Retagit Your Community Exchange

Their employee Steven is extremely rude and treats customers like they are a nuisance. He snapped at me: «you’re going to have to wait then!» after I had the audacity to say: «Good morning, I’m just here to pick up the U-​haul that I reserved.» I guess he was overwhelmed by the complex task of unloading items from a truck when I asked. I should have known that paying customers shouldn’t speak to Steven until they are spoken to. They should just wait patiently for the poor service that will most certainly ensue.
To make matters worse, when they finally got around to helping me they didn’t even have my U-​haul order correct and I had to go to the main U-​haul location for the missing items.

Rented a Uhaul van from them and it was the perfect experience. No hassle, just a straight here is the van, look it over, sign here and I was on my way.

I started bringing in cellphones to Retagit to sell because I fix/​restore/​build/​review phones and I always end up with a bunch of phones. I figured I would take them in and sell them as they were just taking up space. I did sell a few older model Verizon phones but when I had a few brand new released Verizon phones, I figured I would consign one. This was about 7 months ago.
The product was sold around October and returned a couple weeks later because «the phone was bought as a gift and the person didn’t want that specific phone.» That’s fine. I called back about a month later in November and found that the phone was put in layaway. Perfect.
I decided to take a few iPhone 5s’s and a blackberry to the Hudson St. Store. I met with the Manager Paul at that store. He went on to tell me that Retagit has never bought or sold Verizon phones. Store policy apparently. I asked why and he went on to explain to me that Sprint and Verizon phones don’t have SIM cards. Only AT&T does. That’s why they only deal with AT&T phones. (Obviously he had no idea what he was talking about.) To date, Retagit has bought and sold 350+ Verizon phones. (Not from me) This made me worried about my product. Maybe I just lost my phone and opportunity to make money?
I called mid-​December to check on the phone assuming since the holidays were coming up, maybe the phone had been paid for. I was told from someone working at the Grandview store that they couldn’t answer my question and to email
. So I did and asked for an update. It has been 1 month and 13 days since I sent that email with no response.
I called January 5 to ask about the device again and was told the item had sold and that the 30 day return policy had lapsed! Great news! I get my check! Not quite. Retagit prints checks once a month at the end of the month. Ok, no big deal.
Today:
I called the Grandview store just to check on my device/​check because up until this point I feel like I’ve been screwed. I talked to the manager at the Grandview store. Very nice guy. I told him my concern and what has happened up to this point. (I think in the last 7 months I’ve talked to him a few times.) Paul the manager at Hudson is the person who cuts the checks. Apparently the last couple months, checks haven’t been cut to people who have sold consigned items. So… that’s where I will leave this. You can piece all of it together.

I recently purchased a coffee maker on
didnt work so i tried to return it on the 26^th of dec. the manager would not honor the 30 guarantee even though on the 24 th they did not keep the regular business hours. being a business owner for 14 years, this is bad business. i would want to give the customer the store credit they asked for, wouldnt you? Furthermore… we asked that the owner call us, no call. soooooo…on our way now to retrieve our broken coffee maker in hopes that the owner is there! We will keep ya posted on how it goes

Worst customer service ever! I found two chairs I love! That were in my price range. The sales associate told me they were $ 175 for the pair. I asked if he was sure and he said yes! Then he pulled off the price tag to go ring me up for them. He then returns to tell me they are actually $ 475 and he couldn’t honor the price thy were marked! Needless to say I was pissed because he told me the wrong price! I wouldn’t recommend anyone waste their time with such rude people. The merchandise wasn’t the greatest either! Hate this place! They were lucky they got one star!

I really enjoyed Retag It.
First: They had a knock-​off Eames chair with stool that I wanted SO MUCH WHY DON’T I HAVE ALL THE MONEY.
Second: It’s not just junky-​ass crap, they actually take time to curate their selection a bit and offer nicer things. Yeah, it does cost a little more than Goodwill or whatever, but you also find more stuff that you want to buy there, so.
Third: They have industrial kitchen equipment and other goodies in the basement. We found soft-​serve ice cream machines, freezers, all kinds of awesomeness that isn’t just furniture or home goods. If you’re in the market for some restaurant or business equipment I’d highly suggest giving Retag It a call or browse.
Good stuff. Can’t wait to go back.

Nice store, great website as far as actually having the items posted available, taking down what’s sold. I don’t get out there too often but have picked up some very cool things over the years. They have good deals on office storage, have some lateral file cabinets, granite top cabinets originally from a hotel, definitely good quality items.

