Trek Bicycle Store

I am an avid road bike enthusiast and triathlete. I have several bikes including a Trek TT bike and a tandem. I avoided this store at first – thinking they were only touting the brand – BUT then took advantage of their proximity to me and found them to actually know what they are doing and now fully trust their work on any of my family’s bikes.

Im surprised at some of the negative reviews on here as my experience here was great. That being said, my wife and I are relative novices when it comes to cycling. If I were looking at getting a $ 5k-​$ 7k road bike, im sure I would have different questions for the staff here. This place is definitely not the cheapest but the quality is just so high.
The experience: This all started when I decided to get my wife a new bike for her bday. We did A LOT of shopping around locally at large stores (REI, Dicks, etc) and small, local shops (BikeSource, Once Ridden, etc) and Trek was by far the best place we went. Chloe was the rep who helped us and was fantastic! She was incredibly knowledgeable about the different models that would fit her lifestyle. She test-​rode an FX and fell in love. There were a bunch of FX models ranging in price from ~$ 370 all the way to well over $ 1000. Chloe was super helpful in telling us the differences in the models and what components a novice rider like my wife would really need. In the end we settled on the FX 7.2. It was such a great experience that I actually got one as well!
Update: I bought ergo grips after the fact and took them home convinced I could install them on my own. Im also cheap so I was trying to avoid the $ 10 install charge. After realizing I didnt have the right size allen key I had to take it back and have them install them after all. The manager on duty was SUPER nice and did it free of charge. We will be Trek customers for years to come!

Dude copped a real tone of voice with me when I called to cancel a test ride. I thought I was being courteous by calling rather than being a no-​show.
I immediately knew by his tone that he and I were never to be friends in this lifetime.
Perhaps he was angry because no one is buying their overpriced bikes. Instead try «performance bike» or «roll: on Lane Avenue».

Was in the market for a new bike. Heard trek had some nice stuff going for it and on a bike ran across a trek dealership. Was waiting at the highest end bikes row for 10 – 15 minutes and the place wasn’t very busy or full of customers. Meanwhile the employees were talking in the back amongst themselves.
Finally Matt came and asked if I had any questions. I had a time sensitive ride with a group and so I told him I would return for a test ride and questions. When I got back, waited yet again 15 – 20 minutes until I seen an employee named Denis. He was helping a customer out and said someone would come by promptly to help me out. Waited another 10 minutes with no help. So went back to the service side while watching Denis try and avoid me. Finally asked him for help and he got Robert to helped me out.
I had my S-​works with me and asked Robert to compare the two and why I should buy trek over specialized. He only mentioned the fork and front wheel and aerodynamics but did not mention geometry, mechanical vs electric, comfort/​fit, performance vs relaxed type or anything. So considering the research I’ve done beforehand despite the little knowledge the employee had (Denis had a mechanic help me out) I decided to test the ride bike.
Took the mechanic about 10 to put my pedals on and fit the seat height. As I was walking out for the test ride, Denis asked Robert for my collateral, as if my 7k bike was not worth enough testing out a 5k bike.
Test ride:
The electronic shifting was out of this world. Although it was not adjusted properly. Just as I was feeling the test ride was not a complete mistake… I got off the saddle to try some sprint shifting and almost went over the bars. The shifters were not properly tighten up. So as I pulled, they moved very easily. Test ride lasted no more than 10 minutes. No bike is worth braking a body part over. Needless to say, when I got back to the shop. I just wanted to get back in my bike and go home.
But unfortunately my pedals were on the trek. So that meant waiting another 15 minutes. I asked Denis if I could barrow a wrench to do it myself. And he barked at me like a child that I needed supervision using tools. So here I’m watching 4 employees, non of who can take my pedals off for whatever reason off a bike that nearly killed me.
Long story short, Denis is a rude old bitter man who does not know the value of customer service or how to manage two customers at the same time. He lacks great deal of management and personality and needs some training on it. Robert might have been just hired from my experience with him not being able to swap pedals in a way but he was super polite and tried to help me out as much as he was allowed by Denis. He over torqued the seat collar with a torque wrench. I am not getting a trek and sticking with specialized. A shame this was a bad experience. I wasted my time here. Go else where or don’t talk to Denis.

Good deals, frequent sales, incredibly knowledgable staff.

I really can’t make up my mind on this place. Sometimes the service is great, other times it isn’t. The assortment of merchandise isn’t so great here that service doesn’t matter. But I do love having a bike shop up the street from me. When you can’t get a tire back on the rim, you need a tube, etc. it is so great having a place nearby that can help. Here’s an example of the «tale of two services.»
Last summer, I was highly involved in my work-place’s Pelotonia effort. I went into my local Trek store to browse but also to ask if they would be willing to donate anything to our Pelotonia-​benefiting auction. I never got the chance to ask for anything, out of the 5 employees working, none of them were interesting in speaking to me despite my interest… about anything!
Last Sunday, I had a tire that I wanted to change. I wanted to put an old tire on an old bike on my bike trainer. But I just couldn’t get that tire changed! I showed up to the Trek store before they even opened, and they let me in, helped me out, and sent me on my way.
I don’t understand this discrepancy. I don’t have any brand loyalty to the Trek brand; I have one Trek bike, but it is hardly my most-​frequent ride. I like having a bike shop nearby, but the fact that it is a «Trek-​branded» store does nothing for me. Regardless of the brand the shop pushes, I value good service, good prices, and good selection over all else.

I love my Trek Mountain Bike. I’ve had it for years now. It’s one of those purchases I made that strapped me financially for a while, because of the high ticket price. Has it paid for itself? Yes, in spades. I have to recommend this brand of bicycle, especially if you’re looking for the best in quality and service.
The crew at this Trek Store not only know what they’re doing, they really enjoy what they’re doing. This does not happen often enough in the retail industry. The store is very big, so you can definitely find whatever you need in stock. They are conveniently located between Morse and Rt 161 on North Hamilton Road, so it’s easy to find and easy to get to.
Track on over to this Trek store, but be ready to spend some coin. If you’re a true «Trekky», you’ll enjoy the atmosphere and you’ll enjoy their bikes even more.