Yellow Cab of Columbus

Personally, I’ve never used Yellow Cab. However, after I witnessed what I did about a week ago, it’s a sure thing that I never will. I would give zero stars, if I could.
I was a patron at a 24 hour business, as I am every morning, when I pulled up and noticed a yellow cab parked next to me.
I went in, did my business and watched a woman steal a BUNCH of items, curse out the clerk and threaten to blow everyone’s head off with a gun. The woman was clearly on drugs, as she had chosen to «paint» her eyes with pink lipstick.
All of a sudden, a tall black man of African descent came inside and announced to the woman «Come on! What is taking so long?»
I then say to the yellow cab driver that the woman is busy robbing the place. His response was, «So she doesn’t have money to pay me?»
So he says that he’s going to refuse to take her anywhere.
Great! I thought. The clerk had just hung up with the police and this was sort of the best of circumstances, because unless the woman were to walk, she was still going to be there, stuck, until the police arrived.
Next thing I see, the cab driver drives off with this woman in his car! Even after knowing what she had just done.
When I called yellow cab and reported this (along with his (then) current location, the dispatcher seemed less than interested until I said, «So your cab driver had two choices here. To do what was right or do what was wrong. He made the decision to not only do wrong, but involve himself in a robbery by being an accomplice and a getaway car.»
Even then, the dispatcher said in a not so enthused manner, «We will try to figure out who this is and talk with him.»
So it’s apparent to me, that they simply didn’t care about how their driver had just been involved in assisting this woman in eluding police.
Shame on you, Yellow Cab.
Not a good look, Yellow Cab. Not a good look.

If there was the option for negative stars I would have used it. My husband booked and confirmed an early morning pick up to go to the airport. The cab never showed, so I had to get little ones up and drive him.
We will never use Yellow Cab again they are unreliable.
If you need a reliable cab service you need to look elsewhere.

I would have to give this cab company less than a one star. It was a very busy game day. My boyfriend and I got into a cab we where abruptly told that they were not accepting call ins. At this point a group of people yelled obscenities at us and said that they had called this particular cab. The driver made us get out and let these people in. They continued to curse us out and be rude. Immediately after a blue cab pulled up and let us in. Yellow cab clearly discriminated against us under the guise that they did not allow call ins. Clearly your company should re evaluate your drivers and who they «choose» to pick up. I will never spend money on a yellow cab again.

The worst. I reserved a cab at 8 am for an 8:20 pickup. The gist? I was not picked up until 8:59 and was late for my 9 am meeting. Never again, Yellow Cab!

The unreliability, disrespect reports from their customers of Columbus Yellow Cab are legion! For the life of me, I don’t understand how this outfit is permitted to operate. To accomplish what the transport licensing board has failed to do, all who read this are advised to patronize other companies unless and until this outfit starts to recognize that they need to hold their customers in greater esteem than they have deemed up until the present. Über is a more respectful, reliable alternative!
And, for heaven’s sake, report them to the Columbus Better Business Bureau, (614) 486‑6336 or
. Very tellingly, this business is not a member of the Better Business Bureau; demonstrating a lack of interest in bettering their service and, by extension, bettering this community. Never mind: submit a complaint anyway; although BBB cannot gently force them towards better practices, they can post your report online.

Every time I interact w/​cabbies of this company is a poor experience. One that just happened is with car #405, he was laying back «waiting on a call» in the lot of a property I do security for, when I explained he is loitering and to please depart, he argued w/​me for several minutes, when he could have just went across the street and waited. He stated he didn’t understand what loitering meant… Really? Really. Really! If the cabbies act a fool when I interact with them not getting service I don’t want to know how they act when they do give you service. I suggest using über.

My mom was in town to visit and her flight was during the day so she said she’d just call a cab to take her. We called yellowcab at 9:30am to ensure they’d be there by 11am (she had a 2pm flight) and guess what, they never showed up. Maybe they don’t like the suburbs or going to the airport but very unprofessional. No wonder people user Über and Lyft, when you can’t even get a cab to show up as promised.