I have to wonder if the positive reviews are written by Retagit staff. Everything is way overpriced. Some of it in not such good shape.

I have experienced the worst customer service I have ever experienced in my entire life at the Grandview location. It has now been a month and a half since I have tried to get a quote on my stereo equipment. I’ve called at least once every 3 days and I always get the run around that «Keith» will be right on it and call me back. Well that has yet to happen so I went in to the shop today to see what was going on. The man I spoke with was so rude and short with me. He wouldn’t review my order, said it would take a couple days like I’m told every time I call in. He said I wasn’t in the system and neither was my boss who I am helping get rid of his stereo equipment for. We went in a month and a half ago and gave them the info to put into the system and apparently they didn’t do it! This is ridiculous, being a business owner I don’t understand how you can have such incompetent people representing your brand.

I took a friends couch there… for consignment, she was able to get 115 bucks but for cash on the spot only 30.
This makes no sense to me at all.
But she opted for the 30. Not to bad for finding a couch in a dumpster.

I have visited this store several times and have been to both locations. There are always new items and great deals to be found! Its a great store to make a regular stop at to see what’s new, because there’s always something new! I highly recommend this business as a first stop before you buy anything. The sales people are knowledgeable and helpful and will answer any questions you may have.

This place totally rocks. My wife and I have been buying and selling with reTAGit since they first opened. Wow we have taken home some amazing finds for less than half of buying new. I looked over the other posts and it is true they have had their share of staffing issues like most small business we shop at. We stopped in this past weekend to pick up a consignment (it was there 7 days after our items sold just like our email said) and the place was packed with people buying furniture and tv’s. It looks like the owners parted ways with the bad managers Jack, Lev and Steve. The standard are really top notch now and I think things are looking up. If your in the market for highend items but are on a budget like us this place rocks. They also have every item on a website

This store sold my consignment item back in May. It is now August and I have yet to be paid. I am currently reviewing all options to get my money, certainly not excluding social medias. I have given plenty of time to resolve this matter. I will certainly forward this matter to the AG’s office in addition to the BBB.

Not too shabby! We visited Retag It a few weeks ago to look at their outdoor furniture and just to browse. They really have essentially everything. Looking for bikes (all priced around $ 250), shovels, office furniture, electronic devices, or just general home décor? Stop by Retag it. The prices weren’t SUPER cheap but obviously discounted. They aren’t selling trash so it makes sense.

Retag It is my current obsession. I need a 12-​step program. No, I am not kidding.
So, a few things have made me fall hard for Retag It… but first, I’ll set the stage.
I have been driving past the Hudson & Summit location for 2 years. Wondering what the purple building was all about. Bryant M. told me it was nothing to write home about.
Fast-​forward to moving to Bexley and a need for a new chair. Enter Retag It… «Let’s swing by the Goodale location and take a look at some of the chairs we’ve seen online!» Bryant M. says to me. «Ugh, I guess.» I respond.
Cue to choir and the lights as I walk through the door.
They literally have anything you can ever think of for sale. In fact, they have 5 of them.
I fell in love immediately, from the selection of flatscreen TVs of various types and sizes — to the furniture of various types and sizes — to the computers of various types and sizes — to the bread makers (yes, of various types and sizes.) The store selection is off the charts and literally everything in all three locations is listed online with a description and a photo.
The best part of all… they have a weekly online auction where they put up items that are either «overstock» (aka — we have way too many of these things already and can’t sell them), «not floor worthy» (aka — this thing is too ugly/​scratched/​old to put out there and keep a straight face), or just plain broken and unsellable (what DO you do with a LCD TV with a shattered screen anyway?) You can take a look at every items on the auction online, then visit the store on Saturday to see the item in person before the auction closes that night.
Here’s where the 12-​step program come in. (Hint: It’s also why I can’t give them 5 stars.)
I am mildly addicted to their online auction. Week after week, I take a look at what’s for sale and somehow, I end up bidding on some… thing… that I don’t really need. Well, maybe I do need it… but maybe when I get it home… it doesn’t work.
Retag It is fairly good at disclosing when things are in less than perfect condition. Sometimes, they go a bit vague and you get a nice surprise when you pick it up without taking advantage of the Saturday preview at the store.
So, why can’t I give them 5 stars? It’s not because some of the items I have purchased have been broken or don’t work — that’s ALL on me. It’s because when I go to get my auction winnings… it’s a hot damn mess every damn time.
You have to drive around to the back of the location, down the gravel path — then you are presented with parking anarchy. Cars pretty much stop wherever they want — blocking paths, making it a nightmare to get in and out. People are loading stuff everywhere and anywhere. Then — once you make your way down the steep ramp to the basement of the store, you get to play «who the F works here?» Everyone is dressed in street clothes. Everyone is holding a piece of paper. Everyone is looking for stuff. I always just stand there until someone says «Can I help you?» and inside I go «YAY! I found an employee! I hope!». After that… it’s all gravy.
I just wish they’d make figuring out who works there a bit easier on auction pick-​up day!

