Staley Heating & Air Conditioning

I called Staley to come and fix my steam boiler and heating system a couple months ago. The original installers (Broomhall Brothers) decided to stop doing residential service earlier this year, and Staley seemed like the next best option. Being the end of fall it was pretty busy, but they were nice enough to offer to lend me some space heaters (didn’t take them up on it since it was still warm outside).
They sent someone out, who diagnosed a problem with the boiler control and generously gave me the option to buy the part online (at a significant discount) and install it myself, which was easy. A few days later, it turned out that part wasn’t the thing that was broken.
So I called them back and they sent out Steve, who is incredibly knowledgeable about steam heating. He eventually tracked down the problem to a broken motor on a vent cover attached to the boiler, which somehow managed to shut down the entire system. One broken-​out-​of-​the-​box and one working motor later, and everything was back up and running. Steve was super helpful, giving me tips on things I could make the heating system run better without having to call them in, and discounting the cost of the original visit that didn’t accurately diagnose the problem. It turned out to be an expensive fix, but worth it considering how difficult it was to diagnose and repair, as well as the fact that I learned enough about the boiler in the process to do basic maintenance myself.

Our furnace would not turn on and we were shopping around for a second opinion before spending the money for a new furnace. Mike came out to assess the issue and gave us an additional option that the first tech did not. Once the first (and cheapest) option did not work he gave us a second. The second option worked and we did not have to spend money on a new furnace. Within a few days after Mike assessed the problem, he got the part ordered and installed. He was courteous, professional and best part was. He gave options. Before you spend a ton of money it feels great to know saving you money is their top priority as well. If and when my furnace breaks down I will be contacting staley.

Stay Away!!! Our tankless hot water heater quit working suddenly. Called them because I thought they were reputable. Guy came out, said our less than 7 year old unit was beyond repair. Estimate to replace over $ 4,000.00. Had Hot Water Now! come out, and he diagnosed our «major» problem as a spider web which caused gas to shut off in order to prevent a fire. Total Bill: $ 175.00.
Bad business, Staley.

I was impressed by the professionalism and quality up until the installation day, but it’s hard not to write a brutally honest review of our experience today. We were referred by our next door neighbors and had received quotes from 3 reputable competitors-​we chose to use Staley based on the referral. The quote and experience w Tim was just as good as one could ask from an HVAC company, they accommodated quick installation date, but a 2 hour delay of installation was pretty unprofessional and disrespectful of our time. I find it disappointing I wasn’t made aware of the arrival time or technicians status at all. I had to call after waiting for 40 minutes when 48 hours prior there was a 730AM appointment time scheduled. I was even asked if they could come earlier-​sure! Don’t schedule a time at this hour if your technicians do not intend to show up until nearly 10AM!!! I had taken time off work and scheduled with my husband to have both of us ready and anxious for our AC installation at 730AM… after 4 angry phone calls to the office and Tim, and complaints about the late technicians — I got a call saying they were 5 minutes away. As someone who manages a customer service team, I was not happy with their reply that «traffic was backed up and they’re at a dead stop on i70… we are sorry, but we cannot control that.» Understood, traffic happens, but since when should someone be in traffic for 2 hours to go 7.6 miles?! All I asked for was a courtesy call to make me aware of the time frame, and compensation for the 2 hour wait time! There was a service package offered and finally a discount of just over $ 100. I am happy to be cool when temps are approaching 90 degrees, but please understand the disregard for the customers time. Had this been handled differently, I would refer more business to Staley, but even the agreement on service package offered was not clear and I wish my morning had started a bit better. Things happen, and some things we can’t control-​but both the techs arrived with cell phones they could have used to call me to tell me to be ready in 2 hours as they’re not running on time. And be sure to make the customer aware of what you CAN control — give the appropriate compensation to make it right.

