Bank of America

Only two tellers at 11:55? There should be more at the lunch hour. The line was more than six people long!

Really really pissed. I was given a check with my married last name which I havent changed and had been told that I only had to bring my marriage license to be able to deposit it. They told me no. So I called customer service and asked what were my options and they said «all you have to do is bring your marriage license.» When I told her this location wouldn’t do it, they were shocked and put me on hold to tell me that it’s up to the banks discretion. BULL SH*T I know what that means. So I went back and explained to them that c/​s told me it was ok but they still would not do it. To just get the check reissued… I’ve looked up on google my situation and others said they had no problems depositing the check in their different last name. So I don’t understand why they would not help me out.

Tellers are nice however there is ALWAYS a line out the door and only 2 tellers working and mgrs just standing around. That’s why I bank worth chase.

Had to take care of several accounts this past week, closing a trust account, opening a new one, making updates, etc. Worked with Anna G. She was polite, helpful, thorough, sweet, knowledgeable. One of the best bank experiences I’ve ever had, esp at B of A.

I absolutelly looove this particular place. I live about 25 minutes away but I’d rather drive to this BOA than to go to a bank around where I live. I had a problem with my account, someone hacked into my laptop, got my bank card info and started buying things on line under my name. I went to this place because its close to where I work and they helpend me thru every step of the way. They are super friendly and I had NEVER been treated as good. They absolutelly gave me the BEST CUSTOMER SERVICE. Very impressed. I have been here after this insident for normal bank/​account needs and I still receive great service. Special thanks to Ana and Presley, I’m sooo happy with all their help.

Bank of America holds my mortgage.
They send back my last payment (too long to explain) and then claim they never received it. Check is addressed to both my girlfriend and I forcing me to cash it at a BofA branch since my credit union (and most banks) will not accept a third party check without the third party present (can my day get any longer?)
So I get here, attempt to cash the BofA issued check so I can pay my NOW past due mortgage payment, and am told that they can’t cash the check without charging me a $ 5 fee because BofA and I don’t have «a relationship» (meaning I don’t have an account with them). I say, «What do you mean, I have my mortgage with you guys?» Their reply: not good enough. After trying to remain civil about all of this BS, they tell me that I have to pay the late fee on the mortgage payment. I say, «Do you guys take a card?» They say no and tell me I have to get a check or cash. I ask them if they can get it here at the teller. They say no, but I can at the ATM 10 feet away ($ 3 fee to use their ATM btw).
After all is said and done, the manager and teller have the nerve to ask me why I don’t just open an account with bank of America? Guess they can’t get enough of ******* me just this one time. They’d like the opportunity to do it again and again and again.

Plenty of parking here!
Everytime I come here I never wait. I’m not sure if that has to do with I go midday during the week or what, but anyway the bank is fairly small compared to other BofAs I’ve been too. The people here are really friendly and always willing to help you out.