was my third order from Joybird — I first got a sofa and a chair, then some throw pillows, then when I left that house and my lovely furniture behind, my first buy for my new place was a new Joybird sofa. I got the Eastwood sofa in «brighton polinesia».
The sofa shipped out at the end of the estimated time frame, but only took 2 or 3 days between when I got the email that it had shipped to when it was at my door (although it sounded from the email like it may take another couple of weeks in shipment). The shipping company was nice, efficient and quick.
The sofa looks great, smells great, and all my animals love it. It’s amazingly comfy and super easy to clean, even though it’s a light/​bright color. As a 3-​time Joybird customer, I’d say that if you can wait the time estimated, order your dream furniture. If you can’t wait, order something from their quick ship models — the quality and look is A+!

We’re adults finally, and as adults, I was finally convinced by my husband that I needed to rehome my classic, if not worn, sweet blue velvet overstuffed couch that has been the conversation piece in my living room since grad school. We also had some leather sofas we bought cheap (and that’ll teach me) that were peeling and cracking and just plain embarrassing me when we had people over for staff meetings.
We went to look at couches locally, but, friends, couches are boring. They’re ugly. They will never replace the joy and soft soft envelopment of that blue velvet couch that was my friend for almost ten years. It might just have to be the husband or the couch. .. the couch was here first.
Joybird knows me well and was stalking me via Facebook and Pinterest and enticing me with its lovely sales and I just couldn’t ignore it. I would look, and then go, «This is so much money for a couch I’ve not even sat in.»
And then Joybird would find me and say, «But have you seen how many people are happy with my reviews?»
So I wrote in for some swatches. Nothing could replace that blue velvet couch. Nothing.
The swatches were delightful. I still have them all. I have designs on using them to make a patchwork rug thing for the dogs to sit on. Designs, because, well, I’m busy. The box is waiting. I see it every day.
And Joybird was like, «Hey guys, we sent you swatches. Have we mentioned that if you order your custom couch and you get it and hate it, we’ll take it back and refund your money?»
And since I love the Internet and do not have tin foil hat fears of getting screwed with promises like that, I showed the couches and swatches to the husband. I told him, if I was getting rid of Old Blue, he was going to have to buy into one of the couches.
He picked three designs, I whittled it down, put in my credit card information, gulped, and hit send.
The build process was delightful — the little email updates with photos of the factory, the timeline, all of it.
It got to be time to get rid of Old Blue. Come college students had come to pick up the sad leather couches (but happy now because college students had leather couches — the luxury), and while I debated selling Bluey, we decided instead to give it to the godparents of my unborn children, who were still not ADULTING enough to buy new furniture (kind of my fault as I’m also their boss and they don’t have money to do such things yet) but they are as cool, if not cooler than we are — and many cool people in the future would ride Old Blue for years to come, including my unborn children. He was not gone, he was reincarnated.
And then I got confused with the dates listed on when new couches would arrive, and this made me slightly nervous, because I was VERY pregnant with twins and ready to go at any time, and definitely going to have to go on a certain date because twins. So I called up customer service and said I didn’t want to sound pushy, but. .. twins, and no couches in living room.
I was assured that the projected dates were right, told where the couches were and what the next steps were. Delivery day arrived, and the guys got the couches out of the truck, set them up in the living room all nice, and I tossed some yellow down and velvet throw pillows I found on the Internet (sorry, Joybird, these were cheaper and cooler for what I was going for than yours) and…
Eff you, Old Blue, you ratty, horrible thing, with the fading and worn fabric, the scuffed feet, the overly stuffed pillows that made you sink into them. Eff you with your hard to keep clean upholstery and that little dent from the roommate I had for ten years who laid there everyday with his laptop on his chest and certainly left much of his sweat in the foam I couldn’t watch.
HERE HAD ARRIVED MY HARDWORN ADULTHOOD. And every time I look at these couches, I love them more and more. When I spill stuff on them and it just comes right off, I love them. When I lay on the little arm and watch a movie, I love them. I love the fabric, and the way I can draw little designs in it, then wipe it away like an Etch-​a-​Sketch, how it retains little paw prints from the dogs and cat as they frequent it, but it sloughs off all the sand and dirt and EVEN THE FUR.
It comes with little pads on the feet to protect my lovely bamboo floor. It looks harsh but is a sweet and soft mistress with just the right amount of support (my husband and I disagree on what firmness is perfect and we both like it a lot). The seating area is a little wide, you have to kick way back into it to have good posture, or you get some pillows to support yourself. I find myself sitting on it cross legged a lot because of this, but no reason to send it back, just something to know about it.
The cushions are higher than the back, which is fine, I was going to make a little shelf for our dogs and cats to perch on and look out the front window but there’s no good way to do that with this design — which is probably a good thing because th

The whole experience with Joybird has been great. We ordered the Elliot sectional with bumper and love it. Customer service has been outstanding the whole way!

