Estes Express Lines

This company is negative 5 stars if you ask me
Completely rude people on the phone «Shannon» is one of them that will not answer any question I have. I had freight arrive Tuesday morning in the warehouse and they claim everyday I call them that somebody will call me in 24 – 48 hours for delivery … Nobody has called at all I have called 4 times. I have lost time and money from work and lost money from this side job project I was waiting for the parts.
I am completely fed up with this company and hope this review will help people choose a more reliable shipping company
THEY ALSO WORK WITH INTERSTATE EXPRESS «Robby?“AND BLAME THEM FOR THE ISSUES BOTH ARE HORRIBLE !

Unreliable is the word I’d use to describe this outfit. I scheduled delivery of a large package on Monday Aug. 25^th. Of course they give you a four hour window so I made arrangements to take time off work to be there for the delivery. The time frame came and went so I called their dispatch to see what the delay was. The package never made it on the truck. Human error is how the situation was described to me. Dispatcher wanted to set up another delivery two days later. My response was that I couldn’t afford to miss any more time from work so I made arrangements to drive to the other side of town to pick it up. Dispatcher assured me the package would be available by 3 pm. Apparently my package was buried in another trailer and didnt see it till 4pm. The worst experience I’ve ever had concerning a shipper!

Had a delivery scheduled for Friday between 10 and 2 the driver was there at 11 AM very kind & polite my package was in excellent condition shrinkwrap was intact also the lady who call me to schedule The delivery was nice and friendly. I highly suggest this company. Thank you for you hard work and dedication.

Do not ever trust this company. They damaged my goods and will not pay the claim. Six months later and they are just putting this off, waiting for me to take them to court I assume.
Well, this is my court and I find them Guilty of the worst customer service on the planet and the other reviewers agree.

I am boiling mad right now! I was supposed to get a call prior to delivery to arrange a time, never came. Luckily I checked through tracking and it was «out for delivery» yesterday, great I thought. Not. They «tried» to deliver but stated nobody answered either bell (2 family house). That is impossible as the downstairs is a business and they ALWAYS answer the bell. They told me no one rang all day, Okay I moved on.
Called them this a.m. for redelivery. They were pleasant and contacted the driver who said no problem but couldn’t guarantee a time. Okay, I’ll deal. Waited ALL day and finally at 4 pm I called to ask what the status was. They again contacted the driver and he said he’d be here in about 1 ½ hrs. So I sit on my front steps in 90 degree heat and humidity and by 6:45 I was DONE. I called back and miraculously they answered the phone and again contacted the driver. He said he was «on his way». It is now 8:25 pm and this is a bunch of crap. I don’t like being lied to and jerked around. The driver should have just stated it would be Monday. I feel like a fool for actually thinking they were coming. I will be complaining on Monday.

What a disgrace. Customer service is not in this trucking company’s vocabulary. It all started when I received a call at home on July 2^nd indicating that there was an item that needed to be delivered to my place of residence. Unfortunately, I wasn’t home to receive the call. I ended up calling the contact person, but this individual was gone for the day. So I called the next day July 3^rd. Spoke with the delivery coordinator and set something up for Friday, July 6^th. I had a choice of «windows»; 12p-​5p or 10a-​2p. I chose 10 – 2 to keep it simple. I was also told that I would receive a call one hour in advance of the delivery. Everything sounded great. Well, Friday at 1pm rolls around; no call, no truck. Hmmm. One hour left in the delivery window. I called Estes Express office in Commerce City to inquire about my delivery status. After being put on hold for a few minutes, a woman finally informed me that the driver is in route per the dispatcher and should be at my location on time or 2:15p at the latest. Ok, whatever. I’ll deal with a late window drop off. Low and behold, 2:30p roles around and still no call. I call the office back, again. The phone literally rang 20 times, as I was about to hang up, a woman finally answers. I was put on hold for what seemed like 5 – 10 minutes. No I’m starting to get upset. The woman gets back on the phone and informs me that the driver is in the area and should be to my home within the hour. I said, «what!». I questioned the status even further. The woman just kept repeating herself. Now I’m a little more boiled to say the least. I asked to speak with a supervisor. Next thing I know, this deep voiced man gets on the phone, «this is Leo.» I explained to him who I was and what information I was already given regarding my delivery. No apology, No empathy, no nothing. I kept mentioning the window I was promised. He said, «we don’t guarantee anything. We deliver from 8a-​5p daily. I told him I didn’t know where he was coming from. Just like the other woman, he kept repeating the same thing over and over. Still no apology. At this point I screamed a few choice words into his ears and hung up the darn phone. I was pissed. Really pissed. 20 minutes later the phone rings. It’s the driver letting me know he is on his way. Oh, what a surprise. He said, I should be there very soon. I said, «how long? He told me where he was located at the moment. Well, 3:15 rolls around and he finally showed up. It was a yellow truck with a big «E» on the side. I’ve traveled a lot of interstates in my time and have seen a lot of trucks, but never this particular company. Anyway, the driver seemed nice, and carefully unloaded the item into my garage. The heavy box had shrink wrapping around it, basically falling off. The box had some clearly visible damage. I poked and prodded to see if I could notice any internal damage. It seemed ok. I signed the invoice and called it a day. What a disgrace. I will make a complaint to the company that shipped the item in the first place to see if they have any recourse. the only good in this whole situation, was that the shipping was free from
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