Safelite AutoGlass

Just had my front windshield replaced by the pros at Safelight off Veterans Parkway. Didn’t get the names but these guys are professionals. Safelight should be proud to have people like these representing their brand. Store is very nice and inviting. Thanks guys for a positive experience. Thanks

I am going to give an honest review. Here it goes,
My car got broken into and my passenger window broken. I had my insurance take care of it and scheduled an appointment with safelite mobile service. The technician was punctual since I was given a 0800 – 1200 timeline and I was the one he worked on first. Here’s the kicker, the tech did not know shit about how to change the window on my vehicle which was a 2013 Volkswagen GTI. He started to take stuff apart and ultimately breaking my window regulator. After 2 hours of working on my car he called me down and said that he will send another tech 2 days later to finish up the job the he didn’t know how to do. He also did a horrible job on putting back my door panels, he tried to pry out some of my door panel trims leaving huge scratch marks and left with without even putting a clear cover on my window. I immediately called their office and asked to talk to the manager in which he wasn’t in that day but they scheduled me for an appointment that monday. That monday I spoke to the Manager and I showed him all the damages in my car he said he will take care of everything in which he did. Bad part is that they put a glass on my car without a regulator to hold it in place. They only put a single piece of tape on the side thinking it would hold it but after driving for 3 miles, the glass fell into the panel and I had to drive back and have them re-​do their work. So they taped all sides and making sure it wasn’t going anywhere, Huge hassle on my part, waste of gas and waste of time. It took about 2 weeks to get my car back to top shape but I give them props for taking care of the situation even though it took a lot of waiting. All I can suggest is that they should train all their technicians to every car that they are repairing, being prepared ahead of time and knowing the job at hand.

The techs were informative and courteous and helpful.

Fast service and easy check out. Very friendly atmosphere. Highly recommend to all my friends and family. Overall a great experience.