Rife’s Autobody

Simply the best. Always have been. I’ve got a S 2000 and they are the only ones I trust. More importantly, they have done work on my wife’s and kids cars over the years and l know that the repairs were done in a way that keeps them safe. That’s the bottom line… of course.

Walked in Randy took the car back to the shop right away, returning 10 minutes later all good to go. I offered shop time payment, handshake only and said think about us with future repairs
Class act thank you

Super nice people. I did not get my car repaired there last trip in, although in the past they did fix my Honda Accord after a nasty hail storm, and they did an excellent job.
I called them this time because I needed to mail back a defective tonneau cover I had bought for my truck. I had run around town going to UPS, FedEx and U Haul, and no one had a big enough box. I then called Rife’s to see if they had a box big enough that I could purchase. Given the strange request, I really didn’t have much hope they’d even entertain the idea, but boy was I wrong. They took the time to understand my dilemma and went to the hassle of measuring their empty boxes for me while I held on the phone. Turns out they had two boxes I could try. When I arrived they walked me out back and let me have my pick and didn’t want anything in return. The box worked great and I got my cover mailed back to get my refund.
If every company exhibited Rife’s willingness to help another the world would be a better place!
Like I said, super nice people. I’d highly recommend them for your car repair needs.

I have a VW Jetta and have had the unfortunate experience of needing to use Rife’s Autobody three times over the last eight years. First was for a collision with a deer followed by hail damage the same week, then a few years later for a minor bump on the back of the car, then most recently for a frontal collision when a car jumped out in front of me. None have been my fault, so I’ve been especially keen to have my car repaired to a like new condition.
If you see my car today, you would never know it had been repaired because they did a great job matching the paint color and used OEM parts. They were also good about fixing the little details that other shops miss such as warning and emission control labels that are under the hood.
I can also speak to their willingness to fix issues that crop up later; my A/​C wasn’t working as well as it was before the deer hit, and they repaired it with no hassle.
My most recent experience had an especially incompetent insurance adjuster who promised to book me a rental and didn’t follow through. One of the Rife’s staff was able to quickly set me up with a car and have them pick me up.
On the downside, I agree that Rife’s is not the quickest shop both in the delay in scheduling as well as time to completion. I’m willing to wait for the quality, but if you don’t much care about your car I bet other shops are faster.

I don’t understand all the negative comments here. This is one of the best shops I’ve ever dealt with. While no one is perfect, they are very professional and fair. Yes, they cost a bit more than your chain shops and mom & pop garages… But you get what you pay for here.
My 2015 Acura RDX was rear ended on 270 in stop & go traffic. It had less than 8,000 miles on it at the time. The dealer told me that they send their stuff to Rife and would be happy to handle my work with a mark up. I think dealing direct with Rife was easier than going though the dealer and the communications during the estimate and repairs eliminated the typical middle man confusion.
It did take a few weeks to schedule my work but when it was in, it was quick and as promised. I believe the work was done right and the results look excellent. My vehicle was returned fully detailed (inside and out) and that was a nice surprise.
If you’re looking for cheap or if you want to bicker, this is not the place you want. However, if you want professional, clean, and right then call Rife!

Jon,
Thank you for checking in on my issues. 2 of the 3 items were corrected. The major issue with the paint not matching is still not rectified and is have been told it will not be fixed. I have also not recieved a reply on why it appears to be a different shade. I will post a pic via Unilocal so you can see the color difference.

these guys are rip off… they wanted Audi A6 my front right fender to be replace and need to be repainted, which would take around a week. I went to them as they are Audi certified, they charge u more… my dent was done as paintless dent removal in 3hr, costed me much much cheaper than what Rife’s quoted, Got it done at Dent Doctor

