Sprint Store

Very disappointed with sprint. I have been a customer since I was 19. I decided to add a line to my plan utilizing the «promotion 4 lines for 100 dollars» mainly because I thought such a big and well known corporation that I have been giving money to all these years would honor and have enough organizational skills to manage quotes, discounts, and simple math among their employees. I was quoted at 186 in jan. And signed a contract for that amount. The salesman and I Figured out deductions, promotional changes and fees which I agreed to no more than 208 for my first bill considering I added lines (186 would be my monthly). In saying that, I paid 307.07 in feb and 182.17 mar and Aprils bill is supp. To be 244. Consistent bills with the correct amounts and the ability to utilize customer service representatives in different states with the correct information is key. I have spent hours reviewing my bills each month and way too much time reviewing the contract. Very disappointed with customer service via phone and the salesman ship at the store is great but not translated throughout the company.

I’ve been coming to this Sprint for over 10 years now and over the past couple of years I have noticed huge changes in the store. Not only is the layout more inviting and innovative, but the customer service has significantly improved over the past few years.
The attention to detail is really impressive. In my most recent visit, I was assisted by Michael and the Store Manager came over several times to make sure things were going well. It’s obvious he does a great job in training his staff very well. I was very impressed.
Thanks for the great service!

They have always been helpful and get me what I need. I love that I finally have a phone plan that my husband and I can be on with our four teenagers. Sprint worked hard to get the lowest monthly bill they could and still provided the services I needed. When my invisible shield cracked, they replaced it no problem.
They are a big slow, but I have yet to go to a cell phone store that isn’t! On they that the iPhone 6 came out — I drove right past the HUGE line at the apple store and headed around the corner to this place and walked out with my new iPhone in 25 min — no line!

This Sprint store sucks. Their sales people are condescending, rude and dismissive. I called and they put me on hold when another customer walked in the door. I’ve been in sales and sales management for more than 20 years and would never stop a conversation with a customer to talk with another customer. I’d finish my conversation then move on. Simple courtesy in my mind. I talked with the manager who was decent, but defended his staff’s behavior. Needless to say, I won’t upgrade my phone or renew my contract at that store. I’ll go to Best Buy where you can get a $ 90 buy back on an old Samsung S2!

The only thing that keeps me here is I spend time at Easton and Sprint’s unlimited data plan. Their Service Department is slow, even the scheduled appointments don’t help. The staff with many one exception are a bunch of rude 20 somethings who don’t think anyone over 30 knows anything about technology. I have a degree in Electronic Engineering, but they don’t want to hear anything. One of these idiots even argued with me that the traces inside the battery cover wasn’t part of an antenna.
This past week, the power button on my droid failed and I couldn’t bring up the screen. I told the nitwit it was fully charged, but he had to put it on a charger and wait 20 minutes before trying anything. Then he took it back to another technician who didn’t even look at it, but they sat and chatted for another 20 minutes. Finally they bring me my phone back and tell me I’ll have to wait 3 days to pick up a new one. They don’t have a HTC EVO on hand?
Later I learn despite the dark screen my phone is actually on when I get a call and that brings the screen up. I then turn off the screen saver timeout and I can use my phone again till the replacement comes. No thanks to these nitwits. If your phone does have other problems, all they will do is a factory reset and send you on your way.
These technician’s couldn’t troubleshoot their way out of a wet paper bag.

Worst customer service ever! We walked in put our name on the list and waited and waited and waited. The screen that tells customers where they are in line was not working. Almost every employee had a trainee with them and they were literally standing around not talking to customers but to each other. Waited for an hour and only saw 4 people receive help. I am half tempted to go back to Verizon.

I’ve been here several times to get my phone upgraded. Youtube will tell you a lot about new phones – so many users are reviewing phones on there! The last time I went there was in January 2011 to upgrade my phone to EVO Shift. The upgrade process was pretty less painless. Here goes my latest experience:
I went in and told them what I wanted. My dad is on the account, too. He picked out a new phone, too. It wasn’t too long to get the new phones. It was near closing time – they only had two cashier reps checking out people. One of them said sorry for the wait, and said one of their coworkers called off. No big deal, however we did have to wait a while at the register. They had to register the phones, and multi-​task with other customers. It was a little annoying, but I understand. People do call off.
What you may or may not know with Sprint, they do charge you an activation fee (for new or existing customers). For some reason, they cannot remove it from the store. We’ve get new phones every 2 to 3 years, and every time we call their customer service line to waive the fee. It has been no problem for them. And I’m glad we called! They found that my dad’s employer qualified for a 20% discount on our bill! Another win for them – they have an unlimited data plan. None of the other carriers do that!
I wouldn’t recommend buying any of their cases or extra chargers. They want around $ 30 or so! You can buy them for about a third of the cost on eBay.