The UPS Store

Totally awful, unprofessional store. Their hours are clearly posted, and their store is supposed to open at 8 a.m. I had packages I needed to mail today and only a one-​hour window in which I could do it, so I arrived at 8:15 a.m. and the store was closed — shut, dark, locked up. There was a man there too trying to mail something. We both tried calling the store number, which would ring a few times, say there was an error and hang up. I waited until almost 9, and no one showed to open.
These stores are franchises, and the owner of this place unfortunately owns two stores in Columbus. I called the corporate office to complain, and was informed the stores MUST be open at the appointed time, and the person at that office said she would file a formal complaint.
Later, I got a call from a woman at this store who sounded a bit put out that I had called corporate, but did apologize and said the person who was supposed to open the store had a «family emergency,» and from what she said I got the sense this was a vague «my kid woke up with the sniffles» variety of «family emergency.» She also said the store has been short staffed because someone quit.
To the franchise owner who is making UPS look terrible: first, you run a business that people are depending on to be open when it says it will, period. As a business owner, you must know that your employees will flake out sometimes and you need to put systems in place, such as two people opening, so your customers are never left in the lurch. If an employee does call in sick because their kid’s babysitter forgot she had a manicure appointment or some such thing, grab your to-​go mug of coffee, get in your car and go open the store yourself. As a former manager, I’ve been there, done that. Why don’t you?

I would give no stars!!! They were so rude and the lady put my small Carton Of Easter eggs in a box that could fit 12 and said that will be 40 dollars. I was like that’s crazy called my mom and said the box is huge and way to expensive and the lady was like no it’s not. Anyway she made me pay 4 dollars for the box and 5 dollars for her time packing it when she didn’t even pack it right!!! Don’t come here they over charge you!!! I mailed it at storage masters for 14.25

Came in here today and the blonde lady cashier literally kept giving my 8 yr old daughter a dirty stare and then me and constantly at my daughter. Would never come back here again for the fact that she made us feel uncomfortable.

I understand charging to print but charging to use «email» is stupid. If youre going to print save yourself some money and put it on a flash drive.