Looks GREAT!
After searching just about every furniture and department store in Kansas City and after reading reviews for Joybird we decided to take a chance and order. The risk really paid off as we love our Gervin sectional! The dimensions and style really suit us more than anything else we found in a store. It seemed risky to buy furniture without being able to see it and sit on it but it worked out wonderfully.
I would add, however, that if you want cushy furniture that you can sink into, this would not be a good choice — it is quite firm. It does work well for my 85 year old mother when she visits — she had a hard time sitting on and getting up from our old furniture.
I only wish we ordered sooner and that it didn’t take so long to make!
P. S. at the time of writing this review, the only other review for the same piece is from another customer also in the Kansas City area — just thought that was funny — what are the odds?

Before this I had never purchased a custom piece of furniture, much less considered buying something custom online. Nearly all of my furniture is second hand but I decided to take the plunge and I’m very happy that I did! I received my new couch last week and love it. The quality is very sturdy, the fabric is great and easy to clean. I haven’t had it long but it’s already my favorite spot to curl up in after work.
A little bit of backstory, this couch isn’t the one I initially ordered. I first ordered a smaller scale, different model because I was worried about scale in my small apartment and played it safe with the style. Big mistake. I should have gone with my gut! Thankfully, Joybird has a fantastic return policy. The process to return the couch was simple and easy. And just like that, my purchase was refunded and I was able to re-​order my current couch. Customer Service there is really great. I’ve seen reviews commenting on wait times but I didn’t have issues there.
If you are considering ordering, definitely have them send you a free swatch kit! It helps so much when choosing color and fabric texture. Also, they seem to have some great sales (I bought mine at 20% off!) so check often!

I ordered the Hughes couch for our living room. The process was super easy. Fabric samples were shipped quickly, and once I ordered the couch I received regular updates on the build. Delivery took less then ten minutes. Easiest furniture buying experience ever, and the couch is lovely!

I wanted to wait to review them until after I received my sofa but I have lost all hope that I will ever get it. I ordered my sofa with an estimate of 6 weeks and now am on week 12. I have emailed and called and never got a satisfactory response to what is going on. They do not have it together at all and continue to make excuses. If they would have communicated at all about the actual date that I would receive my sofa I would have canceled it along ago and gone with a more established company. They also don’t update you as your order is being built as advertised so don’t depend on that at all either. I even explained that after they missed the first delivery window I had an event at my house that I needed it by and they gave me a second window (missed) so now I’m stuck with folding chairs for my mother’s 60’s birthday party for my elderly grandparents to sit on. They trap you and keep you in the dark even lying that my couch was started long ago (when it wasn’t) so you can’t go anywhere else.
I guess if it ever arrives and I can actually review the sofa I will update but I honestly would not recommend to anyone even if it does turn okay decent quality.

So pissed. We ordered a couch from Joybird back in March. The original delivery date was April 25. It arrived in my city on May 31, and the delivery company cannot seem to accommodate my day and half of work schedule and also insisted that a delivery window of 11:45 — 3:35 when we specifically said it couldn’t be after 3 is acceptable. She said, «Ma’am, it IS before 3.»
Last I checked anything AFTER 3, such as 3:45, is AFTER 3.

My husband and I move A LOT and not every couch works in every home. Except for Joybird. The quality, the uniqueness, the durability, and the modern yet classic lines mean you’ll have a couch for life. (At least for a long time)
I work in customer service and Joybird’s is reason enough to purchase from them. We loved playing with the swatches prior to ordering-​do it as it alleviates some of the online ordering stress. After ordering we received a handwritten thank you. Damn that’s a nice touch. The communication and the delivery was easy. Best of all… the Fitzgerald in Notion Tang is an awesome couch! We love her so much it’s time to order another!