We just moved in July, and were not used to the mannerisms of our furnace, so when we saw a $ 40 special for Applewood to come clean it and have a deeper look, we gave them a call. This was just last week.
Our technician was very pleasant. He felt our 12-​year old furnace needed to be replaced, and that the average life of a furnace is 10 – 15 years. The quote was way higher than I thought it would be, so I immediately called 2 other companies with as much or more longevity in the industry: ARS Rescue Rooter, and Staley. Both quoted a price that was at least HALF of what the lowest price with Applewood would’ve been, and for better rated furnaces!
The ARS Rescue Rooter rep was also pleasant; however, when I asked if it really NEEDED to be replaced, he really couldn’t tell me. He said, ‘well if it’s 12-​years old, even if you don’t need one now you might as well replace it and not worry about it.’ Sure… just drop $ 4−5K on a new furnace for the hell of it. Then I started noticing more ‘salesy’ stuff — closing techniques, etc.
Then Tim from Staley came, and I was completely comfortable with him. He was more than pleasant — he was knowledgeable and thoughtful, and he didn’t pretend to know answers to everything I asked. Some questions he felt needed to be answered by a technician, and he was not convinced I needed a new furnace. He sent Zach over, who confirmed that there is absolutely nothing wrong with my furnace — that it didn’t even need servicing. He said that what he heard, tested, and what I described about the furnace was completely normal, and that a decent furnace will last 20 – 25 years, and he estimated that mine could potentially last another 8 – 10.
It’s worth it to also note that I checked all 3 with the BBB after this experience; Applewood had the highest number of complaints in the last 3 years, and ARS Rescue cam in 2^nd (both had over 20 in the last 3 years). Staley has had 0 complaints in the last 3 years.
I’m all for paying extra for more true value — but I think Applewood is trying to sell value that simply isn’t there. I have a very bad feeling about them after this experience. ARS was priced better, but they still just wanted to sell me.
I feel lucky to have found Staley, and feel so good knowing that I don’t need to search for heating/​cooling/​plumbing experts I can trust.

Staley came out the SAME DAY, even tho I didn’t call until about 3:00PM!!! Fixed our boiler, which had been working intermittently, we were apprehensive about calling a heating contractor, so during a recent cold snap, it stopped heating altogether, and luckily, I found Staley, and they came the same day, and didn’t charge me the emergency fee, either!
Courteous employee, wore booties over his shoes-​very professional, very reasonably priced. I am a satisfied customer and will definitely refer them!

My furnace wasn’t firing. I called Staley HVAC, the lady who answered was polite, efficient and helpful. I was able to get someone to my house within the hour. The Tech diagnosed the problem, had the replacement part and installed it on the spot. All in all, it took less than 3 hours. The work was well done and everyone was polite. I would definitely recommend. Being able to pay and get receipts on an ipad was really handy to.

Staley installed a UNICO system in our house. They were timely, courteous, and professional. The techs were very good and friendly, and kept things clean as they installed. Took a couple of weeks and we have AC just in time for winter :). Will be nice to have it this spring though. Good company, friendly staff.

We recently moved into our new home in Stapleton Conservatory Green neighborhood and elected to have our own AC installed instead of paying the Builder’s outrageous price.
We had two quotes from reputable HVAC companies, Staley being one of them. The Estimator, Tim Murphy was super nice, helpful, and knew his stuff. As the quotes from both companies were very similar, we went with Staley because of Tim.
As temps were in 90’s for our moving day, I made sure Staley could set install for the day before we moved in. The two installer’s arrived very near the scheduled time, it was a very hot day and they worked diligently, were courteous and aimed to please. I was shocked, when Tim actually arrived on the jobsite to make sure all was well.
I asked the installers to make sure the unit was level (as I have seen units installed in some of the new homes all cockeyd). It took a little digging to level out, but in the heat the installers never complained and made sure all was level.
Towards the end of the day, I noticed the outdoor unit all set, but it was on the side of my house that is a little narrow and I planned on using that side for a dog run. I asked the lead guy if he could move the unit a little closer to the house and away from the fence so my dogs could get by the AC unit. He noted you must be a certain distance from the house to meet the city code, but that is actually could go 6″ closer. Again, he was tired, it was hot, and here I am asking to move the unit slightly. I determinted even the 6″ would be enough to allow my dogs to get by the AC unit easier, so asked him if he could go ahead and move it. Without fuss, the lead installer moved the AC unit 6″. I felt like I was being a little picky, but the 6″ made all the difference in space for my dogs. I was extremely happy with the installer and appreciated no attitude on his part.
I will use Staley HVAC again.

I have used Staley since our house was built. The builder made a mistake, and Staley had to come out fix the problem. They thought that it was a major redo of the A/​C, and we agreed to pay for it. The problem wasn’t as bad as they thought, and we only had to pay about ¹⁄₃ of the original estimate.
Each year they come out to service our unit, and they are friendly, and on time. For the past 4 years, they have been great.

Staley did a really good job of servicing our furnace last year, so when I had another furnace related problem, I called them. The person who answered the phone (Jane, I think was her name) needs several courses in customer service before she should ever be allowed near another phone again. She was so nasty and ill-​humored that I seriously considered going to another company, even though I had already paid for a maintenance plan that would’ve made this call free. I ended up making the appointment despite her bad temperment. I took time off work, and when I called to see when they would be arriving because it was past morning when she said they would be there, I got another load of crap from Jane (or whoever that was) and told very rudely that they wouldn’t be telling me when they might be arriving and if I didn’t like it, I could reschedule. I said, no, just show up when you can. She didn’t even begin to be nice until a few hours later she called to say that they wouldn’t be there AT ALL, because of a medical emergency. I won’t ever ever ever use this company again.