Several years ago, I had my Lexus repaired and the car painted at the Grandview Heights location for a total bill of over $ 10,000. I experienced several long delays and an almost total lack of communication from the staff. After almost two months, the car was completed and it was an impressive job. Even though I was dissatisfied with the customer service from that last experience and the long delay in completing the car, I decided to return to Rife’s for repairs on my other car for damage resulting from a rear end collision. The insurance company estimated the repairs at $ 2,800.
I took my Jaguar into the Grandview shop for a repair estimate on July 17^th. I was told by their estimator that the car would be «torn down» to determine the extent of damage and then an estimate of repair would be prepared and discussed with the insurance company. He told me that the bumper would be removed to inspect the care and complete an estimate.
I informed the estimator that the Jaguar was a hobby car and that I did not want extensive or unnecessary repairs that would be over the value of the car and would result in totaling of the car. I told him I wanted it to look good, but not be restored to showroom condition.
I stopped in on Monday July 22^nd to request have some additional work done on the car. I was requested to follow the estimator to his desk, where he should several pages of notes from the inspection of the car. He proceeded to inform me that the damages required removal of the floor pans to replace frame components and that the repairs were going to be somewhere in the neighborhood of $ 11,000. Again, I informed him that this would total the car and I did not want that to happen. As I questioned the estimate he kept repeating «100%!» which became very annoying. I said that I would like to have the insurance company adjustor discuss it with him and left the building. I looked at my car before leaving and it was obvious that the bumper had not been removed. The rear seat was lifted up, which was the only «tear down» that was performed. The insurance adjuster talked to the estimator and the manager several times and was unable to come to an agreement on the repairs and the costs.
I went to pick up my car on Monday July 29^th and was informed by the estimator that before releasing the car I would have to pay $ 500.00 for the «tear down» and the estimate. I was shocked and asked why I hadn’t been informed that there would be a charge for the estimate when I dropped off the car. I did not receive an answer. I then asked how the cost could be $ 500 to remove the rear seat, which is a five minute procedure and write an estimate. His answer was vague and incomplete, which was frustrated and angered me. He made a statement that his company was «in business to make money.» At that point, I left the building.
I filed a complaint with the Better Business Bureau against Rife’s, but the owner defended the exorbitant cost for the estimate stating that parts were ordered and that there as an «administrative fee.» In fact, no parts were ordered — per the secretary, I was informed that a used bumper and trunk lid was put on hold with a salvage company.
In a message from the estimator, he actually stated «we got the price up to $ 11,000» as if it was his goal to get the highest possible cost for repairs. Over $ 8,000 more than the insurance company’s estimate!
Incredibly poor customer service and price gouging, most amazing, since I was a previous customer.
Would not recommend Rife’s Autobody to anyone!

This update is in response to the Comment from Jon M. of Rife’s Autobody. The shop had the insurance estimate on Nov 28^th, according to the fax report. Why wait 2 weeks, less than a week before the vehicle was scheduled in for repair, to order parts? At the very least, the parts people should see the vehicles scheduled in and check the parts on hand for that repair a couple of days ahead. Granted there are always things missed, as in this case, the hood could not be lifted as the deer crushed the hood beside the latch… But these are not what caused the delays on this vehicle.
I pick up the vehicle today, I only hope that I can update my review after doing so and give credit where I hope it’s due! I want to believe all those who sing the praises of this shop.
After waiting what seemed like forever to get my car back. I can say the work that was done appears to be good. The paint has no obvious blemishes, granted it’s January and I can’t really wash the car. I don’s see any obvious mismatch in the paint colors. Impressive considering it’s a black peal/​metalic color. The panel gaps look even, and headlights are aimed properly.
I’ve changed my rating to give the talented people doing the work on the cars the credit they deserve.

From the moment the assessor started to look at my car, he was snarky. I was trying to point out the areas of damage, and he told me he couldn’t write while I was talking so much. When I asked him to explain something, his response was, «I have 18 years of experience doing this». That might explain why he is qualified to answer my question, but it certainly didn’t answer it. The interaction went downhill from there, and at one point, I actually feared for my safety, because the man became so agitated with my repeated attempts to get my question answered. I can’t prove it, of course, but the way they regarded me felt misogynistic. I gave it one star for cleanliness. That’s about all I could find that was good.

I tagged the front bumper on my car and while not terrible, it was annoying me every time I saw it.
I took it in and had Rife’s look at it. Overall they did a great job on the repair, but I paid it out of my own pocket and I’m not sure I got the best deal. It was also two days later than originally promised.
All of that being said the work was done very well and the place is neat clean and easily accessible.
I would go back again, but just negotiate a little harder.