Staples The Office Superstore

This store along with many other Staples locations used to good places for electronics and office supplies but thanks to poor management over the last year things have changed for the worst.
I bought a clearance item 2 weeks ago and went back to see if they had another and they did. Many items in their clearance area are not priced and you have to check with clerks. The clerk politely told me the price on the item is $ 20– I said I just bought the same thing last week for $ 10.
I then ask the manager standing close by why the price had changed for the very same thing. I am told that prices can vary week to week on clearance items.
I went home and called corporate Staples who then claimed that what I had looked at for a second purchase was really a different item and that’s why the higher price. This was not accurate, as what I had looked at today was identical to my earlier purchase!
One this is for sure. At Staples these days, THE CUSTOMER IS NEVER RIGHT!!!

So disappointing. I counted at least 10 employees around the store, and yet no one asked me if I needed help or stopped walking and talking to each other when I asked them for help. Their conversations about store labels not printing automatically were too engrossing I guess.
When I did get vague directions to the bankers boxes, no one offered to show me. There were no prices on the boxes or the shelves. I stood there and looked up the prices on my smart phone.
No one helped me lift or carry, no one noticed when I left and came back in to get a cart to move the heavy case, and the cashier complained that I was buying a case of boxes instead of the retail unit… which since there was no label, price or help, I had no way of knowing. With three employees searching for a bar code, I had to point out the sku… an unknown concept to them.
The cashier apologized for the lack of customer service, but admitted when asked that they were super busy with store stuff, and shopping later in the day would result in a better experience.
Points for honesty. Negative points for customer service.

They have a UPS drop off here. A copy center too. Buy ink cartridges here.

I have been a Staples Rewards card customer for decades but am tired of the inconsistent rewards and rebates, that I will take all of my future office purchases to Office Max. For the past 6 months, I have had not one positive experience from cashiers giving incorrect information which precluded rebates to online submissions which the confirmation email reflected were accurately submitted but the tracking number was in error to the inability to earn rewards unless spend at least $ 200 per calendar quarter and ink recycling $ 2 rewards are no longer available unless purchase ink for over $ 30.00 the PREVIOUS 6 months. If the cashier can get it right when it is a buy one get one free instant rebate to the website giving inaccurate tracking information, it is a huge waste of time. If they would have explained these new terms in advance at the time of purchase, I could have avoided throwing money away at Staples. Instead, I was rebuffed by the cashier as «not understanding it and to go online or call the 1−800#.» In retrospect, if the cashiers had accurately explained the change, customers would not have purchased the product or recycled cartridges unless they knew they would qualify for the reward or rebate.

Service was not so great at this location. For some reason this store is overly cluttered. The end caps always seem to be a mess, and their seasonal displays are a bit of a disaster.
For this recent visit, I needed to return some defective magnets I had purchased, and they kept my entire receipt. They told me it was store policy to keep the entire receipt when you return one item. Seems a bit off to me. What if I had purchased a computer on that receipt? I’m just going to give it up?
Overall, poor customer service and likely a poorly managed store due to the conditions. I’ve stopped shopping at this location due to it.

Good place for office or school supplies. I’ve always been able to find the product I was looking for. Reasonably priced. Large selection.
Staff have been professional, but maybe a bit complacent. I am standing in the check-​out line and was ignored by the person behind the counter. Someone else came up and asked if I was being helped. The phone rang. The person standing behind the counter mumbled under his breath, «do you sell paper», before picking up the phone. Probably an off-​night for him. But I heard him.