Reunion Smiles Dentistry and Orthodontics

The experience at Reunion Smiles Dentistry was incredible. I waited less than five minutes before they called my name. The staff was incredibly friendly, the atmosphere and equipment was impressive. Dr. McCann, thank you! I will definitely be back.

I see Dr. McCannon, my daughter sees someone else, and my husband sees someone else, but all in all I love this place. The staff is friendly and they are knowledgeable. Every time we go into the office they are ready for us and they check in to make sure you are ok. Like ANY office or business mistakes happen. I was accidently scheduled for a cleaning when I needed specific work down, and they stayed late to make sure they did the proper work. Most places would have rescheduled me. Also, compared to any office I have been too, they have updated and high tech equipment that makes the experience even better. They made my crown on the spot while I read or watched TV, which was so much easier then coming in a few weeks later. I will continue to refer my friends and family around Reunion to come in. Dr. McCannon is seriously the best dentist I have seen in years!
Megan R.

Well where do I start? I been in need of a cleaning for a while now so I decided to make an appointment with this place near my home. Making an appointment was simple and no hang ups. The initial consultation was very impressive to say the least. Anabel explained things to me in a way that I could understand. They showed me pictures of my teeth in color along with digital X-​rays while They were working on me. Pretty cool equipment. They showed me what needed to be done in real time. So I agreed and made my next appointment.
Upon my return visit they polished, cleaned, re-​filled my fillings on one side, that were falling out over the years. From the beginning to the end was the best experience ever at a dentist.
I highly recommend ANABEL and the rest of the staff to anyone that needs a dentist. It will be the best experience ever.

I went here for a routine cleaning. I will never, ever be back. I was shocked when Dr. Tobler told me I needed 3 root canals. I brush my teeth twice a day and floss regularly. The rest of the appointment was uncomfortable. They were pushy on extra treatments, and the whole thing felt very «salesy». I decided to go down the street for a second opinion. Guess what? I need NO root canals. As a matter of fact, one of the teeth I «needed» a root canal on didn’t even have a miniscule cavity on it. They were going to charge me $ 4000 (with insurance) and kill 3 of my perfectly healthy teeth for no reason at all. Pretty fishy, if you ask me.
Edited to add: I also witnessed an exchange between Dr. Tobler and an upset patient who seemed to be in pain.

The staff at Reunion Smiles made us feel extremely comfortable and important! The hygienist, Chelsea especially did a wonderful job. She was extremely friendly and patient with my husband and I as we do not visit the dentist as often as we should. She provided very professional care and made a commitment to making our smiles perfect. Also, Dr. Katie was extremely professional and friendly. She really took the time out to explain things to us. The techs were very courteous and payed specific attention to how comfortable we were. We can’t thank the ENTIRE staff enough!

Overall great experience (as great as a dental visit can be).Staff is very professional, warm and welcoming. Dr. Tobler and hygienist were great with calming any anxiety I might have had. Happy to have found a Dental office I feel comfortable with!

Not a patient there myself but took my daughter to have her wisdom teeth removed. Anyway, the prescription was written wrong so there was a delay in getting her the painkillers. I called and there was just a little attitude coming from the doctor who miswrote the script. They ended up calling the pharmacy and fixing it but really? Being a vet attention to detail is a must; should be with meds as well.

