Pep Boys

I went to just get the trouble code for a check engine light.
I had gone to advance auto parts prior and they did not pull trouble codes anymore, and goodyear only had a $ 109 full diagnostic option. I was definitely relieved to find that Pep Boys would pull the trouble code for free (they also had a full diagnostic option but didn’t check the price).
Michael helped me with the trouble code, and I had expected just a simple reporting of the code and expected to look up the meaning myself. He explained the trouble code as a lean code and then went on to check under the hood for possible causes.
Overall, I felt the service went above and beyond and there was no hard sell to get work done there. Highly recommended.

This place is great. Everyone is very knowledgeable, i get what i need an even some extra info on the way out. Always a pleasant visit

I only bring my cars to Pep Boys at Commack. They do fantastic work and you do not have to worry about high pressure add-​on sales because they are corporate owned.

I wish I had looked at the reviews to Pep boys before I sent my family to this place today. My parents came out to the Island to visit me and their battery died. We had to have the car towed Saturday ⁹⁄₂₆ at 6:30pm to Pep Boys. They told us that there was no way they would get to it tonight before closing at 8pm, but they would look at it first thing in the morning. Although a battery swap wouldn’t take that long the garage was full and we were at the bottom of the list when they closed in an hour and a half, so we took them at their word. With no hotel and limited space, my 60 year old parents slept on the coach.
We returned today ⁹⁄₂₇ at 9:45am. Mike the service manager and Justin another service tech seemed friendly and told us they were taking care of the car, so my father and I took a seat in their waiting room — thinking all was well. 11:15am, my father and I asked Mike if there was any update on the car. He nonchalantly told us that his mechanic put the car on the brand new lifts and popped the front driver tire. My father and I both asked why a battery change required a lift when the car and his reply was well we have to do that for all the cars. The mechanic started yelling at us that «we all make mistakes» instead of anyone saying «sorry we messed up, but we’re going to take care of it.» It was unbelievable. We had to ask him several times why the lift and Mike finally said for security reasons so the cameras can see the mechanics working on the car. However, a few minutes later Mike and the mechanic told us that they put it on the lift to check out a «cranking» they heard when they went to start the car. Meanwhile his tone while explaining was condescending and elitist. To add insult to injury, the didn’t have a matching tire for the truck and they had to order it from Baldwin. Mike gave us a story that the delivery trucks only make one run on Sundays and that the tire wouldn’t be here until Monday. He didn’t want to accommodate us nor was he apologetic for his mechanic’s error that we now had to pay for. Then a few minutes later said the guy would make another run and the tire would be in around 2:30/3. He kept changing his story and what was happening. I gave him my number to call to update us and said we would be back around then to get the car. At 3pm we called Pep boys and they told us the car wasn’t ready, but provided no other information. We got back to Pep boys at 3:30 and Mike ignored us. He finally acknowledged us and told us that the tire wasn’t in yet. After a few minutes, he said the truck didn’t come with the tire at 2:45 so he sent one of his own guys to go get it. Why didn’t they tell us this at 3? Why didn’t they tell us this when we first walked in? We were upset and agitated with the situation. He still did not apologize. He was defensive and aggressive. It was clear that we were stressed and upset about the situation as my parents live over an hour away and have work on Monday. He knew that he had control and was clear to show us that he had us in his grasp. The situation continued to be unresolved.
Mike threatened us and said that no one would work on the car until 6pm and it would be here another day. He even said that we had been harassing him all day — when he only called once to check on the status and we left the store at 11:45/12 in the morning. 4:30 — still no tire and not being serviced. The mysterious «crank» in the car was never checked or resolved. Mike didn’t even ring us up when the car was finally finished at 4:50! He had another person close the sale again with no apology — nothing. He was abrasive, demeaning, dishonest, and aggressive. I can’t believe he is a manager and that other people on here have complained about him yet he is still working. The whole experience was a mess. I will never go there again, neither will my family, and now everyone I know here will not be going there so far I have 14 cars that used to use Pep boys that will never use them again.

Their service center has gone down in quality recently, and they have lost our trust. We brought our car in because there was a grinding noise while braking, and Pep Boys said it was the rear brakes. We had the rear brakes replaced there, but when we received it back, the grinding noise was still there. We brought the car back to Pep Boys and they now said it was the front struts, a $ 1200 fix. We opted for a second opinion this time around and found the problem was caused by the front breaks, a much cheaper option.
Don’t get work done there, they’re not trustworthy.

After misdiagnosing my car not once but twice and 600.00 later (approximately) I finally got it fixed. The problem was a transmission mount, (360.00 to Fix) NOT a flex hose assembly or a motor mount that was replaced and I never got to see the replaced part so I don’t even know if it actually needed to be replaced. It was worse leaving than when I went in. Thank Goodness for Gary’s Automotive! They are honest and know what they are doing! DO NOT USE PEP BOYS FOR REPAIRS!

Huge selection on just about everything! Always get what I need.
They have a garage for service too but I’ve never tried it,
I go there very often to save money on auto care, you’re a dope if you go to the dealership for minor DIY projects.
If you’re handy, do it yourself with pep boys.

They ordered a part for my car that doesn’t even exist on my car!!! And THEN the store manager Fernando told me that they didn’t make a mistake– huh?! No apology, just a smug look on his face. Outrageous behavior, DO NOT GO HERE!!!

I needed a simple oil change. I paid more for mobile 1 oil. I do my own oil changes but due to the cold weather I had it done here. An oil change takes 45 mins TOPs! 2 and half hours later they did not even take my car. The man was so rude when I asked him what is the problem you told me an hour and a half! He said nothing he could do! Whyyy!!! Would you take my car if you couldnt do it. Going to Midas righjt next door from now on plus theres a sixty dollar
Difference

Have been going here for YEARS!!! Not bad, never go without a coupon or something though as it is very expensive. Andy is a good guy. Got the ish needed on my car, granted it was standard stuff. Although… you know when you have some weird sound in your car and you ask them to look at it? Well… I had one of those, and OF COURSE they didn’t hear it. So, may have to go back there, and drive around with them so thay can hear it too!

Had major issues with my mazda and needed to figure out with what’s wrong. Nick the service manager and derrick were extremely helpful and the mechanic Nikhil was able to explain what was going on. Definitely keeping my business from now on.

I have been to Pep Boys several times to buy parts with little or no problems. Recently I decided to use their online services to set an appointment for work on my car. I scheduled an appointment for Saturday at 1 p.m. after arriving I was told my appointment would be delayed and I have to wait 2 ½ hours. Their reasoning was people who call via telephone get top priority. using the online service was to save them time and money, but obviously it cost me.

Auto Parts.
Pep Boys is generally pretty decent for the do-​it-​yourself mechanic or tinkerer. The place is full of car parts and smells and you can generally find what you are looking for.
This location seems a little smaller than others I’ve been to but it might have just been the layout of the place — it seemed overly crowded but I was able to find what I was looking for in relatively quick fashion and get on my way.
Prices are decent, particularly when you grab sale items. They also do repair work there if you are inept or unable to do it yourself.
Parking in front.