Sears

Not only are the Sales Staff friendly and helpful (particularly Richmond, Anthony and Leela), but the Store Manager Randy and Assistant Manager Beverly are always willing to jump in and help out.
Great sales help, too… I got a name brand 2-​liter double basket deep fryer at this location for only $ 32 during one of their Friends and Family sales! I also have found some really cool Star Wars shirts and a Marvel Secret Wars shirt.

Purchased a water heater and after getting it home discovered that the box was missing 1 part. Some kind of small valve that screws onto the tank. Husband is installing this himself so he is already nervous and aggravated.
After first trying to find the part in another store and several hardware places we finally gave up and called Sears who told us that we had to bring the whole thing back in. They don’t carry the valve separate. We could order it online but it would take a week to get here and there would be no hot water till it got here.
Hubby had to un-​install the whole thing and drag the entire mess back to the store. Once we got to the store we found out they didn’t have another 1 in stock as we were told. Ended up having to go all the way to Lancaster to exchange the one without the part for another.

The only reason they’re getting two stars, is because the people on the loading dock did great… But we’ll get to that…
My wife and I went in last night to buy a new snow blower. I had already picked out two online that I liked, and wanted to see them before making my decision. We got to the store, looked at them and decided on the larger one of the two. 3 sales people sat no more than 10 feet away and never greeted us, never asked if we needed help, barely looked out way. I understand one of them were helping someone else, but the other two couldn’t be bothered.
I went over and asked for help, and the guy looked at me and said «I don’t know anything about snow blowers, and she’s already left.» I told him that all I wanted to do was buy it, I didn’t have any questions… And he rolled his eyes and reluctantly helped us. He rang us up, while another employee sat there, mumbling something about the whole transaction. They acted like I was asking for their first born child when I asked if we got any discount for using our sears card for the purchase.
He rang us up and we went to the loading dock to put this massive snow blower in the back of our SUV.
The staff at the loading dock was great. They were busy with another customer that took a lot of time, and they were having computer issues, but were apologetic and kept updating us while we waited.
Finally, the (I assume) manager or team lead came out and said she took $ 10 off our total and refunded it to our card for the inconvenience of waiting.
The snow blower didn’t fit in our SUV in the box… Mani unboxed it and loaded it up without complaint, and still apologizing for the wait. He was great. I give Mani 5 stars, but the staff inside the store get 0 stars. Worst sales and customer service staff I have dealt with ANYWHERE.
I will not be shopping at Sears at Westland again… It’s close to home and easy to get to, but if I HAVE to purchase from sears, I’ll just go to Tuttle…
If all of your staff is this way, just shut the store down and save your money, Sears. They’re not helping you any.

I hadn’t been in Sears for a few years. Since I had a gift card and was in the area, I decided to check it out again.
The store, while pretty old is still nice enough and stocked decently. Prices are higher than I typically like to pay. The merchandise and especially the clothing is nothing to get inspired about. Kinda ho hum with a big yawn afterwards.
I also checked out their shoes but the prices weren’t very competitive with Kohl’s or Target so they didn’t get my business this time.
One thing I did notice was that there were very few customers (and employees) to be seen. Makes me wonder how much longer they will be around.

I had to go here to return a gift that was purchased onlin;, It took over a half an hour for them to figure out how to do it! It should have been a simple return, take the product (that was purchased from the online sears) and refund the money. It took three different people before they could figure it out. I will not be returning.

I stopped in here today looking at refrigerators. We were greeted promptly and asked what we were interested in looking at etc… While the first sales woman we dealt with was a little clingy, she was very sweet & knowledgeable. However she had to leave for a part and handed us over to her manager who pretty much did everything he could to cut the price down to a number that we finally thought was too good to pass up!
The store was surprisingly clean and well maintained considering the area. There were absolutely no «hood rats» (as stated in a previous review) that I saw as we walked through the whole store. The rest of the mall is pretty much deserted, so there’s not really any reason for anyone to «loiter» around anymore. It is sad to see the mall kind of slowly slip away. I’m not much of a mall rat, but it is nice to have a Sears this close to my neighborhood in Grove City!

If you buy a shirt here, make sure they take the ink-​squirting anti-​theft tag off before you leave the store. I had to go back a second time, once more than I ever wanted to.

Went here after checking online since it was the only store in Columbus that had electric mowers «in stock». Mid-​teenage sales jerk told me they were out of stock but would take ten days to arrive if I paid for one now. Then he tried to sell me a «very nice» $ 400 gas mower. apparently he didn’t know the difference between electric and gas.
After fending my way through a crowd of «hood rats» hanging around the front door, I went home, searched craigslist, and had a 2 year old perfect condition electric mower for $ 150 cheaper than I would have paid anyways.
Like the rest of Westland, this place is dead. why bother with this place when there’s better outlets in the area (IE target on west broad, and home depot for home improvement).