I hate yellow cab. We have been told by a driver that requests are posted and picked up by the driver. If you are a $ 100 fare you are good to go. If you live close to the airport, you are picked up late or not at all. Does not matter if you request the cab the day before. Maybe Über will take hold here. Why is it OK for yellow cab to screw me over. And not tipping is not an option because why punish the driver who did pick you up. If I call in advance I should have priority. Living close to the airport does not lessen my need.

Is zero stars an option? I almost missed my flight this morning because the cab I had requested the night before never showed up. After waiting about 15 minutes I called yellow cab to see what was going on and was told they were «running behind» and there was no telling whether my cab was still coming. I can’t imagine why I didn’t get a call to let me know the cab wasn’t coming but I definitely would have appreciated a heads up– thankfully I have a 5-​star roommate who crawled out of bed to get me to the airport on time!
Moral of the story, if wherever you’re going is important, drive yourself.

Being once again sans car because of a thingy-​thing that happened that uhhh Ryan just maybe – might have been to blame for, I called yellow cab again because of the good experience I had the last time. This time was a little bit mixed, but still acceptable overall.
1.) Still easy to order with a clear, considerate voice on the other end.
2.) Still clean and comfortable cars and vans with no weird smells.
3.) Still have good and careful drivers – no need to make God any promises you can’t keep on this trip.
4.) They now have online ordering and an app for the technological-​heads.
But this time they had a couple hiccups.
1.) My first driver (to work) was 7-​minutes late. I should had ordered 10-​minutes before I really needed them, but I was overconfident from the last time.
2.) He took the great circle route. Not exactly going 270 west to go east, but close enough for me to do a facepalm. On the way back I gave directions. The difference was a $ 21 fare versus a $ 14 one. Also I thought cab drivers know the city like vodka knows ice. Apparently not in this city. I give him a list of streets to take and he looks at me like I am from Mars???
Overall though, I am still happy with them.

Called for 2 cabs during the past week. Both arrived within minutes. Drivers were courteous and friendly. No complaints at all.

I booked a cab online to pick me up and take me to the airport three days ahead of my travel date. I received a confirmation email that my requested date and time were booked.
However, at the time the cab was due I checked the status of the order on their app and noticed it still said it was searching for a driver. I called their dispatcher and she informed me that they did not have anyone available and could not guarantee cab services. I explained that their confirmation email nor their website said anything about this and would have been nice to know since I was trying to make a flight. She agreed there was nothing to state this anywhere and sort of apologized. So now I’m sitting shot gun while my husband is frantically driving us to the airport. Hopefully we make it on time! Thanks a lot Yellow Cab!

I booked a ride the night before through Taxi Magic to have a taxi come pick me up the next day at 11 am to take me to the airport. Taxi Magic made my booking through Yellow Cab Columbus. At 10:30 am the next day, I called Yellow Cab Columbus to confirm that they had received my reservation. The lady on the phone immediately knew who I was before I said anything (must have pulled up my reservation using the phone number I called with) and she asked me what my destination was (taxi magic never asked for this). She said she would try to have a taxi pick me up as close to 11 am as she could. The driver showed up to the house at 10:59 am, and we were on the road at 11 am. Couldn’t have been any better, and I would most definitely recommend Yellow Cab Columbus.

We scheduled a cab online expecting to be picked up at 8:15. At 8:20, we called to find out where our cab was. It hadn’t been dispatched. When we said we made an online reservation, the woman on the phone said, «scheduling online doesn’t guarantee that a cab will be there.» God knows what the point of scheduling online is. The woman on the phone gave us attitude when we said we needed a cab. Still waiting.