Well kids… it’s official. We still do not have our replacement couch. Shocking… NOT
It was pretty much done on time however the shipping from them to Chicago was long. We set up the delivery with jbhunt… for last Friday. So you would think we would have the couch by now. Silly you, NOPE! Jbhunt was an hour outside of their timeframe. Big surprise. Then they only brought 2 people and stated they needed 3. Refused to let us help them. Offered no solution. Drove off with our couch after they learned that it was a 3 story walk up and a pick up of a couch. Even though all of these details were clearly marked on the paperwork. My husband had stayed home from work for the delivery and it was wasted. Soooo we rescheduled for this Friday… tomorrow. We stated we could be home in the am and would prefer first thing in the AM. I just received a VM stating that they will be coming between 1p-​5p. THIS IS THE BIGGEST NIGHTMARE OF MY LIFE. Joybird keeps insisting that they are following up with the problems, but I just don’t understand why we keep having so many problems.
Bahhhhh! I can’t get away from the problems with this company.
We’ve had our couch for about 6months and the fabric is already balling on it and looking like it is 5−7yrs old.
Alas, I take pictures and video and email it to joybird with my concerns.
They immediately say they are sending me a new sample set of fabrics and they would be happy to make us a new couch. They no longer carry the fabric that we chose for our couch because of the ‘problems’ they had with it. I think it was called District Sterling, FYI.
I send over our new fabric choice with the base color wanted. They send a confirmation with the wrong base color… lol. I’m sure it’ll get figured out, but it’s just comical at this point.
Soooo, we will see how long this couch takes. They said 4 – 5 weeks for production… which I just cannot believe. But I am happy that they are willing to replace the couch with a new fabric… hopefully it’ll last longer than 6 months.
Fingers crossed.

Like many of the other reviewers, I was definitely hesitant about ordering a sofa online without having seen or tested the product. However, I received some peace of mind when I discovered that Joybird has a wonderful 365 day return policy, and they will send you free swatch kits to help you select the right fabric.
So I ordered all their swatches, chose a handful of contender fabrics and tested their durability. I’ve got two little humans and two furries, so I needed a fabric that was water repellent and would hold up to claws jumping on and off the couch. I tested the swatches by running a nail on the fabrics and pouring water on them.
Then I read a few more dozens of reviews and decided to pull the trigger on the handsome Stowe sofa in Key Largo Ash with walnut stained legs. And let me tell you, this sofa is a statement piece! It accommodates our family of 4 and 2 furries perfectly. The seat is deep and the cushions perfectly firm. The quality of this sofa is superb! I’ve taken many restful naps on this sofa.
Our sofa was about 4 – 6 weeks late on being delivered, but I think this was when Joybird was relocating and going through growing pains. We got periodic updates via email, but the website didn’t seem to update the construction progress accurately. Fortunately, we weren’t in a huge rush and didn’t need the sofa by a certain date so I wasn’t too concern about the late arrival. It was worth the wait.
I would definitely purchase another furniture piece from Joybird and recommend this company to anyone interested in owning beautifully constructed furniture and supporting American craftsmanship.

After searching, researching, reading and deliberating, I finally bit the bullet and ordered a loveseat from Joybird Furniture. To be specific, I ordered the Braxton loveseat in the Key Largo Zenith Teal fabric. I can’t say enough about the company in general and Braxie (my loveseat) in specific.
Online/​shopping experience:
Your piece of furniture is fully customizable — color, fabric (there are dog/​kid friendly fabrics and leather) and even the size. I considered making the seat cushions tufted and was told that was possible as well.
I ordered the *FREE* swatch kit and received it within a week. That only made my decision more difficult as all the fabrics are just lovely. Thankfully, I already had a color family in mind.
The customer service is polite, personable and professional. I hardly ever needed anything, but the chat feature works nicely and is manned by real people with personalities and… answers!
I opted to finance Braxton and that was easy breezy as well.
At first there’s that logical thought of «Buying a couch unseen, unsat upon? Scary!» Well, with a 365-​day return policy, 14-​day free return and lifetime warranty, I decided this transaction was about as low risk as it was going to get. So, I went ahead and ordered my Braxton (Braxie-​baby to those who know him) and waited with anticipation. You can monitor your furniture’s progress online (kind of like a certain pizza place… don’t judge).
Delivery:
Super easy. You decide what day /​timeframe you want to receive your furniture. I did it online and had zero problems. The delivery team brought Braxton in, in his box. They unboxed him, put the legs on and set him up in my desired spot. They were even kind enough to help me move a loveseat I was getting rid of so Braxie could take his rightful place in his new home.
The Furniture:
What can I say? Braxton is a beautifully hand-​crafted, hand-​tufted, solid piece of Mid-​Century Modern awesomeness. Okay, seriously and without the hyperbole, this is one bad-​ass love seat. The color is rich and deep and spot on to the swatch. The seams and edges and buttons are precisely sewn. The legs/​feet are real wood, not that plastic wood-​look stuff. The cushions and spring are taut and firm. It’s beautiful. I wish I had more space to add another Joybird sofa to my apartment. Oh, about that — I live in a 1 br apt (approx. 700 square feet). The standard loveseat version of the Braxton is 76″. It fits just right.
Take the plunge. Be brave. Order a swatch kit and let your friends help you decide. Ask questions and look at the photos from other customers. Thank me later.