I will never consign anything at Retagit again. I am still awaiting payment for items that sold 4 months ago (they say payment will take 7 – 10 days). I have followed up with them about a dozen times, and everytime they tell me they are sending the check in the mail, but never do. Everytime I call I have to re-​explain who I am, give them all of my information, and then they tell me Jack Knapp, the retail manager, will take care of it. They still owe me $ 94.50 and from what I can tell, are highly unorganized and can’t keep track of the inventory and payments they have to make. I have filed complaints with the BBB and the office of the Attorney General.

UPDATE, an email from the management two weeks ago. Absolutely no response since then. Unilocal,it’s time to roll out a zero-​star option.
«I will be more then happy to look into these items for you. I will be out of the office today, so please give me a few days to get back with you.
Thank you,
Jack Knapp,
reTAGit, Director of Retail Operations
614−736−7355»

I’m completely dumbfounded.
I remember going to Retag It when they first opened and thought, «meh». It was just kind of a junky little store. And it sounds like that’s what Christina C experienced too.
Well, junky little store no more!
I’m moving in a week and have been on the look-​out for some cool new pieces to help fill the house, so I’ve been ALL OVER looking in consignment stores, vintage shops, and antique stores. You name it — I’ve been there.
My most recent obsession is trying to find some old school lockers to repurpose in my living room, but I’m having a hell of a time finding some! There are a couple of stores who have already refinished lockers (I’m talking to you, Sobo), but they’re charging nearly $ 300 for one locker!
Well, today I decided on a whim to check out Retag It, and I couldn’t believe the difference a couple of years has made! This is, hands down, one of the best consignment stores in the city. Trust me — I’ve been to all of them.
Let me tell you what I loved:
* The insanely friendly and helpful people — I love it when I walk into a store, am genuinely welcomed and offered assistance, and then left the fuck alone. And that’s exactly what the great folks at Retag It did! But when I had a question, they were so knowledgeable and polite. I wanted to hug these guys. Seriously.
* The website — The Retag It website is the shit. They are fantastic about uploading everything in the store and then removing them when they’re sold. For the first time in my recent shopping extravaganza, everything that I saw online was actually still in the store.
* The deals — The Mister and I were super impressed with their electronics, bikes, appliances, and furniture.
* The waiting list — When I told the guys at Retag It that I was looking for lockers, they offered to put me on their waiting list and said they’d call as soon as they had some. Wow. I may actually get these freaking lockers after all!
So, if you haven’t been to Retag It in a while, get off your ass and go! And if you’ve never been to Retag It, well, then get off your ass and go too!

Much like other consignment shops, your lucky finds depend on the day. At reTAGit, you get some good days with great finds; and then some bad days with you-couldn’t-pay-me-to-take-that finds.
From bikes to computers, you can find almost anything here. I’m pretty sure they have cars and boats on occasion, too!
I’ve been to reTAGit a number of times on missions to find a number of things. The last thing being a new patio set. I thought for sure I’d be able to find something there, and at a good price nonetheless. Well, I found three sets, but each was grossly overpriced for the «used» condition they were in.
What I do love about this place is the Buy One Get One policy — on everything — which comes in handy when purchasing big ticket items like a washer, dryer or other appliance… or an overpriced patio set?

reTAGit is just one of those places I have to stop in at least once a month, even when I’m broke (always) and not looking for anything specific (usually.)
It’s a consignment shop with a fair selection of furniture, electronics, housewares and art. I’ve bought several things from here — bar stools, outdoor furniture, picture frames, kitchen appliances, accessories.
The absolute BEST part of reTAGit is that EVERYTHING in the store is buy one, get one half off — always! This makes it almost impossible to leave with less than 2 things every time!