The Little Clinic

Before going to the little clinic, I decided to do some research and check to see if it was covered by my insurance and so forth. I arrived fairly early, 8:30am on a weekday, and was seen, diagnosed and had a prescription in hand in a little less than an hour. I was highly impressed! This was a lot faster and more convenient than going to my normal pcp. I’m not typically a fan of going to the doctor because I have trust issues (haha) but the people working at this little clinic genuinely cared. I even received a call 2 days later from someone at the little clinic asking how I was feeling! Whaaaat?! I will for sure go back the next time I have an illness and need a doc ASAP.

Brief summary. The woman who saw me gave no introduction and did not share her credentials, no bedside manner, no pleasantries. That being said she asked a lot of questions about my medical history, symptoms, etc. I was in and out with a prescription in my hand and believe I was properly diagnosed.

You know it’s a wild notion to think that healthcare should just be free. When aspirins are marked up to $ 17 per pill in a hospital you think us Americans could see we are getting the raw end of the deal.
The Little Clinic is in on it too. If you don’t have insurance it’s out of pocket and still expensive. Just to see the NP is $ 85 and then, if she thinks you need meds, it’s more depending on what you need. If she doesn’t want to give you anything then you still pay and will come back again to pay $ 35 extra dollars to try again.
The ladies didn’t know prices. They quoted me a totally different number on the phone then when it was time to pay. But when you are in a crunch and you have no other options you are forced to hand it over. It was a joke like the rest of our healthcare.

The Graceland location is always well-​staffed, polite, and professional. I was in and out in 20 minutes and got the information I needed.

After my negative experience with The Little Clinic I attempted to contact their customer service department through normal means (emails & phone calls). I also wrote about it here, because I think that other people should know about what happened to me, before they consider using The Little Clinic for healthcare. Oddly, nobody contacted me because of the normal means I used to contact The Little Clinic. I was contacted because of my negative review here. Although, I am glad that The Little Clinic contacted me and I am happy if my review has been helpful to others — The Little Clinic should respond to customers, who contact them through normal means.
Once The Little Clinic did contact me via e-​mail they said that want to make my situation «right» and gave me a contact person, who would «expedite» my customer service. I e-​mailed this person and 3 days (really fast, huh?) later she got back to me. It was at this point that I came to see that even though I had only had a bad experience at one The Little Clinic location — as a company I would not recommend EVER doing business with the The Little Clinic.
I was contacted by a woman who works as a «clinical liaison» for The Little Clinic. She never made me aware of her credentials, but she did attempt to diagnose me over the phone, without EVER having examined me. I could not have been more horrified by this unethical and unprofessional behavior, which was clearly sanctioned by The Little Clinic. Moreover, the diagnosis that this «clinical liaison» gave me was the opposite of the one given by 3 other healthcare professionals, including the nurse practitioner from The Little Clinic, who initially diagnosed me.
Really, I was expecting an apology. But instead I The Little Clinic attempted to mislead me, because they clearly feared some sort of further complaint on my part. I understand that many of these types of clinics appeal to busy people or those, who don’t have regular access to healthcare. No matter who you are you deserve better care from your heath care provider. Don’t go here. Not only will you be putting your health at risk you might be subject to the unethical practices of this corporation as a whole.