I did a ton of research before ordering couches for my new home, which I’m doing in a MSM style. Joybird was very good about answering questions via email as well as live chat on their site. The sample pack was a MUST… I’m so glad I requested one. I was able to coordinate colors with my new paint colors, artwork, etc. I finally took the plunge and ordered three couches and two sets of pillows. I got:
A Hughes Sofa in Klein Atomic (red), with (2) Notion Appletini colored decorative boxed pillows.
A Hughes Sectional with Bumper in Lingo Tea, with (2) Taylor Golden colored decorative boxed pillows.
A Korver Sleeper Sofa in Vista Midnight.
All items were professionally delivered and set up, and they look great! I’ll upload photos of the two Hughes sofas. The Korver isn’t yet ready to show off as it’s in a room that’s still being finished. I did open up the sleeper portion, and it’s nice! Memory foam is much nicer than what used to pass as a «mattress» on old sleeper sofas.
The couches are comfortable and sturdy. Time will tell how well they hold up, but so far they’re great.
These sofas are certainly a bit more than what you’d pay at one of those discount furniture stores, but the style and build quality are worth a little bit more.

Excellent customer service and beautifully made product!
We ordered the deLuna sectional with bumper in key largo zenith teal (it was a tough decision with all those swatches!). Delivery was professional and we were contacted a week ahead to schedule white glove service.
The quality of the sofa is great and so is the fabric. Very durable.
I’m ready to order a deluna chair & a matching ottoman and have already had my questions answered so promptly by the helpful folks at Joybird.

I was hesitant buying a custom made furniture online. I’ve never ordered any furniture online before. Thanks to Jaybird’s website, customer service reps and their customers’ reviews, they got me feeling comfortable to take the leap of faith. Especially, the fact that they will take the order back at their own expense.
I made the order immediately after I talked with one of their reps and received a box of fabric swatches. The rep helped me to decide on which bed frame I should go for and downsized their large selection of fabric swatches to 10 swatches. The rep made sure that I don’t feel overwhelmed or make the wrong decision. Now I have the bed, Hughes Bed for almost 5 days now… NO REGRET. My husband, both of our furkids are loving the bed.
Like I said, I purchased the Huges Bed and I was delighted with the entire process: picking, ordering, email updates, delivery and the final product. The bed is beautiful — sturdy, high quality, details are well designed… beautiful everything. Now I feel grown up. Ha. I’ve received many compliments for it and now agreed that I’m not crazy for spending a fortune for this bed frame. Expensive, sure. Worth it, every penny! PS. They do offer payment plan — it is what made it possible for me to own this Hughes Bed.
Now I’m considering to replace my crappy IKEA couch for one of Jaybird’s gorgeous couch. Someday soon. Soon. It will happen soon.
Joybird, THANK YOU!

We purchased the Anton Daybed in Key Largo Ash with Coffee Bean wood (see photo) and we are very happy with our purchase. The production time is definitely longer than ordering a non-​custom couch, but it was well worth the wait.
After reading all of the great reviews online, we took the plunge and ordered our custom Anton Day Bed. The process from start to finish was great. The free swatch samples were a huge help in making our selection. Once the couch was in production we received updates along the way. And even better — the couch was ready to ship earlier than predicted! Also, it was easy to set-​up time to receive the delivery (this is often a pain point with receiving furniture) because they give you a normal window of time (not a 6-​hour window!).
As far as the actual couch, it is incredibly comfortable and really great looking. If you have space for it, I highly recommend going with a day bed over a normal couch! I mean, it’s a bed. In the living room. What’s not to love?! We have a dog that we let on the couch and the fabric is really easy to clean.
Overall, I’d say if you’re considering ordering from Joybird — just do it! I imagine we’ll be purchasing more furniture from them when we move into our bigger space next year.

Like many of the reviewers before me, I too was hesitant buying furniture online, but Joybird takes most of the guessing and worry out by a superb and user-​friendly website that lets you design and visualize real time how each piece of furniture will look with the fabric and finish you click. They also sent me fabric swatches, which I received within 2 – 3 days.
I purchased the Soto Chair and Ottoman and I was delighted with the entire process: the ordering process, the email updates on the progression of my order, the superb delivery process and most important — the final product. The furniture is beautiful, the fabric is vibrant and the woodwork is gorgeous. It’s extremely comfortable to sit on (too comfortable in fact, since I fall asleep on it while watching TV). I’ve received many compliments for it, and will certainly call on Joybird for any future needs.