I I actually stopped in the office to check on the special of $ 59(cleaning and exam) to ask what the catch was and was assured it was a cleaning and exam to new patients. I made an appointment for the next week. I arrived at my appointment time of 1 pm. I was asked to sign something that it was ok for the Dentist to examine my teeth and make recommendations, I thought this was strange isn’t that why I was at the office. Waited just a few minutes and after watching an upset patient who was obviously in pain have some sort of exchange with the Dentist (Dr. Tobler) the dentist then took me back to a room and on the way I mention the other patient was not having a very good day to which he replied“glad I don’t have to put up with that.” Made me wonder what he would think of me. Then another strange procedure, the dentist started an examination and for all my 70 years of going to any dentist, I have always had X rays, cleaning, and then the Dentist comes in and does an exam looks at the X-​rays and gives recommendations. Of course he immediately seen a problem. By the way I was not having problems I just wanted a cleaning., that was all. So then the dentist says the assistant would do X-​rays. I had told them I have a bad gag reflex, he had told me that we could do digital ones. So the young assistant tells me we are doing bite wings and when I asked why, recalling what he had told me, she replied this is what the dentist wants, when I protested she did the digital ones and then came at me with bite wing, I gave in and tried twice and was very humiliated when I gaged them out twice.
Back to the exam room and sit and wait, still no cleaning. The dentist came back in after 15 or 20 minutes and finished the exam (I guess). When he got to the back of my mouth he held the instrument as I am gagging he hesitated to get the number in measuring gum health, it was like he was fishing for a number to make it look bad. Then he used some sort of freeze spray to test nerves, when I didn’t react to the freeze, he told me I should have reacted and sprayed the piece of cotton again and pressed it very hard on my tooth and held it, of course it hurt then. So now we start the selling part of the visit telling me all these things are wrong and they don’t fill teeth they put crowns on them. He kept asking me if I wanted him to explain the process. I said I would listen to what he had to say, so he explains I would need a root canal and a crown. Of course I would. Now I am 70 years old and have no insurance. By the way I only wanted my teeth cleaned, we are at about an hour and ½ and I am still in this room. I asked him what this would cost and the sales girl came in with her computer to show just how generous they could be, but you had to spend another $ 110 dollars to get this really big $ 300 discount out of $ 3000, but keep in mind you have now spent 110 more dollars if you take the «deal». When she finally realized this wasn’t going to happen, she slams the computer shut and says I will tell them you just want the regular cleaning! I almost forgot he wanted to do deep cleaning because 2 of my teeth had poor numbers at the gum.
I am starting to get a little concerned as I need to pick up my grandson at 330 and I am about 25 minutes away from the school. I am trying to get ahold of my husband to pick him up, but to no avail. When the assistant came back in I ask her if I could get the cleaning done as it is about 240, so she goes and checks comes back and said the hygienist can’t get to you until after 3, this would make it 2 hours and still no cleaning and if the cleaning takes 20 to 30 minutes we are talking 2 and ½ hours for an exam and cleaning! I have NEVER spent that much time for a cleaning and exam. By the way the dentist, who by now I have no trust in and have come to the conclusion this is a modern day version of «bait and switch, sticks his head in and says I should have expected an hour and ½ to 2 hours, to which I disagreed. I had kept trying to get a hold of my husband to go get our grandson, but to no avail so by 250pm I left WITHOUT A CLEANING so I could go get my grandson. As I walked out the door they tried to give me a gift, which I declined. I guess I feel sorry for the staff who feel it necessary to work for someone like this.
It was a horrible and very frustrating experience. There is a lot I could say about the demeanor of this Dentist, but will keep these thoughts to my self!
Diane V.

I switched dentists recently, and based on a friend’s recommendation I picked Reunion. It’s a new office with all the latest technology. I had a crown replaced on one of my molars, and because they have this nifty 3D printer, the crown gets milled right in front of your eyes. Single visit, done. I used Dr. Tobler and he took good care of me. No pain, no problem, good care.

If you’ve got time and money to waste, this might be the dentist for you.
This is one of the worse dentists I have ever been to. The 2 times I have been there, I have waited around for the dentist, sitting in the chair watching tv and getting old, for at least 30 minutes past my appointment time. When you get to talk to the dentist, they want to sell you this expensive new technology and are not interested in basic dentistry. The dentist seemed quite disinterested in doing a basic filling.
After waiting for over 40 minutes while the dentist was with someone else, I finally left. The front office guy saw me and when I told him I was leaving because I don’t have time to waste while they take care of everyone else, he rudely told his coworker (from across the office) to reschedule me because I was leaving. They treated me like I was inconveniencing them by calling it quits. The next day I got an email saying they had scheduled me for an appointment when I told them as I was leaving that I would call them if I wanted one.
The staff for the most part is polite, but this place is like a car dealership. «Buy this service» or «get this shiny new thing.» When you tell them no thank you, they still push it. «Next time.» Their services are more expensive than specialists.
Go to the place down the street, if you live in Reunion. This place is awful.