This has been a hellish morning thanks to yellow cab.
First off, it took them almost 30 minutes to respond to a request using the Taxi Magic app, and when I called the dispatch since I needed to get to THE AIRPORT all she could tell me was that they couldn’t do much because they’re all independent contractors, even though there were drivers around.
Finally a cab takes the call and is dispatched. Well the cab continuously sits at one location for 10 minutes instead of actually driving to my location. I finally send a message to the driver explaining where my location was, which is on High St in the Short North. NOT A HARD PLACE TO FIND.
To top off me already running late since it took so long for the cab to actually arrive, the driver apparently exited out the taxi magic payment, and according to him I still need to pay. And he won’t let me out until I pay again. He promises I won’t be charged twice… Well… I did! Different amounts too because he kept the meter running after we arrived.
This was an unbelievable experience — thank god my flight got delayed or else I definitely would have missed it. And their customer service did a piss poor job at handling the situation also, stating to call back when a supervisor was in. Can’t wait to talk to a supervisor, because I definitely see TWO SEPARATE CHARGES with TWO DIFFERENT AMOUNTS on my credit card statement!

Twice now, I schedule a taxi with Yellow Cab to catch an early morning flight. In both cases the driver wasn’t dispatched until 15-​minutes after my requested time. Not too early and the weather was fine.
At best, they guys are unreliable.

I called Yellow Cab to pick me up from OSU hospital because I had horrible back spasms and needed a rise home. I called and ordered a cab and asked approximate ETA and the guy said he was unsure but that they would get one to pick me up as soon as they could. 30min later someone called to say they were sorry but they were still working on getting a cab to me. Finally 70 min AFTER I originally called, I saw a blue cab and grabbed it. Never saw a yellow cab. Not sure why it would take so long when I was on campus. This is the second time I’ve called and none have shown up. I’m finished with this cab company.

I was honestly terrified to try this cab service because of the reviews about them not showing up. However, I found myself in a bind when my usual taxi service (Central Ohio German Village Taxi) told me that they didn’t have any cabs in my area.
Desperate to get to an 8 AM class, I called. A person speaking fluent English answered the call and took my request. About 5 to 10 minutes later, an automated message told me that my request had been processed and a driver would be on their way. Shortly after, the driver called and told me they would be at my home in 10 minutes. He called once more to it me know when he was outside. He arrived at my house no longer than 35 minutes after my initial call to yellow cab
That experience alone was worth five stars, however when I called the next day I had an unfortunate occurrence with the driver.
He was at the wrong address when I showed up outside. He also neglected to ask which route I preferred, which led to us taking a long and unfavorable route along the highway. When we finally arrived at my destination, I attempted to pay with my credit card. It was trouble. The machine repeatedly declined my credit card because of «insufficient funds.» Without enough cash to cover the trip, I repeatedly checked my balance with both a teller and an automated system. After being told that I had more than enough available to cover the cab fair, I suggested that his electronic payment device was the issue. Yet, tapping the screen, the driver repeatedly insisted that it was my card or my «insufficient funds.»
Frustrated, he drove me to a nearby ATM where I withdrew the cash (successfully) to pay him. Upon my return, he simply stated that there must be something wrong with his machine.
Long story short; in my experience they are reliable except when it comes to methods of payment. A lot of your experience depends on the driver you get.

This company has left me waiting for an hour for a pick-​up on multiple occasions. Calling the dispatcher only results in offers to «refresh» your call to drivers, not a guarantee that car will pick you up in within a certain amount of time.
If time is of the essence, call a different cab company.
That said, their cars are clean, and the drivers are nice.

Just thought I’d update with a tip. I’ve used online scheduling for Yellow Cab two times now and both times they have shown up 15 – 30 minutes late. Whereas if I call and schedule a cab, they come on time.
Why? Well, it seems that when you schedule online, they don’t dispatch a cab until the time you chose for pick up. Meaning they are leaving to come get you at the time you wanted picked up. I’d suggest, if you’re scheduling online, to choose a pickup time at least 15 minutes early to be safe.